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Added 10 mins ago
Manager, Data & AI Governance - Global Compliance
Scotiabank
Toronto, ON
The Manager, Data and AI Governance supports the implementation and operation of Global Compliance's Data and AI Governance program, enabling trusted data and the responsible adoption of AI…
Added 10 mins ago
Senior Manager, Loyalty Partnerships (Toronto, ON)
Scotiabank
Toronto, ON
…process and establishing a highly-effective methodology for sales…
Added 10 mins ago
Account Manager
Grainger Businesses
Burnaby, BC
Account Managers will produce positive sales growth for a specific geography or vertical market with an average of 40-45 current accounts and average of $2M dollars annually. Use Grainger's…
Added 10 mins ago
SB
05644 Assistant Store Manager
Sally Beauty Holdings
Lloydminster, AB
- Full-time
…important to work hard but also have fun doing it? As a Store Manager, we want you to bring your leadership, talents, and experience to a team-oriented and dynamic environment. We believe…
Added 10 mins ago
Territory Sales Intern, Guelph
UPL
Guelph, ON
· Valid driver's license required · · Must possess the ability to work within a highly regulated area
Added 10 mins ago
F
Account Manager, British Columbia/Alberta
Financeit
Remote, Canada
- $68,000 to $72,000 CAD / year
- Full-time
- Remote
…organizations in Canada. Our platform helps businesses close more sales by offering customers affordable monthly payment options for their next big home improvement, vehicle or retail…
Added 10 mins ago
F
Account Manager, British Columbia/Alberta
Financeit
Remote, Canada
- $68,000 to $72,000 CAD / year
- Full-time
- Remote
…organizations in Canada. Our platform helps businesses close more sales by offering customers affordable monthly payment options for their next big home improvement, vehicle or retail…
Added 10 mins ago
F
Business Development Manager
Financeit
Remote, Canada
- $80,000 to $90,000 CAD / year
- Full-time
- Remote
Financeit is looking for a Business Development Manager to drive new dealer acquisition across Canada's Home Improvement sector. This is a hunting-focused sales role responsible for…
Added 10 mins ago
M(
Quick Service Supervisor
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Toronto, ON · Scotiabank Arena
- Part-time
Smart Serve certification is required
Added 10 mins ago
Territory Manager, Orthodontics, AB & Prairies
Dentsply Sirona, Inc
BC · Canada Home Office, BC
Valid driver’s license required
Added 10 mins ago
US
Project Manager – Security Systems Integration
Unified Systems Inc.
Port Coquitlam, BC
- Full-time
…that talent: a clear, repeatable path for every project from Sales → Project Management Office(PMO) → Design → Execution, with defined ownership at each…
Added 10 mins ago
CC
Regional Sales Manager
Commercial Credit Group Inc.
Toronto, ON
- Full-time
Regional Sales Manager- Toronto- Transportation
Added 10 mins ago
K
Private Client Account Manager (Personal Insurance)
KRGinsure
Toronto, ON
- Full-time
We're looking for an experienced Private Client Services (PCS) Account Manager to join our team. This is an opportunity to bring your expertise in private client insurance to a…
Added 10 mins ago
D
Global Blackbelt, Senior Cloud Security Specialist
Darktrace
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Proven experience as a Security Strategist,Security Strategist, Solutions Architect, Sales Engineer, Technical Account Manager, or similar customer-facing technical role. Experience on the…
Added 10 mins ago
WN
Retail Operations Manager
WHSmith North America
Vancouver, BC
- $60,000 to $66,000 CAD / year
- Full-time
The Operations Manager is a property-based Field Operations leader responsible for operational performance, people development, sales execution, and compliance. Working closely with store…
Added 10 mins ago
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Receptionist
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Ottawa, ON
- Full-time
…locations across Quebec and Ontario. Recognized as a leader in sales and service, we pride ourselves on…
Added 10 mins ago
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Inside Global Trade and Logistics Specialist (Bilingual)
Cole International
Montreal, QC
- Full-time
From customs brokerage to freight forwarding, our solutions ensure that our clients’ shipments move seamlessly across borders
Added 25 mins ago
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Manager, Channel Operations & Planning
Stanley Black & Decker, Inc.
Mississauga, ON
- Full-time
As a Manager, Channel Operations & Planning, you will be part of a dedicated team based in Mississauga, Ontario and reporting to the Director, Channel Marketing. The Manager, Channel…
Added 25 mins ago
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Relationship Manager Intern, Business Markets
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- Full-time
Completion of the Associate Account Manager training program, or have previous experience as a small business owner, or in similar field
Added 25 mins ago
AP
Key Account Manager
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- Full-time
Assists the the sales process as needed; Ensures all presentation materials are complete for Sales Advisors for the introductory meetings and subsequent visits; Contributes as a sales team…
Added 25 mins ago
AR
Sales Coordinator
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As the Hotel Sales Coordinator, you will play a pivotal role in supporting the hotel’s Sales and Catering team. You’ll handle administrative tasks, manage group and transient bookings, and…
Added 25 mins ago
VC
icebreaker: Supervisor - Park Royal
VF Corporation
Vancouver, BC
- $22.75 to $26.46 CAD / hour
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…merchandising, and store standards. In partnership with the Store Manager and Assistant Store Manager, you will help maximize store profitability, foster an inclusive team culture, and…
Added 25 mins ago
PV
Keyholder
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Placing small items (under 10 lbs) including pet supplies, household items, etc. into stock in the sales area of the store
Added 25 mins ago
S
store manager, North York, ON
Starbucks
Toronto, ON
- $62,500 to $82,600 CAD / year
Grow a successful, multi-million dollar business: drive sales leveraging your business acumen, efficiency and problem solving skills
Added 25 mins ago
I
icebreaker: Supervisor - Park Royal
icebreaker
Vancouver, BC
- $22.75 to $26.46 CAD / hour
- Part-time
…merchandising, and store standards. In partnership with the Store Manager and Assistant Store Manager, you will help maximize store profitability, foster an inclusive team culture, and…

Fire & Flower Inc.

Retail Experience Lead

Ottawa, ON, Canada

Apply on jobs.dayforcehcm.com About employer

Applications open in a new tab.

Job details

Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Nov 10, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.

#hp1017

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

Apply on jobs.dayforcehcm.com About employer

More about this job

Responsibilities

The Retail Experience Lead is responsible for overseeing daily store operations, including opening and closing procedures and staff supervision. They ensure high standards of customer service, product presentation, and compliance while acting as a knowledge resource for the team.

Requirements

Candidates must have at least 2 years of retail experience and a high school diploma or GED. A clear criminal record and provincial cannabis certification are also required for this role.

Skills

Retail sales
Staff supervision
Customer service
Cash management
Conflict resolution
Inventory management
Team leadership
Communication skills
Time management
Compliance
Product knowledge
Troubleshooting
Data entry
Alarm systems
Sales strategies
Training

Benefits

Wellness program
Mental health resources
Learning and development programs
Team member discount
Perkopolis
Goodlife

Visa sponsorship

Not detected in the job text

Keywords

Retail
Cannabis
Operations
Sales
Compliance
Customer Service
Cash Management
Staff Supervision
Training
Conflict Resolution
Inventory
Alarm Systems
Data Entry
Leadership
Retail Management
Product Knowledge
Time Management
Organizational Skills
Team Building
Sales Strategies

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Work requirements

Jobs in Canada