Find work in Canada.

332,884 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Save this search

Added 25 mins ago
Operations Supervisor
QuadReal Property Group
AB · Edmonton, AB
Full-time
Reporting to the Operations Manager, the Operations Supervisor is responsible for leading day-to-day building operations and supervising a team of skilled trades, Power Engineers, and…
Added 25 mins ago
Yard Associate PT
RONA
Williams Lake, BC
Full-time
Become a member of our dedicated lumberyard team! By being active, being outdoors, and working with a strong team, you'll contribute directly to our success while keeping in good shape!…
Added 26 mins ago
Casual Mental Health Worker (Spiritwood Homes)
Connective
Maple Ridge, BC
Participates as a member of the Connective services team to ensure quality and continuity of services to service users
Added 42 mins ago
Administrative Assistant
Squamish Nation
North Vancouver, BC
$24.8 to $30.25 CAD / hour
Full-time
…Training and Trades Centre, providing reception and administrative support to students, community members, instructors, contractors, staff, and visitors. As a key member of the team, you…
Added 57 mins ago
Clinical Manager – 37.5 hours/week – Permanent
Peterborough Family Health Team
Peterborough, ON
Full-time
…Organizations (FHOs), programs and services. The Clinical Manager will support Physician-led team-based care that allows individual team members to work to their full scope of practice in…
Added 57 mins ago
Recruiter- 12 Month Contract,
Baxter International Inc.
Alliston, ON
Full-time
You'll benefit from being part of a fantastic, global Talent Acquisition team of diverse and expert professionals. We'll support your development and will provide you access to tools,…
Added 57 mins ago
Deli Assistant Department Manager - Full Time
Longo's
Bolton, ON
Full-time
We are looking for a Deli Assistant Department Manager - Full Time who is passionate about food and enjoys working in a fast paced, team environment!
Added 57 mins ago
Electrical Engineer
Ausenco
Burlington, ON
Full-time
We’re committed to a fair and human hiring process. All applications are reviewed by a member of our team and are not automatically screened or rejected by AI.
Added 57 mins ago
Satellite TT&C/PDT Systems Engineer
MANNARINO
Montreal, QC
Full-time
As a member of our team, you will benefit from:
Added 57 mins ago
Patient Care Aide, Families in Recovery (FIR) - BC Women’s Hospital and Health Centre
BC Women's Hospital and Health Centre
Vancouver, BC
Full-time
Respond to call bells/alarms by alerting the appropriate health care team member and/or assisting as necessary. Respond to emergent situations by calling appropriate code and assisting care…
Added 57 mins ago
Front Desk Care Coordinator
Lifemark Health Group
Airdrie, AB
Part-time
…sources. This is achieved by efficiently providing administrative support and coordinating clinic activity with friendly, enthusiastic and professional service with all patients, team…
Added 1 hour ago
Junior Mechanical Engineer
Ausenco
Burnaby, BC
Full-time
We’re committed to a fair and human hiring process. All applications are reviewed by a member of our team and are not automatically screened or rejected by AI.
Added 1 hour ago
Mechanical Engineer-In-Training (EIT)
Ausenco
Burnaby, BC
Full-time
We’re seeking a Mechanical EIT to support our Mining & Metals team.
Added 1 hour ago
Senior Mechanical Engineer
Ausenco
Burnaby, BC
Full-time
We’re seeking a Senior Mechanical Engineer to support our Mining & Metals team.
Added 1 hour ago
Satellite Bus Systems Engineer
MANNARINO
Montreal, QC
Full-time
As a member of our team, you will benefit from:
Added 1 hour ago
Spacecraft EMC Systems Engineer
MANNARINO
Montreal, QC
Full-time
As a member of our team, you will benefit from:
Added 1 hour ago
Sr. Financial Analyst
The University of British Columbia
Vancouver, BC
$7,727.33 to $11,112 CAD / month
Full-time
The role of the Senior Financial Analyst is to provide strategic support; establish strong policies and processes for the planning, budgeting, and reporting process; and provide overall…
Added 1 hour ago
Guidance, Navigation & Control (GNC) Systems Engineer
MANNARINO
Montreal, QC
Full-time
As a member of our team, you will benefit from:
Added 1 hour ago
Satellite Electrical Power System (EPS) Design Engineer
MANNARINO
Montreal, QC
Full-time
As a member of our team, you will benefit from:
Added 1 hour ago
Satellite Electrical Propulsion Systems Engineer
MANNARINO
Montreal, QC
Full-time
As a member of our team, you will benefit from:
Added 1 hour ago
Satellite Command & Data‑Handling (C&DH) System Engineer
MANNARINO
Montreal, QC
Full-time
As a member of our team, you will benefit from:
Added 1 hour ago
Capital Markets Business Analyst
Bridgenext
Toronto, ON · Greater Toronto Area, Canada
$110,000 to $125,000 CAD / year
Full-time
…with putting people at the center of everything we do. Every team member directly shapes our work, culture, and values. Nothing matters more to us than a kind, respectful, fulfilling…
Added 1 hour ago
UX Designer
Amazon
Vancouver, BC
…point. Amazon's Talent Solutions Product Design & Research team is looking for a UX Designer II who brings strong problem-solving skills, independent self-direction, and an aptitude for…
Added 1 hour ago
Software Development Engineer (Chip Product Security)
Advanced Micro Devices, Inc
Markham, ON
Full-time
As a key member of our Business Enterprise Applications team with focus within our IT Global Operations & Supply Chain team, you will use your expert software engineering skills to develop…
Added 1 hour ago
Union Store Associate
The Salvation Army in Canada
Saskatoon, SK
Full-time
Demonstrate ability to work independently and participate as an active and responsible team member in a cooperative team environment.

Fire & Flower Inc.

Retail Experience Lead

Burlington, ON, Canada

Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Sep 21, 2026

Apply About employer

Applications open in a new tab.

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

Apply About employer

More about this job

Responsibilities

The Retail Experience Lead is responsible for overseeing daily store operations, including opening and closing procedures and staff supervision. They also ensure high standards of customer service, product presentation, and compliance with company policies.

Requirements

Candidates must have at least 2 years of retail experience and a high school diploma or GED. A clear criminal record and provincial cannabis certification are also required for this role.

Skills

Retail sales
Cash management
Customer service
Team supervision
Conflict resolution
Inventory management
Data entry
Security alarm systems
Sales software
Communication
Time management
Objection handling
Training
Compliance
Product knowledge

Benefits

Wellness program
Mental health resources
Learning and development programs
Team member discount
Perkopolis
Goodlife fitness access

Visa sponsorship

Not detected in the job text

Keywords

Retail
Cannabis retail
Store operations
Cash management
Customer service
Staff supervision
Compliance
Product knowledge
Sales strategies
Conflict resolution
Alarm systems
Onboarding
Training
Inventory
Retail sales principles
Time management
Data entry
Objection handling
Provincial Cannabis Certification

Report this job