Jobs in Canada

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Added 9 mins ago
A
Senior Inspection Specialist (Relocation to Saudi Arabia is required)
aramco
AB · Greater Edmonton Metropolitan Area
- Full-time
…future, born of our nine decades experience as responsible stewards of the Kingdom’s vast hydrocarbon resources. This responsibility has driven us to deliver significant societal and…
Added 24 mins ago
MB
Transportation Manager
Martin Brower
New Westminster, BC
- Full-time
Establish and maintain a positive working relationship with the union Business Agent and Stewards
Added 39 mins ago
H-
0.33 FTE - French Long Term Occasional Teacher
HPEDSB - Hastings and Prince Edward District School Board
Belleville, ON
- Internship
…agreed to mutual sharing obligations and responsibilities as stewards of the land and water. Today these responsibilities and obligations extend to all Peoples. These lands are steeped in…
Added 39 mins ago
DS
Cafeteria Assistant - Casual on Call
Delta School District 37, British Columbia
Delta, BC
- Full-time
…Nations and all of the hənqəminəm speaking people who have been stewards of this land since time…
Added 1 hour ago
CO
Philanthropy Officer
Canadian Opera Company
Toronto, ON
- Full-time
The Philanthropy Officer cultivates, solicits, and stewards a portfolio of mid-level and major donors and prospects capable of making significant contributions to the COC. As a frontline…
Added 2 hours ago
Retail Experience Lead
Fire & Flower Inc.
Sault Ste. Marie, ON
All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible…
Added 3 hours ago
Retail Assistant Store Manager - Portage Ave.
Fire & Flower Inc.
Winnipeg, MB
All Retail Assistant Store Managers are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards.
Added 3 hours ago
Prospect Development Analyst, Philanthropy Operations
World Vision Canada
Mississauga, ON
Added 3 hours ago
A
Senior Inspection Specialist (Relocation to Saudi Arabia is required)
aramco
Calgary, AB · Greater Calgary Metropolitan Area
- Full-time
…future, born of our nine decades experience as responsible stewards of the Kingdom’s vast hydrocarbon resources. This responsibility has driven us to deliver significant societal and…
Added 3 hours ago
F
Key Holder
FOUR20
Chatham, NB
- $17.95 to $19.5 CAD / hour
- Full-time
By being responsible stewards of cannabis in the community, fostering strong relationships and sharing knowledge.
Added 3 hours ago
WW
Community Services Coordinator
We Wai Kai Nation
Campbell River, BC
- Full-time
…through following the footsteps of our ancestral history, as stewards of our lands and waters, while balancing our role in modern day…
Added 3 hours ago
UO
Senior Commercial Business Opportunity Manager and Development Lead, AVP Strategy Enterprise Comm
University of Calgary
Calgary, AB
- Full-time
…Development Lead mobilizes multidisciplinary teams through influence, stewards the quality and traceability of major opportunity decisions and provides enterprise oversight for assigned…
Added 4 hours ago
W
Operations Forester
Weyerhaeuser
ON · Kenora, ON
- Full-time
…celebrate our history and together we build our future. We are stewards of the Lake, nurture its pristine environment and live the lake…
Added 4 hours ago
Retail Assistant Store Manager - Baltzan
Fire & Flower Inc.
Saskatoon, SK
All Retail Assistant Store Managers are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards.
Added 17 hours ago
HO
AI Governance Specialist
Hydro One
Toronto, ON
- $80 to $95 CAD / hour
- Contract
Data Stewardship: Validate data lineage, metadata, and quality for AI training datasets; collaborate with Business Data Stewards to enforce data governance policies.
Added 22 hours ago
WE
Security Guard
Woodbine Entertainment
Toronto, ON · Woodbine HQ
- Part-time
Must possess a valid PSISA Security Guard License · Must have valid First Aid/CPR certification
Added 1 day ago
H-
Temporary Social Worker
HPEDSB - Hastings and Prince Edward District School Board
Belleville, ON
- Internship
…agreed to mutual sharing obligations and responsibilities as stewards of the land and water. Today these responsibilities and obligations extend to all Peoples. These lands are steeped in…
Added 1 day ago
GE
1 Contract Section Sr. Manufacturing (Welding)* (Sem 1, Pd 2)
Grand Erie District School Board
Brantford, ON
- Contract
Technological Studies – applicants must hold qualifications in specific subject area
Added 1 day ago
MI
Data Governance Lead , Canada
Mondelēz International
Toronto, ON · Business Unit Head Office Gladstone - Toronto, Canada
- Full-time
Conduct weekly data quality dashboard reviews and ongoing defect resolution tracking with Data Owners/Data Stewards
Added 1 day ago
A
Industry Analyst (Energy-market) - Must relocate to Saudi Arabia
aramco
Toronto, ON
- Full-time
…future, born of our nine decades experience as responsible stewards of the Kingdom’s vast hydrocarbon resources. This responsibility has driven us to deliver significant societal and…
Added 1 day ago
UO
Development Officer
University of Victoria
Victoria, BC
- Full-time
…plan. The DO identifies, qualifies, cultivates, solicits and stewards major gift donors, and planned giving opportunities through prospecting, one-on-one meetings, and developing meaningful…
Added 1 day ago
HS
Welding Supervisor
HR Solutions
London, ON
- Full-time
Work collaboratively with union stewards and HR to address workplace concerns and support positive labour-management relations.
Added 1 day ago
UO
International Delegations Specialist
University of Waterloo
Waterloo, ON · Ira G. Needles Hall
- Full-time
…strategic enabler for international engagement. It develops and stewards priority global partnerships, coordinates institutional international activity, enables academic mobility and…
Added 1 day ago
UO
International Agreements Officer
University of Waterloo
Waterloo, ON · Ira G. Needles Hall
- Full-time
…strategic enabler for international engagement. It develops and stewards’ priority global partnerships, coordinates institutional international activity, enables academic mobility and…
Added 1 day ago
F
Key Holder
FOUR20
AB · Edmonton, AB
- $17 to $19 CAD / hour
- Full-time
By being responsible stewards of cannabis in the community, fostering strong relationships and sharing knowledge.

Fire & Flower Inc.

Retail Experience Lead

Sault Ste. Marie, ON, Canada

Apply on jobs.dayforcehcm.com About employer

Applications open in a new tab.

Job details

Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Nov 12, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

Apply on jobs.dayforcehcm.com About employer

More about this job

Responsibilities

The Retail Experience Lead is responsible for overseeing daily store operations, including opening and closing procedures, cash management, and staff supervision. They act as a knowledge resource for the team, ensuring high standards of customer service, compliance, and product presentation are maintained.

Requirements

Candidates must have at least 2 years of retail experience and a high school diploma or GED. A clear criminal record and provincial cannabis certification are also required for this role.

Skills

Retail sales
Customer service
Cash management
Staff supervision
Conflict resolution
Objection handling
Communication skills
Time management
Organizational skills
Data entry
Security alarm systems
Sales software
Training
Compliance
Product knowledge

Benefits

Wellness program
Mental health resources
Learning and development programs
Team member discount
Perkopolis
Goodlife

Visa sponsorship

Not detected in the job text

Keywords

Retail
Cannabis retail
Store operations
Cash management
Customer service
Staff supervision
Compliance
Conflict resolution
Sales strategies
Inventory management
Alarm systems
Onboarding
Training
Product knowledge
Data entry
Time management
Retail sales principles
Provincial Cannabis Certification

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Work requirements

Jobs in Canada