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Added 5 mins ago
AG
Data Analytics Lead
Adelphi Group
Calgary, AB
- Full-time
…least two of the following areas: tracking and measurement, implementation, reporting, data visualization, testing and evaluation, data integration, or statistical modeling. You have…
Added 5 mins ago
AG
Sr. Associate, Digital Activation
Adelphi Group
Toronto, ON
- Full-time
Manage & maintain a direct relationship with key digital partners, DSP/SSP/DMP/technology providers – stay up to date on current offerings & work closely with partners to ensure pacing &…
Added 5 mins ago
NC
Financial Analyst - Financial Reporting Systems
NAV CANADA
Ottawa, ON
- Full-time
Plan, organize and participate in the continuous design, development, implementation and / or life-cycle support of NAV CANADA for specific financial systems
Added 30 mins ago
M
Product Manager
Morningstar
Toronto, ON
- Full-time
We are seeking a Product Manager with strong business analysis and data analysis skills to lead the development and ongoing enhancement of managed investment calculation capabilities.
Added 30 mins ago
UM
Senior Manager, Test Engineering
Ultra Maritime
Dartmouth, NS
- Full-time
Step into a world where cutting-edge technology meets unparalleled expertise. Ultra Maritime pioneers delivering multi-mission solutions that protect and empower the naval forces worldwide.…
Added 30 mins ago
UM
Senior Software Tester
Ultra Maritime
Dartmouth, NS
- Full-time
Step into a world where cutting-edge technology meets unparalleled expertise. Ultra Maritime pioneers delivering multi-mission solutions that protect and empower the naval forces worldwide.…
Added 45 mins ago
SJ
Energy & BAS Lead
St. Joseph's Healthcare Hamilton
Stoney Creek, NB · Hamilton, ON · Charlton Campus
- Full-time
…management. This will include the identification, reporting, and implementation of energy-saving opportunities for all three facilities. The EBM will work with larger commercial,…
Added 46 mins ago
SJ
Energy & BAS Lead
St. Joseph's Healthcare Hamilton
Hamilton, ON · Charlton Campus
- Full-time
The Energy/BAS Manager (EBM) will perform energy assessments for St. Joseph's Healthcare Hamilton (Charlton Ave. King St. and W5th St.) premises and build business cases for energy…
Added 46 mins ago
TB
IT Internal Controls Auditor
Tilray Brands, Inc.
Toronto, ON
- $60,000 to $75,000 CAD / year
- Full-time
Reporting to the Manager, Internal Audit, the IT Internal Controls Auditor is responsible for supporting the execution of IT audit engagements in alignment with departmental standards and…
Added 46 mins ago
TB
Senior IT Internal Controls Auditor
Tilray Brands, Inc.
Toronto, ON
- $80,000 to $90,000 CAD / year
- Full-time
Reporting to the Manager, Internal Audit, the Senior IT Internal Controls Auditor is responsible for supporting the planning and execution of IT audit engagements in alignment with…
Added 1 hour ago
OC
Senior Analyst, SAP Ariba
Optis Consulting
Vancouver, BC
- Full-time
by the project manager (developing the client action plan, coordinating the
Added 1 hour ago
CC
Manager, Communications
Canadian Cancer Society
Halifax, NS
- Full-time
As a member of the Communications team at the Canadian Cancer Society (CCS), the Mission Communications Manager is primarily responsible for developing communications strategies, plans and…
Added 1 hour ago
UO
Clinical Teaching Technician, Registered Veterinary Technician, Faculty of Veterinary Medicine
University of Calgary
Calgary, AB
- Full-time
The Clinical Teaching Technician reports to the Manager, Clinical Teaching Technicians (CTT). The Clinical Teaching Technician will also receive direction from the Course Coordinators and…
Added 1 hour ago
VS
Solutions Architect - Professional Services
Vena Solutions
Remote, Canada
- $106,250 to $143,750 CAD / year
- Full-time
- Remote
Lead the architectural design of Vena implementation projects, ensuring best practices are applied and solutions will be adopted by customers.
Added 1 hour ago
SD
Senior Product Manager
Shoppers Drug Mart
Mississauga, ON
- Full-time
As the Senior Product Manager, you are a creative problem-solver with a passion for improving the health of Canadians and delivering exceptional customer-facing applications. You will work…
Added 1 hour ago
S
restaurant assistant manager
Stacked
Goderich, ON
- Full-time
Participate in marketing plans and implementation
Added 1 hour ago
PH
Change Management Specialist, BC Health Workday
Provincial Health Services Authority
BC · British Columbia, Canada
- Full-time
The Change Management Specialist reports to the Manager, Business Readiness and Change and supports the successful implementation of the BC Health Workday program by driving organizational…
Added 1 hour ago
BH
Manager, Intergovernmental Relations
BC Housing
Burnaby, BC
- Full-time
Reporting to the Chief Strategic Advisor, Intergovernmental Relations, the Manager, Government Affairs is responsible for developing and implementing a comprehensive government relations…
Added 1 hour ago
MT
Senior Infrastructure Engineer (Linux & Cloud Automation)
Manx Telecom Enterprise
Permanent North American Gaeltacht, ON
- Full-time
You will own the end-to-end patching lifecycle for Linux server estates using Ansible, and manage Azure Update Manager policies for Linux VMs across Azure. You will manage and remediate…
Added 2 hours ago
SM
RQ10989 – Business Architect – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
The role will support the modernization of FRI IMS, including the implementation of centralized data storage using Databricks and Azure Storage, public-facing data exchange capabilities,…
Added 2 hours ago
C
Product Marketing Manager
Clio
Calgary, AB · Vancouver, BC · Toronto, ON
- Full-time
Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely.
Added 2 hours ago
AR
restaurant manager
A&W Restaurant
Sicamous, BC
- From $57,595.2 CAD / year
- Full-time
- On-site
Participate in marketing plans and implementation
Added 2 hours ago
C
Manager Operating Practices
CPKC
Calgary, AB
- Full-time
The Manager Operating Practices plays a key leadership role in shaping safe and efficient railway operations across CPKC's Canadian network. This position leads the development of operating…
Added 2 hours ago
OC
Regional Manager - G.E. Booth Water Resources Recovery Facility
Ontario Clean Water Agency
Mississauga, ON · OCWA - GE Booth WWT
- Full-time
Lead the development and management of key projects in areas such as major capital works and implementation of new technologies to increase capacity, conserve energy and find operational…
Added 2 hours ago
C
Environmental Health and Safety Manager (EHS Manager)
Celgard
Port Colborne, ON · ABSCA – Port Colborne Plant
- Full-time
Asahi Kasei Battery Separator Canada Corporation (AKBSCA) is seeking an Environmental Health and Safety Manager to be a part of a new greenfield start-up based in Port Colborne, Ontario.…

Fire & Flower Inc.

Retail Experience Lead - Almonte

Mississippi Mills, ON, Canada

Apply About employer

Applications open in a new tab.

Job details

Apply by: Oct 19, 2026
Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Oct 7, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.

#hp1017

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

Apply About employer

More about this job

Responsibilities

The Retail Experience Lead is responsible for overseeing daily store operations, including opening and closing procedures and staff supervision. They ensure high standards of customer service, product presentation, and compliance while acting as a knowledge resource for the team.

Requirements

Candidates must have at least 2 years of retail experience and a high school diploma or GED. A clear criminal record and provincial cannabis certification are required for this role.

Skills

Retail sales
Cash management
Staff supervision
Customer service
Conflict resolution
Inventory presentation
Compliance
Team leadership
Communication
Time management
Troubleshooting
Sales strategies
Data entry
Alarm system operation
Training and onboarding

Benefits

Wellness program
Mental health resources
Learning and development programs
Team member discount
Perkopolis
Goodlife fitness discount

Visa sponsorship

Not detected in the job text

Keywords

Retail
Cannabis
Sales
Operations
Cash Management
Compliance
Customer Service
Staff Supervision
Training
Conflict Resolution
Inventory
Alarm Systems
Data Entry
Leadership
Retail Management
Product Knowledge
Sales Strategies
Onboarding
Time Management
Organizational Skills

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