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Added 6 mins ago
SS
Guest Attendant Permanent Casual - Retirement
Sienna Senior Living
Kingston, ON
- Part-time
You will be a welcomed team member, working in a fast-paced environment where you will make a meaningful difference in residents’ lives. As a Guest Attendant, you’ll form a deep…
Added 6 mins ago
SS
Guest Attendant Temporary Part-Time Days
Sienna Senior Living
Kingston, ON
- Part-time
You will be a welcomed team member, working in a fast-paced environment where you will make a meaningful difference in residents’ lives. As a Guest Attendant, you’ll form a deep…
Added 6 mins ago
M
Receptionist / Réceptionniste
MNP
Kawartha Lakes, ON · Lindsay, ON
- Full-time
We embrace diversity as a core value and celebrate our differences. We believe each team member contributes unique gifts and amplifying their potential makes our business stronger. We…
Added 6 mins ago
Senior Financial Advisor - Arnprior, ON
Scotiabank
Arnprior, ON
Our Advisors are customer-centric and able to connect with people in a relatable way. As an essential member of the Canadian Banking Branch network, our focus is to provide exceptional…
Added 6 mins ago
Financial Advisor/Senior Financial Advisor - Westmorland & McAllister, Saint John, NB
Scotiabank
NB · St John's, NB
Our Advisors are customer-centric and able to connect with people in a relatable way. As an essential member of the Canadian Banking Branch network, our focus is to provide exceptional…
Added 6 mins ago
Customer Experience Associate - Uptown Saanich, BC (30 hours/week)
Scotiabank
Victoria, BC
Our Customer Experience Associates are people-centric and connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide…
Added 6 mins ago
Senior Manager, Loyalty Partnerships (Toronto, ON)
Scotiabank
Toronto, ON
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.
Added 6 mins ago
E
Director of Care (DOC) - Full Time (FT) - Hillcrest Place
Extendicare
Brandon, MB
- Full-time
Customer Service - By employing the customer service mindset, accept and respond to feedback (complaints, recognition or suggestions) from residents, families, vendors and team members with…
Added 6 mins ago
LT
Chiropractor-Mississauga
Life Time Inc.
Mississauga, ON
- Part-time
We are currently looking for a full time chiropractor to join our LT Sport Medicine Clinic team in Vaughan. Life Time Sport Medicine Clinics operate two full service facilities in the…
Added 6 mins ago
Field Operations Associate
Grainger Businesses
Swift Current No. 137, SK · SWIFT CURRENT, SK
DL NUMBER - Driver License, Valid and in State Must possess and maintain a valid driver’s license in province of residence Upon Hire required
Added 6 mins ago
Account Manager
Grainger Businesses
Burnaby, BC
Employee discounts, team member perks and more!
Added 6 mins ago
S
Outbound Selector
Sysco
Ottawa, ON · Sysco Ottawa
- Full-time
Schedule: Ability to work evening and night shifts
Added 6 mins ago
IT
Equipment Technical Support Representative
Inland Truck & Equipment
Prince George, BC · Langley (City), BC · Fort St. John, BC · Vernon, BC · Kamloops, BC
- Full-time
As a member of the Corporate Equipment Service Support team, this role shares technical expertise, supports team initiatives, and collaborates to deliver consistent, high-quality support to…
Added 6 mins ago
Yard Team Member - Frame & Truss Hamilton
Fletcher Building
Hamilton, ON
We're looking for a reliable and safety-focused Yard Team Member to join our team at PlaceMakers Frame & Truss Hamilton. In this hands-on role, you'll help support our manufacturing and…
Added 6 mins ago
Sales Representative - Facility Services
Cintas
Edmonton, AB
As an Outside Sales team member, you will be responsible for prospecting, developing, and qualifying leads within your respective territory. You will utilize our CRM to identify, prospect,…
Added 6 mins ago
Lead Data Center Technician
IREN
Prince George, BC
This role requires availability for a 4-on-4-off rotational shift schedule including day and night shifts · Total package may be inclusive of a night shift premium
Added 6 mins ago
M(
Quick Service Supervisor
MLSE (Maple Leaf Sports & Entertainment Partnership)
Toronto, ON · Scotiabank Arena
- Part-time
Smart Serve certification is required
Added 6 mins ago
LH
2600002982 - Child and Youth Worker
Lakeridge Health
Oshawa, ON
- Full-time
12, 8, 4 Hour Shifts, weekends, nights, evenings, days (must have M-F day shift availability) Schedule (Subject to Change) · Must have satisfactory performance record;
Added 6 mins ago
RJ
Tax Consulting AVP
Raymond James Ltd.
Toronto, ON
- Full-time
The AVP, Tax Consulting is a senior member of the Wealth Solutions team responsible for delivering sophisticated, client-centered wealth planning support to advisory teams and their…
Added 6 mins ago
BA
Office Support / General Labourer
BBB Architects
Toronto, ON
- Full-time
Must have a friendly, helpful attitude
Added 6 mins ago
VG
Assistant Golf Course Superintendent
Vancouver Golf Club
Coquitlam, BC
- Full-time
Company Description Vancouver Golf Club is a private, member-focused club with a rich heritage dating back to 1910. The club is built around a shared passion for the game of golf, creating…
Added 21 mins ago
SV
Food Service Aide (FSA) - Retirement
Schlegel Villages
London, ON
- Part-time
The Village of Glendale Crossing has an exciting opportunity for a Food Service Aide to join their team.
Added 21 mins ago
HR
Manager, Human Resources Operations
Humber River Health
Toronto, ON · Greater Toronto, ON
- Other
…in the northwest Greater Toronto Area. The organization is a member of the Toronto Academic Health Science Network (TAHSN) and operates Hennick Humber Hospital, along with its Finch and…
Added 21 mins ago
HR
Service Desk Support
Humber River Health
Toronto, ON · Greater Toronto, ON
- Other
We currently have an exciting opportunity for a Service Desk Support person to join our Information Systems & Telecommunications team.
Added 21 mins ago
CC
Member Service Representative 1 - Non Union
Coastal Community
Prince George, BC
- Part-time
We are looking for a Member Service Representative (MSR) to join our Prince George team on a permanent, full-time basis. The primary location for this position is River Point; however, the…

Fire & Flower Inc.

Retail Experience Lead

Ottawa, ON, Canada

Apply on jobs.dayforcehcm.com About employer

Applications open in a new tab.

Job details

Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Nov 10, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.

#hp1017

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

Apply on jobs.dayforcehcm.com About employer

More about this job

Responsibilities

The Retail Experience Lead is responsible for overseeing daily store operations, including opening and closing procedures and staff supervision. They ensure high standards of customer service, product presentation, and compliance while acting as a knowledge resource for the team.

Requirements

Candidates must have at least 2 years of retail experience and a high school diploma or GED. A clear criminal record and provincial cannabis certification are also required for this role.

Skills

Retail sales
Staff supervision
Customer service
Cash management
Conflict resolution
Inventory management
Team leadership
Communication skills
Time management
Compliance
Product knowledge
Troubleshooting
Data entry
Alarm systems
Sales strategies
Training

Benefits

Wellness program
Mental health resources
Learning and development programs
Team member discount
Perkopolis
Goodlife

Visa sponsorship

Not detected in the job text

Keywords

Retail
Cannabis
Operations
Sales
Compliance
Customer Service
Cash Management
Staff Supervision
Training
Conflict Resolution
Inventory
Alarm Systems
Data Entry
Leadership
Retail Management
Product Knowledge
Time Management
Organizational Skills
Team Building
Sales Strategies

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Work requirements

Jobs in Canada