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Added 2 mins ago
PT SALES ASSOCIATE - CALL IT SPRING TSAWWASSEN
The Aldo Group Inc / Le Groupe Aldo Inc.
Tsawwassen, BC
Reporting to the Store Manager, the Part-Time Sales Associate at ALDO is all about driving sales while creating a great in-store experience. You bring the energy, the style, and the…
Added 2 mins ago
TA
SALES LEAD - FULL TIME
The Aldo Group Inc / Le Groupe Aldo Inc.
St. John's, NL
- Full-time
Reporting to the Store Manager, the Sales Lead plays a key role in driving results and supporting the team. You lead by example by helping hit sales targets, coaching associates, and making…
Added 2 mins ago
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General Manager
Chipotle
Sherwood Park, AB
- Full-time
…(creating and managing a schedule, P&L control and management, sales-forecasting, recruiting and interviewing… you get the…
Added 2 mins ago
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Implementation Specialist
Citylitics
Remote, Canada
- $75,000 to $80,000 CAD / year
- Full-time
- Remote
…public agencies into real-time market signals and high-value sales intelligence. Leading infrastructure vendors, engineering firms, and construction companies use the platform to identify…
Added 2 mins ago
Assistant Branch Manager
Money Mart
Toronto, ON
Assistant Branch Managers help the Branch Manager lead the day-to-day success of a Money Mart branch while staying hands-on with customer service, sales, financial service transactions,…
Added 2 mins ago
SD
Merchandiser, Hourly Part Time Day
Shoppers Drug Mart
Cornwall, ON
- Part-time
Supports Front Store Manager/Assistant Front Store Manager in maintaining the quality and standards
Added 2 mins ago
SD
Beauty Manager, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
Hamilton, ON
- Full-time
To manage resources of the Beauty department in order to maximize and achieve sales targets.
Added 2 mins ago
SD
Merchandiser, Hourly Part Time Day Greenlight Requisition
Shoppers Drug Mart
Kitchener, ON
- Part-time
Supports Front Store Manager/Assistant Front Store Manager in maintaining the quality and standards
Added 2 mins ago
SD
Assistant Front Store Manager, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
Toronto, ON
- Full-time
To assist the Front Store Manager (FSM) in managing the human, physical and financial resources of the store and in ensuring that store objectives are achieved by focusing on improving…
Added 2 mins ago
SD
Merchandiser, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
Yellowknife, NT
- Full-time
Supports Front Store Manager/Assistant Front Store Manager in maintaining the quality and standards
Added 2 mins ago
SD
Merchandiser, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
Belleville, ON
- Full-time
Supports Front Store Manager/Assistant Front Store Manager in maintaining the quality and standards
Added 2 mins ago
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Assistant Store Manager - Tsawwassen Mills
Lindt & Sprüngli USA
Tsawwassen, BC · LCA - CAN - Retail - Tsawwassen Mills - BC
- Full-time
The ideal candidate must possess strong communication skills and a passion for sales and merchandising
Added 2 mins ago
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Assistant Store Manager - Tsawwassen Mills
Lindt & Sprüngli (Canada), Inc
Tsawwassen, BC · LCA - CAN - Retail - Tsawwassen Mills - BC
- Full-time
The ideal candidate must possess strong communication skills and a passion for sales and merchandising
Added 2 mins ago
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Client Service Assistant, Private Wealth
BMO
Toronto, ON · FCP
- Full-time
Support IA’s in individual client investment needs to provide professional, customized investment-related advise, sales and services.
Added 2 mins ago
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PERSONAL BANKING ASSOCIATE
BMO
Winnipeg, MB
- Full-time
Some experience in a consultative customer service or sales roles, with a drive to deliver a personal customer experience.
Added 16 mins ago
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Replenishment Analyst- 1 Year Contract
The Home Depot
Canada
- Full-time
Achieve in stock and turns targets for each of the categories that are managed by the analyst for domestic, cross border and import products
Added 16 mins ago
TH
Pro Account Sales Associate Full Time (GLOUCESTER)
The Home Depot
NB
- Full-time
Paint Pro Sales Specialists provide the highest level of customer service support to customers where substantial product knowledge and advanced selling skills are critical to success. Paint…
Added 16 mins ago
Assistant Store Manager
Rogers Communications
Toronto, ON
Management Support: You support the Store Manager in managing day to day operations, coaching, and developing team members to positively impact growth and create best in class customer…
Added 16 mins ago
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Assistant Branch Manager - Office 1640
LendDirect
Sarnia, ON
- Full-time
…to being a Shift Lead. I trained diligently with my Branch Manager and Assistant Manager for two more years until my District Manager approached me with the opportunity to move into a BM…
Added 16 mins ago
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Team Lead (Full time) - PENN
Reitmans (Canada) Ltée/Ltd
St. John's, NL
- Full-time
Support store performance by contributing to the achievement of sales goals and ensuring alignment with company objectives and key performance indicators (KPIs).
Added 17 mins ago
BR
Leasing & Site Administrator
BGO Real Estate
Kitchener, ON
- Full-time
Relationship Skills – Must possess exceptional communication and interpersonal relationship skills, and generally love engaging with public
Added 17 mins ago
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Assistant Manager, SFU Tim Hortons, Burnaby
Havergal
Burnaby, BC
- Full-time
The Assistant Manager assumes leadership responsibilities in the absence of the Unit Manager and plays a key role in coaching, developing, and motivating associates while driving sales,…
Added 17 mins ago
CC
Catering Manager Full Time
Compass Canada
Ottawa, ON
- Full-time
Must have flexible schedule to work nights, weekends, and holidays
Added 17 mins ago
AF
Assistant Branch Manager - Office 1640
Attain Finance
Sarnia, ON
- Full-time
…to being a Shift Lead. I trained diligently with my Branch Manager and Assistant Manager for two more years until my District Manager approached me with the opportunity to move into a BM…
Added 17 mins ago
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Administrator, National Distribution Team
RBC
Toronto, ON · Montreal, QC
- Full-time
Accelerates and resolves all inquiries, administrative errors, etc. as required, and refers more complex administrative issues to the Manager or Trust Officer.

Fire & Flower Inc.

Retail Experience Lead

Mississippi Mills, ON, Canada

Apply on jobs.dayforcehcm.com About employer

Applications open in a new tab.

Job details

Apply by: Nov 24, 2026
Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Nov 10, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.

#hp1017

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

Apply on jobs.dayforcehcm.com About employer

More about this job

Responsibilities

The Retail Experience Lead oversees daily store operations, including opening and closing procedures, staff supervision, and cash management. They are responsible for maintaining high standards of customer service, product presentation, and ensuring compliance with all company policies.

Requirements

Candidates must have at least 2 years of retail experience and a high school diploma or GED. A clear criminal record and provincial cannabis certification are required for this role.

Skills

Retail sales
Staff supervision
Cash management
Customer service
Conflict resolution
Inventory management
Security alarm systems
Sales software
Data entry
Time management
Communication
Objection handling
Training
Compliance
Leadership

Benefits

Wellness program
Mental health resources
Learning and development programs
Team member discount
Perkopolis
Goodlife fitness access

Visa sponsorship

Not detected in the job text

Keywords

Retail
Cannabis
Sales
Operations
Leadership
Customer Service
Cash Management
Compliance
Staff Supervision
Inventory
Security
Training
Conflict Resolution
Data Entry
Time Management
Product Knowledge
Retail Management
Onboarding

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Jobs in Canada