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Fire & Flower Inc.

Retail Experience Lead & Delivery Driver

Selkirk, MB, Canada

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Job details

Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Oct 20, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead & Delivery Driver is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead & Delivery Driver plays a key role in creating an exceptional guest experience across both in-store and delivery channels. This position leads by example on the sales floor, supports daily store operations, coaches team members, and helps ensure operational excellence while also safely and efficiently completing scheduled deliveries.

As a trusted leader within the store, the Retail Experience Lead & Delivery Driver acts as a brand ambassador at every guest touchpoint, supports sales growth through product knowledge and guest engagement, and helps maintain a high-performing, compliant, and guest-focused retail environment.

What Makes Someone Successful in This Role?

You’re interested in learning and growing within the cannabis retail space
You’re adaptable and enjoy a mix of in-store and on-the-road work
You show up consistently and take ownership of your responsibilities
You care about delivering a great guest experience, wherever that happens

Competencies and Requirements
• Valid Driver’s License - Full 'G' (ON) or Class 5 (BC, AB, SK, MB, YT)
• Clean Driver’s Abstract and Clear Criminal Background Check
• Personal insured vehicle with valid insurance coverage permitting delivery (business use). Proof of insurance is required during onboarding.
• Smartphone with data plan (and comfort using apps/technology)
• Strong guest service mindset with excellent communication skills
• Reliable, self-motivated, and team-oriented with a positive attitude
• Strong attention to detail, organization, and basic math skills
• High level of integrity and ability to work independently and as part of a team

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
6 Months minimum delivery or logistics experience
3-year Driver's Abstract
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.

#HP1017

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

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More about this job

Responsibilities

The Retail Experience Lead & Delivery Driver oversees daily store operations, supervises staff, and ensures an exceptional guest experience. Additionally, the role involves safely completing scheduled product deliveries and maintaining high standards of compliance and service.

Requirements

Candidates must possess a valid driver's license, a clean driver's abstract, and a clear criminal background check. A minimum of 2 years of retail experience and 6 months of delivery or logistics experience are required.

Skills

Retail operations
Delivery logistics
Customer service
Team leadership
Product knowledge
Inventory management
Communication
Attention to detail
Problem solving
Time management
Compliance
Sales growth
Staff training
Conflict resolution
Basic math

Benefits

Internal advancement opportunities
Wellness program
Mental health resources
Internal learning and development programs
Team member discount
Perkopolis
Goodlife fitness discount

Visa sponsorship

Not detected in the job text

Keywords

Cannabis retail
Retail operations
Delivery driver
Logistics
Customer engagement
Team supervision
Brand ambassador
Compliance
Inventory control
Sales strategies
Onboarding
Staff training
Product knowledge
Driver's license
Criminal background check
Smartphone
Retail management
Guest experience
Store opening
Store closing

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