Jobs in Canada

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Added 13 mins ago
MI
Field Specialist
MSX International
AB · Ontario
- Full-time
…deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their…
Added 13 mins ago
Senior Project Manager - Media Technology
Rogers Communications
Toronto, ON
We are looking for a strong leader to join the Broadcast Engineering team within Rogers as a Sr. Project Manager. In this role, you will be responsible for delivering project management…
Added 13 mins ago
HH
Sr. Accounting Clerk - Accounts Receivable
Halton Healthcare
Oakville, ON
- Full-time
Hours: Monday to Friday - 7.5 hour day shifts; 0830 - 1630 (Hours are subject to change based on operational needs)
Added 13 mins ago
YO
Supervisor Early Years
YMCA of Southern Interior BC
Kelowna, BC · Lake Country, BC
- Full-time
Promote YMCA programs and services within the community.
Added 13 mins ago
T
Business Analysis Specialist - Lead Business Analyst, AI-Enabled Enterprise Solutions
TD
Toronto, ON
- Full-time
The TD Global Technology & Services team is seeking an experienced Lead Business Analyst to ensure business and functional coherence across a portfolio of AI-enabled enterprise products.
Added 13 mins ago
CC
Retail Sales Associate
Canna Cabana
Niagara Falls, ON · Victoria Ave, Niagara Falls, ON
- $17.95 CAD / hour
- Part-time
Must have knowledge of and passion for cannabis and accessories
Added 13 mins ago
M
Manager, Software Development and Architecture
Moneris
Toronto, ON
- Full-time
Reporting Relationship: You will report to the Senior Manager, Software Development and Architecture.
Added 26 mins ago
NG
Learning and Development Specialist
NFI Group Inc.
Winnipeg, MB
- Full-time
As the Learning & Development Specialist, reporting to the Professional and Leadership Development Manager, you will work within the NFI Learning Institute to support the development and…
Added 26 mins ago
CO
Human Resources Generalist
City of Saint John
Saint John, NB
- Full-time
…while delivering a broad range of human resources programs, services, and initiatives. The Human Resources Generalist serves as a trusted resource for administration, benefits, learning and…
Added 26 mins ago
T
Business Analysis Specialist - Lead Business Analyst, AI-Enabled Enterprise Solutions
TD
Toronto, ON
- Full-time
The TD Global Technology & Services team is seeking an experienced Lead Business Analyst to ensure business and functional coherence across a portfolio of AI-enabled enterprise products.
Added 26 mins ago
TP
General Manager
Trycewell Partners Inc.
Red Deer, AB
- Full-time
Trycewell Partners Inc. has been exclusively engaged by an established power line contractor to recruit a General Manager for a newly created role focused on strategic growth. The company…
Added 26 mins ago
B
Vendor Analyst (12-Month Contract)
BGIS
Markham, ON
- Full-time
Reporting to the Senior Manager, Vendor Management; the Vendor Analyst will support the card access program in compliance with both Bell and BGIS corporate policies/contract, assist with…
Added 27 mins ago
B
Facility Manager III
BGIS
Toronto, ON
- Full-time
The Facility Manager III ensures that client facilities are operated and maintained cost-effectively, safely, efficiently as per the operating parameters of the Statement of Work and…
Added 27 mins ago
T
Project Administrator
Thiess
Sudbury, ON · Greater Sudbury, ON
- Full-time
Founded in Australia in 1933, Thiess has grown into a global leader in sustainable mining services and resource solutions, with more than 15,000 employees and operations spanning multiple…
Added 27 mins ago
KM
Service Operations Administrator (GTA)
Konica Minolta Business Solutions Canada
Mississauga, ON
- $42,609.32 to $61,251 CAD / year
- Full-time
 As assigned/requested by National Field Technical Support Manager/ Senior Director, Service Operations
Added 27 mins ago
BA
Client Engagement Associate
Burkett Asset Management Limited
Victoria, BC
- Full-time
The firm is registered under NI 31-103 in the category of Portfolio Manager with the British Columbia, Alberta, Saskatchewan, Manitoba, Yukon and Ontario Securities Commissions. Our robust…
Added 27 mins ago
VC
Senior Manager of Housing and Shelters
Victoria Cool Aid Society
Victoria, BC
- Contract
…Managers, managing staff culture, development, and performance. The Manager will champion client-centered services, fostering diversity and inclusion with a deep understanding of…
Added 27 mins ago
LB
Senior Bilingual Administrator
Laurentian Bank
Toronto, ON
- Full-time
Submits recommendations to the Manager of Credit to improve work processes.
Added 27 mins ago
MI
Associate, Portfolio Operations
MUFG Investor Services
Halifax, NS
- Full-time
MUFG Investor Services is a trusted partner to many of the world’s largest public and private funds, providing asset servicing and operational solutions built for alternatives. With over $1…
Added 27 mins ago
GF
Group Fitness Instructor - Freestyle Strength - Quispamsis Village Place
GoodLife Fitness
Quispamsis, NB
- Part-time
Must have a relevant certification to be considered · Must have current CPR-A and AED to be considered
Added 27 mins ago
Bilingual Customer Service Broker (Home & Auto)
OTIP Group of Companies (OTIP, Orbit, Curo)
Quispamsis, NB · Ottawa, ON · Waterloo, ON · Dartmouth, NS · Edmonton, AB
…property policies with confidence. Reporting to the Assistant Manager, Broker Service, you'll provide expert guidance, assess risk, and ensure every interaction is smooth, efficient, and…
Added 27 mins ago
Retail Experience Lead
Fire & Flower Inc.
Sault Ste. Marie, ON
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Added 27 mins ago
Contractor Relations Field Coordinator
Eastlink
Halifax, NS
Reports To: National Contractor Relations Manager
Added 27 mins ago
CG
Manager, HR Technology Analytics and AI
CSA Group
Toronto, ON
- $116,230 to $152,555 CAD / year
- Full-time
As a people leader, the Manager builds a high-performing analytics and AI capability and helps grow Workday, AI, automation and analytics skills across the HRIS team. Partnering with HR…
Added 27 mins ago
TH
Registered Nurse |Part-Time| CVH | 2C General Medicine
Trillium Health Partners
ON · ON, Canada
- Part-time
Reporting to a Clinical Manager, the ideal candidate will be focused on providing excellent patient centered care in a dynamic environment where he/she will be given the opportunity to…

Fire & Flower Inc.

Retail Experience Lead

Sault Ste. Marie, ON, Canada

Apply on jobs.dayforcehcm.com About employer

Applications open in a new tab.

Job details

Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Nov 12, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

Apply on jobs.dayforcehcm.com About employer

More about this job

Responsibilities

The Retail Experience Lead is responsible for overseeing daily store operations, including opening and closing procedures, cash management, and staff supervision. They act as a knowledge resource for the team, ensuring high standards of customer service, compliance, and product presentation are maintained.

Requirements

Candidates must have at least 2 years of retail experience and a high school diploma or GED. A clear criminal record and provincial cannabis certification are also required for this role.

Skills

Retail sales
Customer service
Cash management
Staff supervision
Conflict resolution
Objection handling
Communication skills
Time management
Organizational skills
Data entry
Security alarm systems
Sales software
Training
Compliance
Product knowledge

Benefits

Wellness program
Mental health resources
Learning and development programs
Team member discount
Perkopolis
Goodlife

Visa sponsorship

Not detected in the job text

Keywords

Retail
Cannabis retail
Store operations
Cash management
Customer service
Staff supervision
Compliance
Conflict resolution
Sales strategies
Inventory management
Alarm systems
Onboarding
Training
Product knowledge
Data entry
Time management
Retail sales principles
Provincial Cannabis Certification

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Work requirements

Jobs in Canada