Jobs in Canada

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Added 10 mins ago
CF
Personal Trainer
Crunch Fitness Canada
London, ON
- $25 to $40 CAD / hour
- Full-time
Inclusive Company Culture: Refer-a-friend incentives, free uniforms, manager-of-the-month perks, seminars, conferences, and team-building events (including lunches, dinners, and workouts),…
Added 10 mins ago
MI
Field Specialist
MSX International
AB · Ontario
- Full-time
Utilize personal industry experience to inform project manager of market opportunities and
Added 10 mins ago
Senior Project Manager - Media Technology
Rogers Communications
Toronto, ON
We are looking for a strong leader to join the Broadcast Engineering team within Rogers as a Sr. Project Manager. In this role, you will be responsible for delivering project management…
Added 10 mins ago
HH
Sr. Accounting Clerk - Accounts Receivable
Halton Healthcare
Oakville, ON
- Full-time
Hours: Monday to Friday - 7.5 hour day shifts; 0830 - 1630 (Hours are subject to change based on operational needs)
Added 10 mins ago
Principal Software Engineer (BE focused/full-stack)- Words With Friends
Zynga
Toronto, ON
Individual Contributor, working under a Technical Lead / Manager.
Added 10 mins ago
T
Business Analysis Specialist - Lead Business Analyst, AI-Enabled Enterprise Solutions
TD
Toronto, ON
- Full-time
Added 10 mins ago
TE
Warehouse Technician
TC Energy
Spruce Grove, AB
- Full-time
All applicants must have legal authorization to work in the country where the position is based, without restricti
Added 10 mins ago
SI
Continuous Improvement Site LEad
Snackruptors Inc
Canada
- Other
Support the CI Manager in deploying the organization’s Continuous Improvement strategy and priorities at the site.
Added 24 mins ago
KR
Oracle Functional Lead
KTek Resourcing
Canada
- Contract
…comes to when close has a problem. You’ll also be the Senior Manager’s thought partner on where Record to Report is heading - proposing the strategy and roadmap, making the case for what we…
Added 24 mins ago
T
Business Analysis Specialist - Lead Business Analyst, AI-Enabled Enterprise Solutions
TD
Toronto, ON
- Full-time
Added 24 mins ago
B
Vendor Analyst (12-Month Contract)
BGIS
Markham, ON
- Full-time
Reporting to the Senior Manager, Vendor Management; the Vendor Analyst will support the card access program in compliance with both Bell and BGIS corporate policies/contract, assist with…
Added 24 mins ago
B
Facility Manager III
BGIS
Toronto, ON
- Full-time
The Facility Manager III ensures that client facilities are operated and maintained cost-effectively, safely, efficiently as per the operating parameters of the Statement of Work and…
Added 24 mins ago
T
Project Administrator
Thiess
Sudbury, ON · Greater Sudbury, ON
- Full-time
Manage the site elements, including liaising with Project Manager as necessary
Added 24 mins ago
KM
Service Operations Administrator (GTA)
Konica Minolta Business Solutions Canada
Mississauga, ON
- $42,609.32 to $61,251 CAD / year
- Full-time
 As assigned/requested by National Field Technical Support Manager/ Senior Director, Service Operations
Added 24 mins ago
K
Director of Operations
Kuehne+Nagel
Mississauga, ON
- Full-time
5+ years in a senior leadership role (Director, Senior Manager, or equivalent)
Added 24 mins ago
M
Digital Marketing Specialist (SEO & Content)
Modall
Uxbridge, ON
- Full-time
Added 24 mins ago
LB
Senior Bilingual Administrator
Laurentian Bank
Toronto, ON
- Full-time
Submits recommendations to the Manager of Credit to improve work processes.
Added 24 mins ago
MI
Associate, Portfolio Operations
MUFG Investor Services
Halifax, NS
- Full-time
Operate and oversee reconciliation technology to deliver Investment Manager positions and profit & loss reconciliations.
Added 24 mins ago
GF
Group Fitness Instructor - Freestyle Strength - Quispamsis Village Place
GoodLife Fitness
Quispamsis, NB
- Part-time
Must have a relevant certification to be considered · Must have current CPR-A and AED to be considered
Added 24 mins ago
Bilingual Customer Service Broker (Home & Auto)
OTIP Group of Companies (OTIP, Orbit, Curo)
Quispamsis, NB · Ottawa, ON · Waterloo, ON · Dartmouth, NS · Edmonton, AB
…property policies with confidence. Reporting to the Assistant Manager, Broker Service, you'll provide expert guidance, assess risk, and ensure every interaction is smooth, efficient, and…
Added 24 mins ago
Retail Experience Lead
Fire & Flower Inc.
Sault Ste. Marie, ON
Escalate team member issues to direct manager.
Added 24 mins ago
CG
Manager, HR Technology Analytics and AI
CSA Group
Toronto, ON
- $116,230 to $152,555 CAD / year
- Full-time
We are looking for a forward-thinking Manager, HR Technology, Analytics & AI to help shape the next evolution of CSA Group’s HR technology landscape. Reporting to the Director, HRIS, the…
Added 24 mins ago
Starbucks - Barista
Days Hospitality Limited Careers
Prince George, BC
…in an efficient manner to come to a resolution or loop in a manager if necessary to ensure the guest has a satisfactory resolution to their…
Added 24 mins ago
TM
Logistics Supervisor
T Musselman Excavating
Peterborough, ON · Petersburg, Ontario
- Full-time
Working closely with the Operations Manager, Project Managers, and Field Workforce Manager, this role maintains a comprehensive understanding of project schedules, workforce capabilities,…
Added 24 mins ago
TM
Field Workforce Manager
T Musselman Excavating
Peterborough, ON · Petersburg, Ontario
- Full-time
The Field Workforce Manager is responsible for the leadership, development, and performance of the company's field workforce. Working directly alongside field teams, this role provides…

Fire & Flower Inc.

Retail Experience Lead

Sault Ste. Marie, ON, Canada

Apply on jobs.dayforcehcm.com About employer

Applications open in a new tab.

Job details

Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Nov 12, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

Apply on jobs.dayforcehcm.com About employer

More about this job

Responsibilities

The Retail Experience Lead is responsible for overseeing daily store operations, including opening and closing procedures, cash management, and staff supervision. They act as a knowledge resource for the team, ensuring high standards of customer service, compliance, and product presentation are maintained.

Requirements

Candidates must have at least 2 years of retail experience and a high school diploma or GED. A clear criminal record and provincial cannabis certification are also required for this role.

Skills

Retail sales
Customer service
Cash management
Staff supervision
Conflict resolution
Objection handling
Communication skills
Time management
Organizational skills
Data entry
Security alarm systems
Sales software
Training
Compliance
Product knowledge

Benefits

Wellness program
Mental health resources
Learning and development programs
Team member discount
Perkopolis
Goodlife

Visa sponsorship

Not detected in the job text

Keywords

Retail
Cannabis retail
Store operations
Cash management
Customer service
Staff supervision
Compliance
Conflict resolution
Sales strategies
Inventory management
Alarm systems
Onboarding
Training
Product knowledge
Data entry
Time management
Retail sales principles
Provincial Cannabis Certification

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Work requirements

Jobs in Canada