Jobs in Canada

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Added 3 mins ago
TH
Replenishment Analyst- 1 Year Contract
The Home Depot
Canada
- Full-time
Achieve in stock and turns targets for each of the categories that are managed by the analyst for domestic, cross border and import products
Added 3 mins ago
TH
Pro Account Sales Associate Full Time (GLOUCESTER)
The Home Depot
NB
- Full-time
Paint Pro Sales Specialists provide the highest level of customer service support to customers where substantial product knowledge and advanced selling skills are critical to success. Paint…
Added 3 mins ago
Assistant Store Manager
Rogers Communications
Toronto, ON
Customer Engagement: Enhance the retail experience by providing best in class service and value-added solutions to our customers through promoting Rogers & Fido brands including Rogers…
Added 3 mins ago
L
Assistant Branch Manager - Office 1640
LendDirect
Sarnia, ON
- Full-time
Community Impact: Demonstrated ability to make a positive difference in the community by assisting others, whether through customer service, project management, or team support.
Added 3 mins ago
EM
Automotive Detailer - Car Washer - Billy Bishop Airport Toronto
Enterprise Mobility
Toronto, ON
- $18.25 CAD / hour
- Full-time
You will be responsible for washing, cleaning, sanitizing, inspecting, and preparing a variety of vehicles, ensuring they meet our high cleanliness and safety standards for customer rentals.
Added 3 mins ago
FB
Customer Service Representative
Farm Boy Inc.
Ottawa, ON
- From $17.95 CAD / hour
- Full-time
You’ll help create the welcoming, fresh shopping experience Farm Boy is known for by delivering outstanding customer service and keeping our department looking its best. With an eye for…
Added 3 mins ago
FB
Customer Service Representative
Farm Boy Inc.
Ottawa, ON
- From $17.95 CAD / hour
- Part-time
You’ll help create the welcoming, fresh shopping experience Farm Boy is known for by delivering outstanding customer service and keeping our department looking its best. With an eye for…
Added 3 mins ago
FB
Customer Service Representative
Farm Boy Inc.
Ottawa, ON
- From $17.95 CAD / hour
- Part-time
You’ll help create the welcoming, fresh shopping experience Farm Boy is known for by delivering outstanding customer service and keeping our department looking its best. With an eye for…
Added 3 mins ago
UI
Shipper-Receiver
UAP Inc.
Whitehorse, YT
- $20.85 to $23.45 CAD / hour
- Full-time
Our Shipper-Receivers keep our stores organized to ensure orders can be prepared efficiently and safely. They support store operations and are essential in providing quality service to our…
Added 3 mins ago
UI
Driver
UAP Inc.
North Vancouver, BC
- $19.25 to $20.45 CAD / hour
- Full-time
Provide excellent customer service in a professional and friendly manner.
Added 3 mins ago
UI
Driver (Temporary)
UAP Inc.
North Vancouver, BC
- $19.25 to $20.45 CAD / hour
- Full-time
Provide excellent customer service in a professional and friendly manner.
Added 3 mins ago
R(
Team Lead (Full time) - PENN
Reitmans (Canada) Ltée/Ltd
St. John's, NL
- Full-time
Model a customer-first mindset by leading on the sales floor, resolving customer concerns, and ensuring every interaction reflects our service standards.
Added 3 mins ago
Principal Technical Customer Manager - FSI
Qualtrics
Toronto, ON
Cross-functional Collaboration: Collaborate with internal teams to support your customer’s experience and maintain account health
Added 3 mins ago
Analyst, Technical Customer Manager - FSI
Qualtrics
Toronto, ON
Cross-functional Collaboration: Collaborate with internal teams to support your customer’s experience and maintain account health
Added 3 mins ago
BR
Leasing & Site Administrator
BGO Real Estate
Kitchener, ON
- Full-time
Relationship Skills – Must possess exceptional communication and interpersonal relationship skills, and generally love engaging with public
Added 3 mins ago
BR
Senior Maintenance Technician (Live-In)
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Hamilton, ON
- Full-time
Relationship Skills – Must possess exceptional communication and interpersonal relationship skills, and generally love engaging with public
Added 3 mins ago
FS
School Bus Driver - West Elgin
First Student
St. Thomas, ON
- Part-time
Previous experience as a teacher, commercial driver, social worker, classroom assistant, hospitality worker, or customer service or retail associate.
Added 3 mins ago
H
Assistant Manager, SFU Tim Hortons, Burnaby
Havergal
Burnaby, BC
- Full-time
Assist the Unit Manager in overseeing daily store operations, ensuring efficient, safe, and profitable performance while maintaining Starbucks operational and customer service standards.
Added 3 mins ago
CC
Catering Manager Full Time
Compass Canada
Ottawa, ON
- Full-time
Must have flexible schedule to work nights, weekends, and holidays
Added 3 mins ago
AF
Assistant Branch Manager - Office 1640
Attain Finance
Sarnia, ON
- Full-time
Community Impact: Demonstrated ability to make a positive difference in the community by assisting others, whether through customer service, project management, or team support.
Added 3 mins ago
Area Manager II, YHM2
Amazon
Cambridge, ON
…centers, manufacturing environments, hospitality, healthcare, retail, and customer-facing / customer-service…
Added 18 mins ago
E1
English Teacher (ESL/TEFL) | Full-Time | Visa, Flights & Sponsored TEFL
English 1
Sydney Indian Reserve No. 28A, NS · Sydney, NS
- Full-time
Career changers from customer service, retail, hospitality, corporate training, communications, banking, IT, media or non-profit
Added 18 mins ago
WC
(CAN) Produce Stocker
Walmart Canada
Oakville, ON
- Full-time
…great opportunity to build valuable skills in a fast‑paced retail environment. The Produce Stocker delivers excellent customer service by living Walmart’s values, maintaining a…
Added 18 mins ago
WC
(CAN) Pharmacy Assistant
Walmart Canada
Victoria, BC
- Full-time
…team player. They are a key member in the delivery of superior customer…
Added 18 mins ago
WC
(CAN) Produce Stocker
Walmart Canada
Hamilton, ON
- Full-time
…great opportunity to build valuable skills in a fast‑paced retail environment. The Produce Stocker delivers excellent customer service by living Walmart’s values, maintaining a…

Fire & Flower Inc.

Retail Experience Lead

Mississippi Mills, ON, Canada

Apply on jobs.dayforcehcm.com About employer

Applications open in a new tab.

Job details

Apply by: Nov 24, 2026
Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Nov 10, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.

#hp1017

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

Apply on jobs.dayforcehcm.com About employer

More about this job

Responsibilities

The Retail Experience Lead oversees daily store operations, including opening and closing procedures, staff supervision, and cash management. They are responsible for maintaining high standards of customer service, product presentation, and ensuring compliance with all company policies.

Requirements

Candidates must have at least 2 years of retail experience and a high school diploma or GED. A clear criminal record and provincial cannabis certification are required for this role.

Skills

Retail sales
Staff supervision
Cash management
Customer service
Conflict resolution
Inventory management
Security alarm systems
Sales software
Data entry
Time management
Communication
Objection handling
Training
Compliance
Leadership

Benefits

Wellness program
Mental health resources
Learning and development programs
Team member discount
Perkopolis
Goodlife fitness access

Visa sponsorship

Not detected in the job text

Keywords

Retail
Cannabis
Sales
Operations
Leadership
Customer Service
Cash Management
Compliance
Staff Supervision
Inventory
Security
Training
Conflict Resolution
Data Entry
Time Management
Product Knowledge
Retail Management
Onboarding

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Jobs in Canada