Jobs in Canada

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Added 6 mins ago
Implementation Consultant, Professional Services
Stripe
Toronto, ON
As an Implementation Consultant, you will lead complex implementations, migrations, product launches, and international expansions. You will define the outcome, align owners and…
Added 6 mins ago
L
Assistant Branch Manager - Office 1640
LendDirect
Sarnia, ON
- Full-time
…2021 it was within a year, I quickly rose to being a Shift Lead. I trained diligently with my Branch Manager and Assistant Manager for two more years until my District Manager approached me…
Added 6 mins ago
R(
Team Lead (Full time) - PENN
Reitmans (Canada) Ltée/Ltd
St. John's, NL
- Full-time
As a Team Lead, you will collaborate with the management team to keep operations running smoothly and inspire the team to deliver an outstanding customer experience. With your leadership,…
Added 6 mins ago
Q
Senior Legal Counsel
Quadient
Markham, ON
- Full-time
It’s these connections that make Quadient such an exceptional place to grow your career, develop your skills and make a real impact – help our future-focused business lead the way in…
Added 7 mins ago
VC
Registered Nurse (RN) - Emergency
Vancouver Coastal Health
Whistler, BC
- $41.42 to $55.91 CAD / hour
- Temporary
Completion of a recognized advanced program in emergency care nursing or two (2) years’ recent, related experience.
Added 7 mins ago
K
Project Specialist, Communications
Klick
Toronto, ON
- $60,000 to $70,000 CAD / year
- Full-time
The Project Specialist, Communications will help manage Klick’s global awards program by planning, tracking, and submitting award entries that showcase our creative campaigns, digital…
Added 7 mins ago
Principal Technical Customer Manager - FSI
Qualtrics
Toronto, ON
You will find success by blending exceptional customer and project management skills with a focus on technical platform adoption, renewals, and expansion. You will lead project teams to…
Added 7 mins ago
M
QA / PA Lead (Manufacturing Quality)
MDA
Richmond, BC
- Full-time
The QA-PA Lead/Member of Technical Staff reports to the Director, Mission Assurance of 49North. The role is responsible for providing direct support and guidance to business pursuits and…
Added 7 mins ago
Analyst, Technical Customer Manager - FSI
Qualtrics
Toronto, ON
You will find success by blending exceptional customer and project management skills with a focus on technical platform adoption, renewals, and expansion. You will lead project teams to…
Added 7 mins ago
CR
Transload Operator
Cando Rail & Terminals
Milton, ON · HORNBY, ON
- Full-time
…while demonstrating a strong initiative and organizational skills. The rate of pay ranges from $30.00 to $…
Added 7 mins ago
A
Business Unit Head, Hematology
AbbVie
Markham, ON · Montreal, Québec
- Full-time
In the role of Business Unit Head, Hematology, you will lead the strategic development, tactical implementation, and financial planning components of all sales and marketing-related topics…
Added 7 mins ago
A
Business Unit Head, Hematology
AbbVie
Montreal, QC
- Full-time
In the role of Business Unit Head, Hematology, you will lead the strategic development, tactical implementation, and financial planning components of all sales and marketing-related topics…
Added 7 mins ago
CC
Catering Manager Full Time
Compass Canada
Ottawa, ON
- Full-time
Must have flexible schedule to work nights, weekends, and holidays
Added 7 mins ago
AF
Assistant Branch Manager - Office 1640
Attain Finance
Sarnia, ON
- Full-time
…2021 it was within a year, I quickly rose to being a Shift Lead. I trained diligently with my Branch Manager and Assistant Manager for two more years until my District Manager approached me…
Added 7 mins ago
HO
Food Services Team Lead (SH)
House of Friendship
Kitchener, ON
- Part-time
Food Handlers Certification required
Added 7 mins ago
RG
Supervisor, Warehouse
ROCKWOOL Group
Milton, ON
- $82,000 to $92,000 CAD / year
- Full-time
Experience with SAP or must have WMS
Added 7 mins ago
CS
Recreation Manager
Cogir Senior Living
Mississauga, ON · King Gardens
- Full-time
Comprehensive Onboarding and Training: We value your success and provide an extensive four-week onboarding program. This program is designed to equip you with the knowledge, skills, and…
Added 7 mins ago
R
Senior Manager, Program Governance & Financials Management
RBC
Toronto, ON
- Full-time
We are seeking a Senior Manager to lead funding oversight and support governance activities for the AML Transformation program. The ideal candidate will have a strong accounting background…
Added 22 mins ago
K
KidStrong Coach
KidStrong
Vaughan, ON
- Part-time
This is not a traditional children’s recreation role. KidStrong Coaches lead structured, high-energy classes that combine movement, strength, coordination, character development, and…
Added 22 mins ago
C
Senior Bilingual Communications Specialist
CLEAResult
NB · New Brunswick, Canada
- Full-time
At CLEAResult, we lead the transition to a sustainable, equitable, and carbon-neutral energy-efficient future for our communities and our planet. We do that by creating a people-first…
Added 22 mins ago
C
Senior Bilingual Communications Specialist
CLEAResult
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
At CLEAResult, we lead the transition to a sustainable, equitable, and carbon-neutral energy-efficient future for our communities and our planet. We do that by creating a people-first…
Added 22 mins ago
AC
Vice President Treasury
Assiniboine Credit Union
Winnipeg, MB
- Full-time
…services sector is required. Advanced reading, writing and oral skills in both official languages, English and French, are an…
Added 22 mins ago
DI
Manager, Product Support
Dig Insights
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Design, implement, and continuously improve support processes that enhance the customer experience, and lead initiatives to scale Dig One.
Added 22 mins ago
AC
Vice President Finance
Assiniboine Credit Union
Winnipeg, MB
- Full-time
Oversees the coordination of regular and special external financial audits; acts as the main liaison with external audit lead
Added 22 mins ago
AS
Sr. Project Manager
Apex Systems
Mississauga, ON
- $85 to $108 CAD / hour
- Full-time
We’re seeking an experienced project manager to lead multiple technology integration workstreams as part of ongoing mergers and acquisitions. You’ll coordinate between M&A due-diligence…

Fire & Flower Inc.

Retail Experience Lead

Mississippi Mills, ON, Canada

Apply on jobs.dayforcehcm.com About employer

Applications open in a new tab.

Job details

Apply by: Nov 24, 2026
Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Nov 10, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.

#hp1017

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

Apply on jobs.dayforcehcm.com About employer

More about this job

Responsibilities

The Retail Experience Lead oversees daily store operations, including opening and closing procedures, staff supervision, and cash management. They are responsible for maintaining high standards of customer service, product presentation, and ensuring compliance with all company policies.

Requirements

Candidates must have at least 2 years of retail experience and a high school diploma or GED. A clear criminal record and provincial cannabis certification are required for this role.

Skills

Retail sales
Staff supervision
Cash management
Customer service
Conflict resolution
Inventory management
Security alarm systems
Sales software
Data entry
Time management
Communication
Objection handling
Training
Compliance
Leadership

Benefits

Wellness program
Mental health resources
Learning and development programs
Team member discount
Perkopolis
Goodlife fitness access

Visa sponsorship

Not detected in the job text

Keywords

Retail
Cannabis
Sales
Operations
Leadership
Customer Service
Cash Management
Compliance
Staff Supervision
Inventory
Security
Training
Conflict Resolution
Data Entry
Time Management
Product Knowledge
Retail Management
Onboarding

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Work requirements

Jobs in Canada