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Added 10 mins ago
WO
Scheduler - Staffing Services
William Osler Health System
Brampton, ON
- Contract
Must possess a strong customer focus with exceptional telephone and email etiquette, interpersonal and communication (written and verbal) skills · Must possess an understanding of scheduling best practices, HR policies and collective agreements
Added 10 mins ago
CM
Patient Flow Supervisor FTC 2026-7381
Cambridge Memorial Hospital
Cambridge, ON
- Other
Applicants must possess one of the following:
Added 11 mins ago
A
Talent Acquisition Manager
AccorHotel
Jasper, AB
- Full-time
The Fairmont Jasper Park Lodge is looking for a Talent Acquisition Manager. This person will be responsible for assessing the recruitment needs of the hotel and creating competitive talent…
Added 11 mins ago
BR
Leasing & Site Administrator
BGO Real Estate
Kitchener, ON
- Full-time
Relationship Skills – Must possess exceptional communication and interpersonal relationship skills, and generally love engaging with public
Added 11 mins ago
T
Senior Manager, Talent Acquisition
Trulioo
Remote, Canada
- $125,000 to $150,000 CAD / year
- Full-time
- Remote
Our offices support a hybrid model and staff typically work three days per week at a hub location · This will be a full-time, permanent position working out of the Vancouver office on a hybrid model (3 days per week in the office)
Added 11 mins ago
H
Assistant Manager, SFU Tim Hortons, Burnaby
Havergal
Burnaby, BC
- Full-time
The Assistant Manager supports the Unit Manager in leading the daily operations of the unit, ensuring an exceptional customer experience, operational excellence, and financial performance.…
Added 11 mins ago
CC
Catering Manager Full Time
Compass Canada
Ottawa, ON
- Full-time
Must have flexible schedule to work nights, weekends, and holidays
Added 11 mins ago
RG
Supervisor, Warehouse
ROCKWOOL Group
Milton, ON
- $82,000 to $92,000 CAD / year
- Full-time
Experience with SAP or must have WMS
Added 11 mins ago
CS
Recreation Manager
Cogir Senior Living
Mississauga, ON · King Gardens
- Full-time
As our next Active Living Manager you are an energetic, vibrant, and creative leader who thrives on assessing residents' needs. You will be responsible for enhancing the quality of life for…
Added 25 mins ago
CC
Estate and Gift Planning Manager
Canadian Cancer Society
Quebec, QC
- Full-time
Job Title: Estate & Gift Planning Manager (Montreal, QC)
Added 25 mins ago
PG
Key Account Manager
Paterson Grain
Winnipeg, MB
- Full-time
We are currently seeking an experienced, dynamic and results-driven individual to fill the role of Key Account Manager – Crop Inputs. The Key Account Manager will be responsible for…
Added 25 mins ago
CC
Estate and Gift Planning Manager
Canadian Cancer Society
Montreal, QC
- Full-time
Job Title: Estate & Gift Planning Manager (Montreal, QC)
Added 25 mins ago
T
Operating Engineer, 2nd Class
TransAlta
Iroquois Falls, ON
- Full-time
…Falls Generating Station. Reporting to the Iroquois Falls Plant Manager/Chief Engineer, this role will support operations as an Operator on an 8-hour shift schedule. We are seeking to hire…
Added 25 mins ago
CC
Estate and Gift Planning Manager
Canadian Cancer Society
Ottawa, ON
- Full-time
Job Title: Estate & Gift Planning Manager (Montreal, QC)
Added 25 mins ago
M
Survey Assistant, Lethbridge
Midwest
Lethbridge, AB
- Full-time
Perform other duties as assigned by Crew Chief and Field Operations Manager.
Added 25 mins ago
WO
Scheduler - Staffing Services
William Osler Health System
Brampton, ON
- Contract
Must possess a strong customer focus with exceptional telephone and email etiquette, interpersonal and communication (written and verbal) skills · Must possess an understanding of scheduling best practices, HR policies and collective agreements
Added 25 mins ago
LA
Managing Lawyer, Parents Legal Centre
Legal Aid BC
Smithers, BC
- $77,509.24 to $158,795.95 CAD / year
- Full-time
Salary range: Based on year of call - $77,509.24 (Yr1) to $158,795.95 (Yr17) + 10% Staff Lawyer Benefit Plan (As per the PEA Salary Schedule)
Added 25 mins ago
DI
Manager, Product Support
Dig Insights
Toronto, ON · Greater Toronto Area, Canada
- Full-time
As Manager, Product Support, you’ll own the support experience for Dig One: the processes, the knowledge, the systems, and the AI agent that sits in front of our customers. This is not…
Added 25 mins ago
WO
Scheduler - Staffing Services
William Osler Health System
Brampton, ON
- Contract
Must possess a strong customer focus with exceptional telephone and email etiquette, interpersonal and communication (written and verbal) skills · Must possess an understanding of scheduling best practices, HR policies and collective agreements
Added 25 mins ago
PC
Administrative Coordinator
Pinchin Canada
Mississauga, ON
- Full-time
…administrative tasks. Reporting to the Procurement and Administration Manager, this is a part-time, in-office position working Wednesday to Friday from 8:30 AM to 5:00…
Added 25 mins ago
AS
Administrative Assistant
Aker Solutions
Fort McMurray, AB
- Full-time
Assist Manager with Calendar and Meeting support.
Added 26 mins ago
AC
Registered ECE Educator - Appendix D/Temporary Assignment
Algonquin College of Applied Arts and Technology
Ottawa, ON
- Temporary
Under the direction of the Manager, the incumbent conducts and monitors a developmentally appropriate educational/care program for Infant/Toddler/Preschool children based on the Early…
Added 26 mins ago
B
Area Cleaning Supervisor
BGIS
Ottawa, ON
- Full-time
Under the general supervision of the Regional Manager - Operations, The Area Cleaning Supervisor performs a variety of scheduled and ad hoc supervisory related tasks with emphasis on…
Added 26 mins ago
ZR
General Manager
Zajac Ranch
Mission, BC
- Full-time
The General Manager is responsible for the overall operational leadership and performance of Zajac Ranch, ensuring the site is safe, well-maintained, efficiently run, and delivering…
Added 26 mins ago
Justice Systems Navigator
Tungasuvvingat Inuit
Ottawa, ON
o In conjunction with the Manager and Program Coordinator, contribute to workplans, progress and statistical reports as required;

Fire & Flower Inc.

Retail Experience Lead

Mississippi Mills, ON, Canada

Apply on jobs.dayforcehcm.com About employer

Applications open in a new tab.

Job details

Apply by: Nov 24, 2026
Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Nov 10, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.

#hp1017

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

Apply on jobs.dayforcehcm.com About employer

More about this job

Responsibilities

The Retail Experience Lead oversees daily store operations, including opening and closing procedures, staff supervision, and cash management. They are responsible for maintaining high standards of customer service, product presentation, and ensuring compliance with all company policies.

Requirements

Candidates must have at least 2 years of retail experience and a high school diploma or GED. A clear criminal record and provincial cannabis certification are required for this role.

Skills

Retail sales
Staff supervision
Cash management
Customer service
Conflict resolution
Inventory management
Security alarm systems
Sales software
Data entry
Time management
Communication
Objection handling
Training
Compliance
Leadership

Benefits

Wellness program
Mental health resources
Learning and development programs
Team member discount
Perkopolis
Goodlife fitness access

Visa sponsorship

Not detected in the job text

Keywords

Retail
Cannabis
Sales
Operations
Leadership
Customer Service
Cash Management
Compliance
Staff Supervision
Inventory
Security
Training
Conflict Resolution
Data Entry
Time Management
Product Knowledge
Retail Management
Onboarding

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Work requirements

Jobs in Canada