Jobs in Canada

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Added 4 mins ago
J
Project Manager, Commercial Operations (Creative)
Jeeter
Toronto, ON
- $99,360 to $113,160 CAD / year
- Full-time
Project Manager, Commercial Operations (Sales & Marketing)
Added 4 mins ago
ES
Revenue Operations Analyst
Euna Solutions
ON · Oakville, Ontario
- Full-time
…and a direct line to leadership output reviewed by the Senior Manager, Revenue Operations. If you want to build deep expertise in a revenue analytics and compensation function with real…
Added 4 mins ago
GF
Commercial Credit Manager
GM Financial Canada
Toronto, ON
- Full-time
As Commercial Credit Manager - CDN, you will lead commercial credit decisioning by evaluating complex applications, financial statements, collateral, and credit risk to make sound lending…
Added 4 mins ago
Assistant Store Manager
Suitsupply
Vancouver, BC
…something that comes naturally to you. As an Assistant Store Manager, you will support the Store Manager to achieve sales and service targets; maintaining best practices and identifying…
Added 18 mins ago
Account Manager
Grainger Businesses
Burnaby, BC
Account Managers will produce positive sales growth for a specific geography or vertical market with an average of 40-45 current accounts and average of $2M dollars annually. Use Grainger's…
Added 19 mins ago
US
Project Manager – Security Systems Integration
Unified Systems Inc.
Port Coquitlam, BC
- Full-time
Port Coquitlam, BC · Full-time · $95,000–$120,000 per year · Some Travel across Canada
Added 19 mins ago
K
Private Client Account Manager (Personal Insurance)
KRGinsure
Toronto, ON
- Full-time
Compensation is based on a full-time 35-hour work week and will be dependent upon the successful candidate’s qualifications and experience, with consideration given to internal equity. It…
Added 19 mins ago
J-
Receptionist
JLD - Laguë (John Deere dealer)
Ottawa, ON
- Full-time
…locations across Quebec and Ontario. Recognized as a leader in sales and service, we pride ourselves on…
Added 33 mins ago
R
Relationship Manager Intern, Business Markets
RBC
Langley (District), BC
- Full-time
Excellent communication, time management and organizational skills
Added 33 mins ago
S
store manager, North York, ON
Starbucks
Toronto, ON
- $62,500 to $82,600 CAD / year
Ability to work full time (the work regularly demands in excess of 40 hours per week) including variable hours including early mornings, evenings, weekends and/ or holidays.
Added 33 mins ago
RB
Relationship Manager Intern, Business Markets
Royal Bank of Canada
Langley (District), BC · LANGLEY, British Columbia
- Full-time
Excellent communication, time management and organizational skills
Added 33 mins ago
IB
Lease Auditor Specialist
Indigo Books & Music
Brampton, ON
- $60,000 to $80,000 CAD / year
- Full-time
…other billings, hydro recharges, statements of account, café sales and rent reporting, and the receivables budget for…
Added 33 mins ago
Associate Manager, Merchant Strategy & Operations
DoorDash Canada
Toronto, ON
Additionally, for full-time employees, DoorDash offers medical, dental, and vision benefits, disability and basic life insurance, an RRSP including an employer match, and a mental health…
Added 49 mins ago
N
Department Manager (Niagara-on-the-lake Nike Store)
Nike
Niagara-on-the-Lake, ON · NFS CA NIAGARA ON THE LAKE
- $27.47 to $29 CAD / hour
- Full-time
Hours: Full Time –40 hours per week, including nights and weekends
Added 49 mins ago
Retail Experience Lead
Fire & Flower Inc.
Ottawa, ON
Strong knowledge of retail sales principles, methods, practices, and techniques.
Added 1 hour ago
FS
Business Developer
Fresh Start Foods Canada Ltd.
Milton, ON · Fresh Start East Milton Administration-Ontario-FSE
- Full-time
Mobility: Must hold a valid Class G Driver’s License and have a reliable vehicle for travel within the territory
Added 1 hour ago
ST
Product Marketing Manager
Searidge Technologies
Ottawa, ON
- Full-time
- Contract
Role Profile Title: Product Marketing Manager Location: Ottawa (Hybrid) or United Kingdom (Remote) Industry: Technology | Aviation Employment Type: Full-time, Fixed-Term (13 months…
Added 1 hour ago
PF
Assistant Manager
Planet Fitness
Calgary, AB
- Full-time
Job Details: Job Location: Forest Lawn - Calgary, AB, Position Type: Full Time, Education Level: High School or Equivalent, Salary Range: Undisclosed, Travel Percentage: Negligible, Job…
Added 1 hour ago
PF
Front Desk Associate
Planet Fitness
Red Deer, AB
- Full-time
Job Details: Job Location: Red Deer - Red Deer, AB, Position Type: Full Time, Education Level: High School or Equivalent, Salary Range: $40000.00Salary/year, Travel Percentage: Negligible,…
Added 1 hour ago
HI
Underwriting Administrator, CADA
HUB International
Maple Ridge, BC · Langley (District), BC · Coquitlam, BC · Burnaby, BC · Surrey, BC · Langley, BC
- Full-time
Reporting to the National Underwriting Manager for the Auto Dealership Program, the Underwriting Administrator supports a group of highly skilled Underwriters in a fast-paced and growing…
Added 1 hour ago
SEASONAL SALES ASSOCIATE - CALL IT SPRING - KINGSWAY MALL
The Aldo Group Inc / Le Groupe Aldo Inc.
AB · Edmonton, AB
Reporting to the Store Manager, the Part-Time Sales Associate at ALDO is all about driving sales while creating a great in-store experience. You bring the energy, the style, and the…
Added 1 hour ago
MV
Retail Sales Manager
MJM Ventures
Oka, QC
- Full-time
…traffic is already here: we need the person who turns it into sales. You will coach the team at the counter, grow the average basket and loyalty sign-ups, and track it all live. Bilingual…
Added 1 hour ago
Account Manager
Grainger Businesses
Edmonton, AB
Account Managers will produce positive sales growth for a specific geography or vertical market with an average of 40-45 current accounts and average of $2M dollars annually. Use Grainger's…
Added 1 hour ago
Bilingual (Fr/En) Associate Manager, Advisor Partnerships
The Canada Life Assurance Company
Winnipeg, MB · Toronto, ON · Vancouver, BC · Edmonton, AB · Calgary, AB
This role follows a hybrid work model, with an in-office presence required three days per week
Added 1 hour ago
R
Global Supply Chain Manager
Reusables.com
Vancouver, BC
- $90,000 to $110,000 CAD / year
- Full-time
…what you set up will be one of a kind. Until our Production Manager starts, you'll also cover inventory planning and make sure the floor has what it needs. This is a full-time, permanent…

Fire & Flower Inc.

Retail Experience Lead

Ottawa, ON, Canada

Apply on jobs.dayforcehcm.com About employer

Applications open in a new tab.

Job details

Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Nov 10, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.

#hp1017

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

Apply on jobs.dayforcehcm.com About employer

More about this job

Responsibilities

The Retail Experience Lead is responsible for overseeing daily store operations, including opening and closing procedures and staff supervision. They ensure high standards of customer service, product presentation, and compliance while acting as a knowledge resource for the team.

Requirements

Candidates must have at least 2 years of retail experience and a high school diploma or GED. A clear criminal record and provincial cannabis certification are also required for this role.

Skills

Retail sales
Staff supervision
Customer service
Cash management
Conflict resolution
Inventory management
Team leadership
Communication skills
Time management
Compliance
Product knowledge
Troubleshooting
Data entry
Alarm systems
Sales strategies
Training

Benefits

Wellness program
Mental health resources
Learning and development programs
Team member discount
Perkopolis
Goodlife

Visa sponsorship

Not detected in the job text

Keywords

Retail
Cannabis
Operations
Sales
Compliance
Customer Service
Cash Management
Staff Supervision
Training
Conflict Resolution
Inventory
Alarm Systems
Data Entry
Leadership
Retail Management
Product Knowledge
Time Management
Organizational Skills
Team Building
Sales Strategies

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Work requirements

Jobs in Canada