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Added 11 mins ago
LG
MECHANICAL DESIGNER
Laframboise Groupe
Long Sault, ON
- Full-time
At LGL, we prioritize collaboration, innovation, and professional development. Our team members are valued contributors, empowered to lead, improve, and excel. We offer competitive…
Added 11 mins ago
LG
SENIOR MECHANICAL ESTIMATOR
Laframboise Groupe
Long Sault, ON
- Full-time
At LGL, we prioritize collaboration, innovation, and professional development. Our team members are valued contributors, empowered to lead, improve, and excel. We offer competitive…
Added 12 mins ago
LC
Lead Data Analyst, Growth Marketing
Lightspeed Commerce, Inc.
Remote, Canada
- Full-time
- Remote
Lead the development of new reporting and dashboards to analyze our Marketing effectiveness and support our full funnel programs.
Added 12 mins ago
LC
Lead Data Analyst, Growth Marketing
Lightspeed Commerce, Inc.
Remote, Canada
- Full-time
- Remote
Lead the development of new reporting and dashboards to analyze our Marketing effectiveness and support our full funnel programs.
Added 12 mins ago
Lead Product Manager, Website & Digital Retail
AutoTrader.ca
Toronto, ON
We are looking for a Lead Product Manager to own the strategy, roadmap, and performance of this portfolio as we evolve it into a unified ecommerce experience. You will serve both vehicle…
Added 26 mins ago
S
Verification and Validation Specialist
SpaceBridge
Montreal, QC
- Full-time
Interact with the system, software, and hardware development teams, product owners, and other stakeholders to develop a strong understanding of the product and the testing objectives.
Added 26 mins ago
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Channel Manager
Varonis
Toronto, ON
- Full-time
Knowledge of software channel ecosystems in the territory.
Added 26 mins ago
C
Mulesoft Architect
Customertimes
Canada
- Full-time
Lead end-to-end integration delivery for enterprise clients - from requirements discovery and solution design through development, testing, and production deployment;
Added 56 mins ago
A
Lead Product Manager, Website & Digital Retail
AutoTrader.ca
Toronto, ON
- Full-time
We are looking for a Lead Product Manager to own the strategy, roadmap, and performance of this portfolio as we evolve it into a unified ecommerce experience. You will serve both vehicle…
Added 56 mins ago
CE
Program & Team Leader – Power Systems (HV/MV) Utility Engineering (with Renewable integration)
Colm Engineering Ltd
Vaughan, ON
- Full-time
Colm Engineering is seeking an experienced MV/HV & Substation Engineering Program & Team Leader to lead and scale our portfolio of medium-voltage (MV), high-voltage (HV), substation,…
Added 57 mins ago
S
BIM Manager
Stantec
Dartmouth, NS
- Full-time
You will serve as Business Center (BC) representative contributing to Buildings Digital Practice development and implementation of BIM best practices and process improvement. You will also…
Added 1 hour ago
G
Superintendent - Industrial (Mechanical, Building, Electrical)
Ganotec
Toronto, ON
- Full-time
…suppliers and engineers at the early stages of the project development phase to allow for a more cost-effective execution strategy for the project. Ganotec continues to position itself…
Added 1 hour ago
A
Senior / Staff Data Engineer (BI) – CEG Team
Agoda
Toronto, ON
- Full-time
…Group), you will help design, build, and maintain the data and software foundations that power how CEG Business users serves customers and agents across all contact channels. You will work…
Added 1 hour ago
SI
Quantum Algorithm Research Scientist
SuperQubit Inc.
Markham, ON
- Full-time
SuperQubit is building the algorithmic foundation for a new class of physics-informed quantum software, with applications across optimization, materials and molecular simulation, and…
Added 1 hour ago
NT
Head of Support
NASCENT Technology, LLC
Canada
- Full-time
You will lead a small, experienced team of escalation engineers and take on complex cases yourself when needed. The Support Manager will build and scale a high-performing support culture,…
Added 1 hour ago
MC
ServiceNow Developer
MatchBox Consulting Group
Calgary, AB
- Contract
Lead the design, development and implementation of ServiceNow solutions across ITSM, IRM/GRC and CSM.
Added 1 hour ago
MC
IT Business Applications Lead
MatchBox Consulting Group
Richmond, BC
- Full-time
MatchBox Consulting Group is currently seeking an IT Business Applications Lead for a permanent position with a client of ours located in Richmond, BC. This is a 5 day per week in office…
Added 1 hour ago
R
Back End Developer
RemitBee™
Mississauga, ON
- Full-time
Participate in or lead all parts of the software development lifecycle, including analysis, design, programming, testing, implementation, and support.
Added 1 hour ago
W
Data Engineer
Wiraa
Canada
- Full-time
Lead the development of high-performance, reliable, and maintainable data pipelines using Airflow and BigQuery, from architecture and design through deployment and ongoing maintenance
Added 1 hour ago
RH
Senior Graphic Designer
Robert Half
Toronto, ON
- $85,000 to $110,000 CAD / year
- Full-time
Lead assigned creative projects from initial concept through final execution, ensuring brand consistency, quality, and timely delivery.
Added 1 hour ago
I
Lead Consultant - Oracle Fusion HCM - OTL
Infosys
Toronto, ON
- Full-time
Infosys is seeking an Oracle Fusion HCM Time & Labor Techno Functional Lead to implement and support Fusion HCM OTL module for Canadian public sector clients. As an Oracle Fusion HCM OTL…
Added 1 hour ago
ES
Lead Content Strategist - Content Migration - Temp
EPAM Systems
Canada
- Full-time
Lead content migration strategy for a large-scale Sitecore XP to Sitecore AI transformation project. As a Lead Content Strategist specializing in content migration, you'll partner with…
Added 1 hour ago
I
Lead Consultant - Oracle Fusion HCM Cloud - Payroll
Infosys
Toronto, ON
- Full-time
Infosys is seeking an Oracle Fusion Payroll Techno Functional Lead to implement and support Fusion HCM Payroll module for Canadian clients. As an Oracle Fusion HCM Payroll Lead, candidate…
Added 1 hour ago
I
Lead Consultant - Oracle Fusion HCM - Payroll
Infosys
Toronto, ON
- Full-time
Infosys is seeking an Oracle Fusion Payroll Techno Functional Lead to implement and support Fusion HCM Payroll module for Canadian public sector clients. As an Oracle Fusion HCM Payroll…
Added 1 hour ago
J
Senior Full-Stack Product Engineer | Node.js, AI-Native (Boosters R&D)
Jobgether
Canada
- Full-time
…Full-Stack Product Engineer, you will take ownership of backend development, infrastructure, and high-impact product features from concept to launch. You will work in a lean, autonomous…

Fire & Flower Inc.

Retail Experience Lead - Almonte

Mississippi Mills, ON, Canada

Apply About employer

Applications open in a new tab.

Job details

Apply by: Oct 19, 2026
Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Oct 7, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.

#hp1017

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

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More about this job

Responsibilities

The Retail Experience Lead is responsible for overseeing daily store operations, including opening and closing procedures and staff supervision. They ensure high standards of customer service, product presentation, and compliance while acting as a knowledge resource for the team.

Requirements

Candidates must have at least 2 years of retail experience and a high school diploma or GED. A clear criminal record and provincial cannabis certification are required for this role.

Skills

Retail sales
Cash management
Staff supervision
Customer service
Conflict resolution
Inventory presentation
Compliance
Team leadership
Communication
Time management
Troubleshooting
Sales strategies
Data entry
Alarm system operation
Training and onboarding

Benefits

Wellness program
Mental health resources
Learning and development programs
Team member discount
Perkopolis
Goodlife fitness discount

Visa sponsorship

Not detected in the job text

Keywords

Retail
Cannabis
Sales
Operations
Cash Management
Compliance
Customer Service
Staff Supervision
Training
Conflict Resolution
Inventory
Alarm Systems
Data Entry
Leadership
Retail Management
Product Knowledge
Sales Strategies
Onboarding
Time Management
Organizational Skills

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