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Added 9 mins ago
Sr Product Manager Digital Solutions
Sonova AG
Kitchener, ON
…deliver meaningful business impact? We’re looking for a Senior Product Manager, Digital Solutions to help shape the future of Unitron’s digital…
Added 9 mins ago
W
Material Handling Field Technician
Wajax
London, ON
- Full-time
Wajax led e-learning, and product training through industry leading manufacturers.
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Principal Software Engineer (BE focused/full-stack)- Words With Friends
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Toronto, ON
Work closely with product managers, designers, and other engineers to understand requirements and deliver solutions.
Added 9 mins ago
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Intern Developer/ Stagiaire développeur
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Montreal, QC
- Internship
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AI Engineering Intern
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Toronto, ON
- $25 to $28 CAD / hour
- Full-time
Must Have(s)
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Business Analysis Specialist - Lead Business Analyst, AI-Enabled Enterprise Solutions
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- Full-time
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- Full-time
Acknowledge customers, help locate product and provide solutions
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Manager, Software Development and Architecture
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- Full-time
…partner with business and technical stakeholders on iterative product improvements. The work combines hands-on architectural leadership with people development, operational accountability,…
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Senior Analyst - Wealth Product
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Toronto, ON · Sun Life Toronto One York
- Full-time
…dealer capabilities. We are seeking for individual with strong product knowledge and experience within IIROC/CIRO dealer…
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- Full-time
Passionate about creating a better product, a better workplace, and a better world
Added 23 mins ago
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Associate, Global Investment Banking
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…deal-focused brainstorming sessions with relevant team members and product specialists. Developing relationships and actively communicating with various appropriate contacts at our clients.…
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Future Leaders Program – Management Trainee
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Winnipeg, MB
- $52,500 CAD / year
- Full-time
Added 23 mins ago
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Director, Revenue Growth
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ON · Ontario, Canada
- Full-time
Analyze purchasing patterns, supplier performance and product costs to identify consolidation, standardization and cost-saving opportunities.
Added 23 mins ago
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Business Analysis Specialist - Lead Business Analyst, AI-Enabled Enterprise Solutions
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Toronto, ON
- Full-time
Operating at the Product Group level, this role provides analytics leadership across multiple product teams.
Added 23 mins ago
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Quality Assurance Specialist
NuStef Baking Ltd.
Vaughan, ON
- $20 to $25 CAD / hour
- Contract
Conduct a comprehensive review, document, and take appropriate corrective action in each instance when a product fails to meet the required specifications - ingredients, packaging materials…
Added 23 mins ago
IW
Senior Software Engineering Specialist
IG Wealth Management
ON · Ontario, Canada
- Full-time
The Senior Salesforce Software Developer is accountable for end-to-end delivery of software outcomes across a pod, product, or platform workstream. The role applies advanced technical…
Added 23 mins ago
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Senior Software Engineering Specialist
IG Wealth Management
MB · Manitoba, Canada
- Full-time
The Senior Salesforce Software Developer is accountable for end-to-end delivery of software outcomes across a pod, product, or platform workstream. The role applies advanced technical…
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Accounts Manager
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Charlottetown, PE
- Full-time
Provide rental, equipment, and building product quotations.
Added 23 mins ago
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Demi Chef De Partie (Full Time)
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AB · Edmonton, AB
- $28.11 to $29.11 CAD / hour
- Full-time
Maintain proper rotation of product in all chillers to minimize wastage/spoilage
Added 23 mins ago
KM
Service Operations Administrator (GTA)
Konica Minolta Business Solutions Canada
Mississauga, ON
- $42,609.32 to $61,251 CAD / year
- Full-time
…sales administration, logistics and supply chain, marketing, product planning, finance, IT, HR and…
Added 23 mins ago
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Sales Representative | Sydney, NS | Onsite
MCI
Sydney Indian Reserve No. 28A, NS · Sydney, NS
- Full-time
Added 23 mins ago
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Procurement Operations Coordinator
Ericsson
Ottawa, ON
- Full-time
…order lifecycle for procurement activities tied to PMO-driven product development projects. The successful candidate ensures that requests are processed accurately, vendors are followed up…
Added 23 mins ago
MB
Digital Client Advisor/ Conseiller(ère) numérique, expérience client
Maison Birks
Montreal, QC
- Full-time
In this role, you will respond to client inquiries, provide product recommendations, coordinate with our retail boutiques, and ensure that every digital interaction reflects the elevated…
Added 23 mins ago
SG
Sr Product Manager Digital Solutions
Sonova Group
Kitchener, ON
- Full-time
…deliver meaningful business impact? We’re looking for a Senior Product Manager, Digital Solutions to help shape the future of Unitron’s digital…
Added 23 mins ago
FD
Customer Service Manager
Farmers Depot
Cambridge, ON
- Full-time
…products at a competitive price with next day delivery, and product support. Farmers Depot is under the GVF Group umbrella and operates in close affiliation with Grand Valley Fortifiers and…

Fire & Flower Inc.

Retail Experience Lead

Sault Ste. Marie, ON, Canada

Apply on jobs.dayforcehcm.com About employer

Applications open in a new tab.

Job details

Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Nov 12, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

Apply on jobs.dayforcehcm.com About employer

More about this job

Responsibilities

The Retail Experience Lead is responsible for overseeing daily store operations, including opening and closing procedures, cash management, and staff supervision. They act as a knowledge resource for the team, ensuring high standards of customer service, compliance, and product presentation are maintained.

Requirements

Candidates must have at least 2 years of retail experience and a high school diploma or GED. A clear criminal record and provincial cannabis certification are also required for this role.

Skills

Retail sales
Customer service
Cash management
Staff supervision
Conflict resolution
Objection handling
Communication skills
Time management
Organizational skills
Data entry
Security alarm systems
Sales software
Training
Compliance
Product knowledge

Benefits

Wellness program
Mental health resources
Learning and development programs
Team member discount
Perkopolis
Goodlife

Visa sponsorship

Not detected in the job text

Keywords

Retail
Cannabis retail
Store operations
Cash management
Customer service
Staff supervision
Compliance
Conflict resolution
Sales strategies
Inventory management
Alarm systems
Onboarding
Training
Product knowledge
Data entry
Time management
Retail sales principles
Provincial Cannabis Certification

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Work requirements

Jobs in Canada