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Added 14 mins ago
SB
Manager, Channel Operations & Planning
Stanley Black & Decker, Inc.
Mississauga, ON
- Full-time
As a Manager, Channel Operations & Planning, you will be part of a dedicated team based in Mississauga, Ontario and reporting to the Director, Channel Marketing. The Manager, Channel…
Added 14 mins ago
YO
Case Manager - Supportive Housing Program
YMCA of the National Capital Region
Ottawa, ON
- Full-time
Applicants must have a current Standard First Aid and CPR “C” certification
Added 14 mins ago
YO
Full-Time Bilingual Housing Case Manager
YMCA of the National Capital Region
Ottawa, ON
- Full-time
The Transitional Housing Program Case Manager works as part of the Housing Services Team that provides programs and services for individuals with affordable/social housing needs including…
Added 14 mins ago
YO
Part-Time Bilingual Housing Case Manager
YMCA of the National Capital Region
Ottawa, ON
- Part-time
The Transitional Housing Program Case Manager works as part of the Housing Services Team that provides programs and services for individuals with affordable/social housing needs including…
Added 14 mins ago
M
Program manager - Data management (Space)
MDA
Sainte-Anne-de-Bellevue, QC
- Full-time
…data is accessible, governed, protected, and positioned to support digital transformation, advanced analytics, and Artificial Intelligence initiatives while meeting the stringent regulatory…
Added 14 mins ago
HR
Manager, Human Resources Operations
Humber River Health
Toronto, ON · Greater Toronto, ON
- Other
…organization that continues to invest in its people, programs, and services. We are seeking a Manager, Human Resources Operations to join our Human Resources team and help strengthen the…
Added 14 mins ago
R
Relationship Manager Intern, Business Markets
RBC
Langley (District), BC
- Full-time
Completion of the Associate Account Manager training program, or have previous experience as a small business owner, or in similar field
Added 14 mins ago
AP
Key Account Manager
Abell Pest Control
Vancouver, BC · New Westminster, BC · Delta, BC
- Full-time
…manner with team members to ensure the best interest and to support…
Added 14 mins ago
BR
Gestionnaire régional de la maintenance / Regional Maintenance Manager
BGO Real Estate
Montreal, QC
- Full-time
…incluent la gestion des entrepreneurs, des fournisseurs de services, des projets d'investissement, la conformité en santé et sécurité, les exigences réglementaires et l'entretien général…
Added 14 mins ago
XC
Gestionnaire de l'approvisionnement et de la planification des matériaux // Procurement & Materials Planning Manager
XNRGY Climate Systems
Remote, Canada
- Full-time
- Remote
Added 14 mins ago
KO
HCC - Public Health Lead
KEEWAYTINOOK OKIMAKANAK
Thunder Bay, ON
- Full-time
Reporting to the Home and Community Care (HCC) Nurse Manager and Assistant manager, the HCC/Public Health Lead collaboratively develops and implements the HCC/PH program, addressing the…
Added 14 mins ago
AR
Sales Coordinator
Algonquin Resort
Toronto, ON
- Full-time
Provides support to team members during absences or slower periods.
Added 14 mins ago
PV
Keyholder
Pet Valu
Westlock, AB
- Part-time
…time with our customers. They recommend the best products and services to create the healthiest, most playful life for all pets. They share accountability to drive profit to fuel our growth…
Added 14 mins ago
YT
Registered Practical Nurse
YOUTHDALE TREATMENT CENTRES
Toronto, ON
- Full-time
Youthdale provides comprehensive, integrated mental health services to children and their families. We work to connect families with the right programs and services both at Youthdale and in…
Added 14 mins ago
RB
Relationship Manager Intern, Business Markets
Royal Bank of Canada
Langley (District), BC · LANGLEY, British Columbia
- Full-time
Completion of the Associate Account Manager training program, or have previous experience as a small business owner, or in similar field
Added 14 mins ago
UH
Physiotherapist
University Health Network
Toronto, ON
- Contract
Successful completion of Basic Cardiac Life Support (C level) Heart Saver Plus (Canada)
Added 15 mins ago
Highway Field Inspector
Department of Transportation and Infrastructure
Steinbach, MB · Winnipeg, MB · Carman, MB
Must have a valid Manitoba Class 5F Driver's Licence without restrictions · Must have the ability to travel (day or night conditions) within the province (by air or land)
Added 17 mins ago
Highway Field Inspector
Department of Transportation and Infrastructure
Birtle, MB · Boissevain, MB · Portage la Prairie, MB · Brandon, MB
Must have a valid Manitoba Class 5F Driver's Licence without restrictions · Must have the ability to travel (day or night conditions) within the province (by air or land)
Added 19 mins ago
Highway Field Inspector
Department of Transportation and Infrastructure
Arborg, MB · Ashern, MB · Dauphin, MB
Must have a valid Manitoba Class 5F Driver's Licence without restrictions · Must have the ability to travel (day or night conditions) within the province (by air or land)
Added 29 mins ago
LH
2600002989 - Education Associate
Lakeridge Health
Oshawa, ON
- Internship
" Work with the Manager to identify and prioritize Learners in high-demand specialties that may support recruitment strategies.
Added 29 mins ago
S
Change Management Lead
Systematix
ON · Ontario, Canada
- $95 to $105 CAD / hour
- Contract
…Cloud Infrastructure (OCI), in partnership with Oracle Managed Services. The project spans HCM, FSCM, and Campus…
Added 29 mins ago
CD
Specialist, Intervenor
CNIB Deafblind Community Services
Saskatoon, SK
- $25.97 CAD / hour
- Part-time
DBCS continues to be one of Canada's leading providers of specialized support and emergency services for people who are Deafblind. Our services enable people who are Deafblind to maximize…
Added 29 mins ago
GO
Tenant Services Coordinator
Government of Manitoba
Churchill, MB
- Full-time
Reporting to a Program Manager, the Tenant Services Coordinator (TSC) provides support and services to tenants to achieve and sustain successful tenancies within an assigned portfolio of…
Added 29 mins ago
GO
Senior Project Manager and Project Manager
Government of Manitoba
Winnipeg, MB
- Full-time
The Department of Municipal and Northern Relations is seeking qualified individuals to fill the Senior Project Manager, and Project Manager positions within the Agreement Management Unit…
Added 29 mins ago
GO
Family Case Management Coordinator
Government of Manitoba
Winnipeg, MB
- Full-time
…important role that each person plays in delivering exceptional services, programs and support to the province. Your important contributions are recognized with a comprehensive package of…

Fire & Flower Inc.

Retail Experience Lead

Ottawa, ON, Canada

Apply on jobs.dayforcehcm.com About employer

Applications open in a new tab.

Job details

Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Nov 10, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.

#hp1017

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

Apply on jobs.dayforcehcm.com About employer

More about this job

Responsibilities

The Retail Experience Lead is responsible for overseeing daily store operations, including opening and closing procedures and staff supervision. They ensure high standards of customer service, product presentation, and compliance while acting as a knowledge resource for the team.

Requirements

Candidates must have at least 2 years of retail experience and a high school diploma or GED. A clear criminal record and provincial cannabis certification are also required for this role.

Skills

Retail sales
Staff supervision
Customer service
Cash management
Conflict resolution
Inventory management
Team leadership
Communication skills
Time management
Compliance
Product knowledge
Troubleshooting
Data entry
Alarm systems
Sales strategies
Training

Benefits

Wellness program
Mental health resources
Learning and development programs
Team member discount
Perkopolis
Goodlife

Visa sponsorship

Not detected in the job text

Keywords

Retail
Cannabis
Operations
Sales
Compliance
Customer Service
Cash Management
Staff Supervision
Training
Conflict Resolution
Inventory
Alarm Systems
Data Entry
Leadership
Retail Management
Product Knowledge
Time Management
Organizational Skills
Team Building
Sales Strategies

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Work requirements

Jobs in Canada