Jobs in Canada

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Added 15 mins ago
CF
Personal Trainer
Crunch Fitness Canada
London, ON
- $25 to $40 CAD / hour
- Full-time
Continuous Mentorship: Guidance from experienced fitness leaders with over 100 years of combined experience
Added 15 mins ago
MI
Field Specialist
MSX International
AB · Ontario
- Full-time
Utilize personal industry experience to inform project manager of market opportunities and
Added 15 mins ago
Sr. Associate, Manufacturing Engineering, Quality Systems (L2) 1
L3Harris Technologies
ON · Waterdown, ON
Support Program Manager in day to day management of programs
Added 15 mins ago
HH
Sr. Accounting Clerk - Accounts Receivable
Halton Healthcare
Oakville, ON
- Full-time
Hours: Monday to Friday - 7.5 hour day shifts; 0830 - 1630 (Hours are subject to change based on operational needs)
Added 15 mins ago
Sr Product Manager Digital Solutions
Sonova AG
Kitchener, ON
Are you passionate about creating digital products that solve real customer problems and deliver meaningful business impact? We’re looking for a Senior Product Manager, Digital Solutions to…
Added 15 mins ago
E
Human Resources Manager
Evolution
New Westminster, BC · Burnaby, British Columbia
- $88,000 to $95,000 CAD / year
- Full-time
Demonstrated experience driving processes improvements with innovation HR solutions
Added 15 mins ago
W
Material Handling Field Technician
Wajax
London, ON
- Full-time
Knowledge: Proficient written and verbal communication skills; proven ability to work with customers, exceptional customer service; demonstrated mechanical aptitude, analysis, and…
Added 15 mins ago
BP
Front of House Supervisor
Boston Pizza
Kingston, ON
- Full-time
A Front of House Supervisor at Canada's leading casual dining restaurant, Boston Pizza, assists the General Manager with the Restaurant’s daily operations. This includes supporting the…
Added 15 mins ago
T
Business Analysis Specialist - Lead Business Analyst, AI-Enabled Enterprise Solutions
TD
Toronto, ON
- Full-time
…provide recommendations and/or direction based on the end-to-end customer experience when making…
Added 15 mins ago
TE
Warehouse Technician
TC Energy
Spruce Grove, AB
- Full-time
All applicants must have legal authorization to work in the country where the position is based, without restricti
Added 15 mins ago
MS
framing manager
Michaels Stores
Peterborough, ON
- Full-time
Store - PETERBOROUGH, ONLead and coach a team of framers who focus on building customer relationships while creating a framing solution for their art. Drive custom framing sales. Assist…
Added 15 mins ago
CC
Retail Shift Leader
Canna Cabana
Toronto, ON · Front Street, Toronto, ON
- $17.95 to $19.5 CAD / hour
- Part-time
Must have valid CannSell to work in a retail cannabis store · Must have or be able to successfully complete a Police Background Check
Added 15 mins ago
CC
Retail Sales Associate
Canna Cabana
Niagara Falls, ON · Victoria Ave, Niagara Falls, ON
- $17.95 CAD / hour
- Part-time
Must have knowledge of and passion for cannabis and accessories
Added 15 mins ago
H
Supervisor, Full Time
Havergal
Welland, ON
- Full-time
Full Time Day shift Supervisor
Added 28 mins ago
NG
Learning and Development Specialist
NFI Group Inc.
Winnipeg, MB
- Full-time
…Our teams work together across manufacturing, engineering, customer care, service, supply chain, finance, human resources, marketing, and many other functions to create transportation…
Added 28 mins ago
EC
Future Leaders Program – Management Trainee
Emco Corporation: Plumbing, HVAC, Waterworks, Industrial, Irrigation, Fire Protection
Winnipeg, MB
- $52,500 CAD / year
- Full-time
With 120 years of experience, EMCO Corporation is one of Canada’s largest wholesale distributors, providing essential plumbing, HVAC, waterworks, and industrial products to the construction…
Added 28 mins ago
CO
Human Resources Generalist
City of Saint John
Saint John, NB
- Full-time
…offboarding, Human Resources operations, policy application, employee experience and…
Added 28 mins ago
T
Business Analysis Specialist - Lead Business Analyst, AI-Enabled Enterprise Solutions
TD
Toronto, ON
- Full-time
…provide recommendations and/or direction based on the end-to-end customer experience when making decisions. Ensure business processes/systems impacted by requirements are analyzed and the…
Added 28 mins ago
NB
Quality Assurance Specialist
NuStef Baking Ltd.
Vaughan, ON
- $20 to $25 CAD / hour
- Contract
Reporting directly to the QA MANAGER this position is responsible for ensuring the facilitation of effective programs, including the Quality Assurance and Food Safety program as well,…
Added 28 mins ago
B
Vendor Analyst (12-Month Contract)
BGIS
Markham, ON
- Full-time
Reporting to the Senior Manager, Vendor Management; the Vendor Analyst will support the card access program in compliance with both Bell and BGIS corporate policies/contract, assist with…
Added 28 mins ago
TC
Accounts Manager
Toromont Cat
Charlottetown, PE
- Full-time
The Construction Equipment Account Manager (Sales Representative) plays a critical role as the direct liaison between our branches and our customers, helping to develop, maintain, and grow…
Added 29 mins ago
B
Facility Manager III
BGIS
Toronto, ON
- Full-time
The Facility Manager III ensures that client facilities are operated and maintained cost-effectively, safely, efficiently as per the operating parameters of the Statement of Work and…
Added 29 mins ago
PC
HES Manager - Canada (East Region)
Parkland Corporation
Montreal, QC
- Full-time
…are committed to making your job a challenging and rewarding…
Added 29 mins ago
KM
Service Operations Administrator (GTA)
Konica Minolta Business Solutions Canada
Mississauga, ON
- $42,609.32 to $61,251 CAD / year
- Full-time
 A deep understanding and passion for customer experience and satisfaction
Added 29 mins ago
PC
HES Manager - Canada (East Region)
Parkland Corporation
Montreal, QC
- Full-time
…are committed to making your job a challenging and rewarding…

Fire & Flower Inc.

Retail Experience Lead

Sault Ste. Marie, ON, Canada

Apply on jobs.dayforcehcm.com About employer

Applications open in a new tab.

Job details

Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Nov 12, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

Apply on jobs.dayforcehcm.com About employer

More about this job

Responsibilities

The Retail Experience Lead is responsible for overseeing daily store operations, including opening and closing procedures, cash management, and staff supervision. They act as a knowledge resource for the team, ensuring high standards of customer service, compliance, and product presentation are maintained.

Requirements

Candidates must have at least 2 years of retail experience and a high school diploma or GED. A clear criminal record and provincial cannabis certification are also required for this role.

Skills

Retail sales
Customer service
Cash management
Staff supervision
Conflict resolution
Objection handling
Communication skills
Time management
Organizational skills
Data entry
Security alarm systems
Sales software
Training
Compliance
Product knowledge

Benefits

Wellness program
Mental health resources
Learning and development programs
Team member discount
Perkopolis
Goodlife

Visa sponsorship

Not detected in the job text

Keywords

Retail
Cannabis retail
Store operations
Cash management
Customer service
Staff supervision
Compliance
Conflict resolution
Sales strategies
Inventory management
Alarm systems
Onboarding
Training
Product knowledge
Data entry
Time management
Retail sales principles
Provincial Cannabis Certification

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Work requirements

Jobs in Canada