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Added 10 mins ago
M
Production Supervisor – Fermentation / Superviseur(e) de production – Fermentation
Merck
Charlottetown, PE
- Full-time
Must be available on-call up to 12 hours per day, 7 days per week for emergency situations
Added 10 mins ago
M
Production Supervisor, Blend and Fill / Superviseur(e) de production, Formulation et Remplissage
Merck
Charlottetown, PE
- Full-time
Must be available on-call up to 12 hours per day, 7 days per week for emergency situations
Added 11 mins ago
Highway Field Inspector
Department of Transportation and Infrastructure
Steinbach, MB · Winnipeg, MB · Carman, MB
Must have a valid Manitoba Class 5F Driver's Licence without restrictions · Must have the ability to travel (day or night conditions) within the province (by air or land)
Added 13 mins ago
Highway Field Inspector
Department of Transportation and Infrastructure
Birtle, MB · Boissevain, MB · Portage la Prairie, MB · Brandon, MB
Must have a valid Manitoba Class 5F Driver's Licence without restrictions · Must have the ability to travel (day or night conditions) within the province (by air or land)
Added 15 mins ago
Highway Field Inspector
Department of Transportation and Infrastructure
Arborg, MB · Ashern, MB · Dauphin, MB
Must have a valid Manitoba Class 5F Driver's Licence without restrictions · Must have the ability to travel (day or night conditions) within the province (by air or land)
Added 25 mins ago
CL
Residence Services Representative
Campus Living Centres
Toronto, ON
- Full-time
Must possess excellent verbal communication skills · Must possess excellent customer service skills
Added 25 mins ago
CS
Instructor, Foundations of Medicine and Healthcare (Mississauga)
Circuit Stream
Mississauga, ON
- $1,500 to $1,650 CAD / week
- Contract
Delivery: In person at the University of Toronto Mississauga
Added 25 mins ago
GO
Executive Legal Officer
Government of Manitoba
Winnipeg, MB
- Full-time
Added 25 mins ago
GO
Senior Water Control Systems Planning Engineer
Government of Manitoba
Winnipeg, MB
- Full-time
The Manitoba government values its employees, recognizing the important role that each person plays in delivering exceptional services, programs and support to the province. Your important…
Added 25 mins ago
GO
Investment Analyst
Government of Manitoba
Winnipeg, MB
- Full-time
The Manitoba government values its employees, recognizing the important role that each person plays in delivering exceptional services, programs and support to the province. Your important…
Added 25 mins ago
GO
Crown Counsel
Government of Manitoba
Winnipeg, MB
- Full-time
The Manitoba government values its employees, recognizing the important role that each person plays in delivering exceptional services, programs and support to the province. Your important…
Added 25 mins ago
GO
Central Bank Financial Officer
Government of Manitoba
Winnipeg, MB
- Full-time
The Manitoba government values its employees, recognizing the important role that each person plays in delivering exceptional services, programs and support to the province. Your important…
Added 25 mins ago
CW
Manager, Examination Delivery Technology
CPA Western School of Business
AB · Edmonton, AB
- Full-time
…continuous improvement of technologies that support both in-person and online…
Added 25 mins ago
GO
Asset Performance and Reliability Engineer
Government of Manitoba
Winnipeg, MB
- Full-time
The Manitoba government values its employees, recognizing the important role that each person plays in delivering exceptional services, programs and support to the province. Your important…
Added 25 mins ago
GO
Investment Officer
Government of Manitoba
Winnipeg, MB
- Full-time
Must hold a Certified Financial Planner certification in good standing · Must have a satisfactory Criminal Record Search
Added 25 mins ago
GO
Senior Project Manager and Project Manager
Government of Manitoba
Winnipeg, MB
- Full-time
The Manitoba government values its employees, recognizing the important role that each person plays in delivering exceptional services, programs and support to the province. Your important…
Added 25 mins ago
GO
Family Case Management Coordinator
Government of Manitoba
Winnipeg, MB
- Full-time
The Manitoba government values its employees, recognizing the important role that each person plays in delivering exceptional services, programs and support to the province. Your important…
Added 25 mins ago
GO
Assistant Operating Engineer
Government of Manitoba
Portage la Prairie, MB
- Full-time
Must have a full valid 5th Class Driver's licence in good standing
Added 25 mins ago
NB
Retail Sales Associate (Seasonal)
New Balance
AB · Edmonton, Canada Retail
- Part-time
Protect our products by greeting customers, attaching/detaching security tags, monitoring floor merchandise, reporting shrinkage and security violations, etc.
Added 25 mins ago
Account Manager 2
Convergence Networks
Ottawa, ON
2+ years in the MSP, IT or cyber security industries
Added 25 mins ago
Retail Experience Lead
Fire & Flower Inc.
Ottawa, ON
Familiarity with security alarm systems – enabling and disabling.
Added 25 mins ago
Corporate Services - Receptionist
Lepine
Ottawa, ON
…interacting with people, keeping things organized, and being the person others can count on to keep the day…
Added 25 mins ago
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*Engineering Lead Analyst - CONVERSION*
Citi
Mississauga, ON
- Full-time
As a Cloud Security Controls Engineer at Citi, you will operate at the intersection of security architecture, software engineering, and cyber defense to safeguard our global multi-cloud…
Added 25 mins ago
CS
26-204 Before and After School Care Assistant
Chilliwack School District No. 33
Chilliwack, BC
- Internship
Endeavours to provide a learning environment that promotes the health, security, and well-being of children
Added 40 mins ago
Bilingual Disability Management Coordinator
Amrize
Mississauga, ON · Laval, QC
Travel Requirements: 0% regular travel; occasional in-person meetings as required.

Fire & Flower Inc.

Retail Experience Lead

Ottawa, ON, Canada

Apply on jobs.dayforcehcm.com About employer

Applications open in a new tab.

Job details

Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Nov 10, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.

#hp1017

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

Apply on jobs.dayforcehcm.com About employer

More about this job

Responsibilities

The Retail Experience Lead is responsible for overseeing daily store operations, including opening and closing procedures and staff supervision. They ensure high standards of customer service, product presentation, and compliance while acting as a knowledge resource for the team.

Requirements

Candidates must have at least 2 years of retail experience and a high school diploma or GED. A clear criminal record and provincial cannabis certification are also required for this role.

Skills

Retail sales
Staff supervision
Customer service
Cash management
Conflict resolution
Inventory management
Team leadership
Communication skills
Time management
Compliance
Product knowledge
Troubleshooting
Data entry
Alarm systems
Sales strategies
Training

Benefits

Wellness program
Mental health resources
Learning and development programs
Team member discount
Perkopolis
Goodlife

Visa sponsorship

Not detected in the job text

Keywords

Retail
Cannabis
Operations
Sales
Compliance
Customer Service
Cash Management
Staff Supervision
Training
Conflict Resolution
Inventory
Alarm Systems
Data Entry
Leadership
Retail Management
Product Knowledge
Time Management
Organizational Skills
Team Building
Sales Strategies

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