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SC
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Manager, Employment Tax & Global Mobility Payroll
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Technical Program Manager | Responsable du programme technique
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Fire & Flower Inc.

Retail Experience Lead & Delivery Driver

Ingersoll, ON, Canada

Apply on jobs.dayforcehcm.com About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Oct 7, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead & Delivery Associate plays a dual role in delivering a consistent and elevated guest experience across both the retail floor and scheduled deliveries. This position is responsible for engaging guests with knowledgeable, professional service in-store while also ensuring orders are delivered safely, accurately, and in a timely manner. Acting as a brand ambassador at every touchpoint, this role supports sales growth, product education, and promotional initiatives, while also contributing to overall store operations including merchandising, cleanliness standards, receiving, and inventory support.

What Makes Someone Successful in This Role?

You’re interested in learning and growing within the cannabis retail space

You’re adaptable and enjoy a mix of in-store and on-the-road work

You show up consistently and take ownership of your responsibilities

You care about delivering a great guest experience, wherever that happens

Competencies and Requirements

Valid Driver’s License - Full 'G' (ON) or Class 5 (BC, AB, SK, MB, YT)

Clean Driver’s Abstract and Clear Criminal Background Check

Personal insured vehicle with valid insurance coverage permitting delivery (business use). Proof of insurance is required during onboarding.

Smartphone with data plan (and comfort using apps/technology)

Strong guest service mindset with excellent communication skills

Reliable, self-motivated, and team-oriented with a positive attitude

Strong attention to detail, organization, and basic math skills

High level of integrity and ability to work independently and as part of a team

Essential Duties and Responsibilities

Deliver exceptional guest service by greeting guests, providing product guidance, and building strong relationships

Support sales through recommendations, promotions, and a strong understanding of products and accessories

Maintain high product knowledge to ensure accurate, compliant guest education

Assist with merchandising, store setup, and maintaining a clean, organized retail environment

Process transactions accurately while following all inventory and operational procedures

Work closely with store leadership and team members to support overall store success and guest experience

Safely complete deliveries, including order handling, loading, transportation, and on-time delivery to guests

Follow assigned routes, schedules, and all delivery procedures in accordance with training and regulatory requirements

Communicate clearly with guests and dispatch, escalating issues or concerns as needed

Maintain professionalism, a safe driving record, and full compliance with company and regulatory standards

Open and Close retail store, including activating and deactivating alarms.

Assist with team member onboarding, training, and continuous education.

Build team commitment to high standards of service, exceeding Customer expectations and leading by example.

Ensure all customer complaints are addressed and handled professionally.

Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.

Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.

Where necessary, identify and suggest technology solutions to meet evolving customer needs.

Escalate team member issues to direct manager.

Act as a steward of education and compliance.

Why you’ll love working here

Earn and retain 100% of tips during delivery shifts as part of delivering exceptional guest experiences

Opportunity to work with a best-in-class team

Internal advancement opportunities

Wellness program including access to mental health resources

Access to internal learning & development programs

Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training and Experience

Provincial Cannabis Certification

3-year Drivers Abstract

Criminal Record Check

6 Months minimum delivery or logistics experience

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

Apply on jobs.dayforcehcm.com About employer

More about this job

Responsibilities

The Retail Experience Lead & Delivery Associate manages in-store guest service, product education, and store operations while also performing safe and timely product deliveries. This role acts as a brand ambassador to drive sales and ensure high standards of cleanliness and inventory accuracy.

Requirements

Candidates must possess a valid driver's license, a clean driver's abstract, and a clear criminal background check. Additionally, applicants need a personal insured vehicle for deliveries and at least 6 months of experience in delivery or logistics.

Skills

Guest service
Product education
Delivery operations
Inventory management
Merchandising
Communication
Math skills
Time management
Problem solving
Teamwork
Attention to detail
Compliance
Sales support
Smartphone proficiency

Benefits

Tips
Mental health resources
Learning and development programs
Team member discount
Perkopolis
Goodlife fitness access

Visa sponsorship

Not detected in the job text

Keywords

Cannabis retail
Delivery driver
Retail operations
Customer service
Inventory support
Product knowledge
Merchandising
Logistics
Driver's abstract
Compliance
Sales growth
Brand ambassador
Point of sale
Team leadership
Onboarding
Safety standards

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