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Added 14 mins ago
YO
Case Manager - Supportive Housing Program
YMCA of the National Capital Region
Ottawa, ON
- Full-time
Applicants must have a current Standard First Aid and CPR “C” certification
Added 14 mins ago
YO
Full-Time Bilingual Housing Case Manager
YMCA of the National Capital Region
Ottawa, ON
- Full-time
…health of our communities. We recognize the contributions of our staff through innovative practices, great benefits, and growth opportunities. Whether you are starting out in your career or…
Added 14 mins ago
YO
Part-Time Bilingual Housing Case Manager
YMCA of the National Capital Region
Ottawa, ON
- Part-time
…health of our communities. We recognize the contributions of our staff through innovative practices, great benefits, and growth opportunities. Whether you are starting out in your career or…
Added 14 mins ago
HR
Manager, Human Resources Operations
Humber River Health
Toronto, ON · Greater Toronto, ON
- Other
This transformation has been made possible through the dedication of Humber’s staff, physicians, and volunteers. Together, they are united by a shared belief: the power to transform…
Added 14 mins ago
BR
Gestionnaire régional de la maintenance / Regional Maintenance Manager
BGO Real Estate
Montreal, QC
- Full-time
Added 14 mins ago
KO
HCC - Public Health Lead
KEEWAYTINOOK OKIMAKANAK
Thunder Bay, ON
- Full-time
Reporting to the Home and Community Care (HCC) Nurse Manager and Assistant manager, the HCC/Public Health Lead collaboratively develops and implements the HCC/PH program, addressing the…
Added 14 mins ago
AR
Sales Coordinator
Algonquin Resort
Toronto, ON
- Full-time
Report all injuries or illnesses to a supervisor or manager immediately
Added 14 mins ago
PV
Keyholder
Pet Valu
Westlock, AB
- Part-time
In cases where the Store Manager or Assistant Store Manager are not in the store, Keyholder may assign daily goals and tasks to ACEs.
Added 14 mins ago
YT
Registered Practical Nurse
YOUTHDALE TREATMENT CENTRES
Toronto, ON
- Full-time
This position reports directly to: Clinical Operations Manager, Secure Unit
Added 29 mins ago
LH
2600002989 - Education Associate
Lakeridge Health
Oshawa, ON
- Internship
…Best Health. and supported by a dedicated team of nearly 9,000 staff, physicians, and volunteers, Lakeridge Health is a place where the best people want to start, grow, and finish their…
Added 29 mins ago
S
Change Management Lead
Systematix
ON · Ontario, Canada
- $95 to $105 CAD / hour
- Contract
…HCM, FSCM, and Campus Solutions. You will prepare impacted staff, faculty, and administrators for changes to user interfaces, workflows, and system functionality through communications,…
Added 29 mins ago
BD
EXT ESP Temporary Child and Youth Worker
Bluewater District School Board
Chesley, ON
- Temporary
The Child and Youth Worker support staff and students in school community by providing information and learning opportunities such as building knowledge about mental health, promoting…
Added 29 mins ago
BS
Manager, Education Systems & Analytics
Burnaby School District - SD41
Burnaby, BC
- Full-time
…arts, social responsibility, and leadership. In addition, our staff support the successful operation of our school facilities. Our District also provides lifelong learning opportunities to…
Added 29 mins ago
OD
FR 5% Elem Contract, Grade 7, History/Geography (Tues 1:30-2:30)
Ottawa-Carleton District School Board (OCDSB)
Ottawa, ON · Nepean, ON
- Contract
…communities where principals, vice-principals, teachers and support staff nurture student well-being and challenge students to achieve their…
Added 29 mins ago
YR
Secondary Long Term Occasional (LTO) 100% Grade 9 Geography
York Region District School Board
Newmarket, ON
- Full-time
Added 29 mins ago
MH
Registered Psychiatric Nurse
MU Health
Edmonton, AB
- Full-time
…provides a friendly, supportive, and caring environment for staff and patients. Along with supporting work-life balance and a positive team environment, we empower our staff to enhance…
Added 29 mins ago
Retail Experience Lead
Fire & Flower Inc.
Ottawa, ON
The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.
Added 29 mins ago
Front End - Supervisor Front End II
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Saskatoon, SK
…experience by coaching, and developing friendly, well-trained staff. The Supervisor will supervise the department and staff and act as the go to person in the absence of the Department…
Added 29 mins ago
REGISTERED PRACTICAL NURSE
Southbridge Healthcare LP
Port Perry, ON
Schedule: (days and evening shifts available) 7:00am-3pm or 3:00pm-11:00pm
Added 29 mins ago
Regional Manager of In.Business
Cape Breton University
Sydney Indian Reserve No. 28A, NS · Sydney, NS
The Regional Manager of In.Business will collaborate with the Director, Business Operations, to focus on high school student recruitment and encourage the study of business and related…
Added 29 mins ago
KC
Registered Practical Nurse
Kingston Community Health Centres
Kingston, ON
- Full-time
Work with other staff to support a successful and seamless client experience
Added 29 mins ago
DH
BES Technician, FT
Dixon Hall
Toronto, ON
- Full-time
The successful candidate will maintain positive working relationships with staff, contractors, service providers, and tenants while demonstrating professionalism and sensitivity when…
Added 29 mins ago
EC
Senior Hydropower Engineer
EnGlobe Corp.
Saint John, NB · Fredericton, NB · Edmundston, NB · Moncton, NB · Mount Pearl, NL · Dartmouth, NS
- Full-time
Strong leadership, technical-writing and communication skills, including experience mentoring staff, preparing proposals and supporting client development; a valid driver’s licence and…
Added 29 mins ago
FH
Senior Business Analyst
Fraser Health
Surrey, BC
- Full-time
Provides health information systems projects responsibility, under the direction of the Lead or Portfolio Manager, by performing business systems analysis support. Will lead small projects…
Added 30 mins ago
YR
Secondary Long Term Occasional (LTO) 100% Science/Math (SNC1W1, MTH1W1, SPH4U1)
York Region District School Board
Whitchurch-Stouffville, ON
- Full-time

Fire & Flower Inc.

Retail Experience Lead

Ottawa, ON, Canada

Apply on jobs.dayforcehcm.com About employer

Applications open in a new tab.

Job details

Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Nov 10, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.

#hp1017

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

Apply on jobs.dayforcehcm.com About employer

More about this job

Responsibilities

The Retail Experience Lead is responsible for overseeing daily store operations, including opening and closing procedures and staff supervision. They ensure high standards of customer service, product presentation, and compliance while acting as a knowledge resource for the team.

Requirements

Candidates must have at least 2 years of retail experience and a high school diploma or GED. A clear criminal record and provincial cannabis certification are also required for this role.

Skills

Retail sales
Staff supervision
Customer service
Cash management
Conflict resolution
Inventory management
Team leadership
Communication skills
Time management
Compliance
Product knowledge
Troubleshooting
Data entry
Alarm systems
Sales strategies
Training

Benefits

Wellness program
Mental health resources
Learning and development programs
Team member discount
Perkopolis
Goodlife

Visa sponsorship

Not detected in the job text

Keywords

Retail
Cannabis
Operations
Sales
Compliance
Customer Service
Cash Management
Staff Supervision
Training
Conflict Resolution
Inventory
Alarm Systems
Data Entry
Leadership
Retail Management
Product Knowledge
Time Management
Organizational Skills
Team Building
Sales Strategies

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Work requirements

Jobs in Canada