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Added 17 mins ago
UO
Research Profile Officer
University of Victoria
Victoria, BC
- Full-time
Reporting to the Manager, Research Profile, the Research Profile Officer (RPO) is responsible for planning and developing strategic communications initiatives to proactively convey UVic’s…
Added 17 mins ago
AP
Account Manager, Fulfillment and Logistics
AMZ Prep®
Mississauga, ON
- Full-time
…promises and their customer experience. We are hiring an Account Manager to own a portfolio of those brands after launch: their retention, their satisfaction and their…
Added 1 hour ago
H
Developer
HRVST
Remote, Canada
- $65,000 to $80,000 CAD / year
- Full-time
- Remote
The Developer works hand in hand with their pod’s Designer and Account Manager to translate design into scalable, high-quality technical solutions, while collaborating with the wider…
Added 1 hour ago
FH
Analyst, Business Systems
Fraser Health
Surrey, BC
- Full-time
Are you passionate about healthcare technology, quality assurance, automation, and process improvement? Fraser Health is seeking a talented Business Systems Analyst to support the MEDITECH…
Added 1 hour ago
K
Project Manager, Audit Quality
KPMG
Oakville, ON · Toronto, ON · Vaughan, ON · ON
- Full-time
The Audit Quality function, department of professional practice is looking for a Project Manager, Audit Quality to provide administrative, operational, and project coordination. The team…
Added 1 hour ago
K
Manager - Copilot and AI Productivity
KPMG
Montreal, QC
- Full-time
We are looking for a Manager, Copilot and AI Productivity to contribute to the growth of our AI practice in Quebec. This individual will play a key role in developing service offerings,…
Added 2 hours ago
R
Manager, Business Development - Canada
ReVisionz
Calgary, AB
- Full-time
The Manager, Business Development generates new business for ReVisionz with owner-operators across North America, opening new accounts and winning new work with existing clients across the…
Added 2 hours ago
B
Operational Technology Cybersecurity Lead
BGIS
Toronto, ON
- Full-time
…drive innovation for our clients’ businesses. Globally, we manager over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East,…
Added 4 hours ago
PS
Senior IBM Maximo Consultant
PlanIT Search
Toronto, ON · Greater Toronto Area, Canada
- $110 to $115 CAD / hour
- Contract
I’m looking for an IBM Maximo Consultant with deep, hands-on configuration and implementation experience for a major enterprise implementation in Toronto.
Added 4 hours ago
E
Principal Software Engineer
EngRadar
Kitamaat 2, BC
- Full-time
Remote Remote CanadaUS - Boston, MAUS - Houston, TX Posted today commercial operationssales technology
Added 5 hours ago
T
TikTok Commerce - Strategy and Analytics Manager
TikTok
Toronto, ON
- Full-time
- Candidates who have 5+ years of experience in strategy, business analysis, or strategic finance at leading technology companies or consulting firms.
Added 5 hours ago
CS
T26-268 Temporary, Full-Time, Resource Teacher
Chilliwack School District No. 33
Chilliwack, BC
- Full-time
knowledge of and demonstrated experience in the development, implementation and evaluation of CBIEPs in consultation with the classroom teacher(s), parent(s), student and district personnel.
Added 9 hours ago
SM
RQ00827 – Specialized IT Consultant – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
…extensive hands-on experience in Maximo configuration, functional implementation, work management, asset and location management, data migration, and enterprise system integration. The…
Added 9 hours ago
SM
RQ00824 – Security Architect – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
…coordination, security program maturity, and hands-on Zero Trust implementation. The ideal candidate will have strong expertise in Identity and Access Management (IAM), network security,…
Added 9 hours ago
SM
RQ00816 – Security Specialist – Intermediate
S M Software Solutions Inc
Toronto, ON
- Full-time
Work Arrangement: Hybrid – Up to 3 Days Onsite, Subject to Hiring Manager’s Discretion
Added 9 hours ago
TH
Restaurant manager
Tim Hortons Québec
Shelburne, ON
- Full-time
Participate in marketing plans and implementation
Added 9 hours ago
TH
Restaurant manager
Tim Hortons Québec
Dundalk, ON
- Full-time
Participate in marketing plans and implementation
Added 12 hours ago
Technical Publications Manager
Tigercat | MacDonald Steel
Brantford, ON
We are seeking a Technical Publications Manager to lead and evolve our technical documentation function. This role combines technical understanding, strategic planning, process improvement,…
Added 12 hours ago
AL
Laboratory Quality Assurance Specialist - St. John's
AGAT Laboratories
St. John's, NL
- Full-time
Lead proper implementation and oversight of the Quality Management System (QMS) by:
Added 12 hours ago
R
Content Strategist
Ratehub
Remote, Canada
- Full-time
- Remote
…we’re pretty great at it, too. Via our digital application technology and our award-winning in-house brokerages, we help over 2M Canadians per month make a positive impact on their…
Added 14 hours ago
T
PLM Project Manager – 3DEXPERIENCE
Techso
Montreal, QC
- Full-time
Would you like to lead a strategic 3DEXPERIENCE implementation project in an international aerospace environment and play a central role between business needs, technical teams, and key…
Added 15 hours ago
N
Senior Product Manager
nesto
Montreal, QC
- Full-time
…end-to-end mortgage experience powered by best-in-class AI technology. Fast, simple, and fully digital, nesto has been recognized as CLA Lender of the Year for three consecutive years.…
Added 15 hours ago
NB
Chief Functionnal Analyst MCP Client Domain
National Bank of Canada
Montreal, QC
- Full-time
You are part of a squad dedicated to the implementation and integration of new business capabilities from the client domain into our assets.
Added 15 hours ago
A
Oracle Integration Cloud (OIC) Tech Arch – Environment Manager
Accenture
Mississauga, ON · Montreal, QC
- Full-time
The Advanced Technology Centers (ATCs) are the engine for reinvention in our clients’ transformation journey. Powered by more than 255,000 people across 24 countries, ATCs provide our…
Added 16 hours ago
IE
Manager, Supply Chain & Innovation
IMAX Enhanced | Streaming & Consumer Technology
Mississauga, ON
- Full-time
The Manager will assess existing processes and ways of working, identify opportunities to simplify and standardize operations and lead the development and implementation of improved…

Fire & Flower Inc.

Retail Experience Lead - Jane St (Sheridan Mall)

Toronto, ON, Canada

Apply About employer

Applications open in a new tab.

Job details

Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Oct 21, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

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More about this job

Responsibilities

The Retail Experience Lead is responsible for overseeing daily store operations, including opening and closing procedures and staff supervision. They also ensure high levels of customer service, maintain store standards, and act as a knowledge resource for the team.

Requirements

Candidates must have at least 2 years of retail experience and a high school diploma or GED. A clear criminal record and provincial cannabis certification are also required for this role.

Skills

Retail sales
Customer service
Cash management
Staff supervision
Conflict resolution
Team leadership
Inventory management
Communication skills
Time management
Organizational skills
Troubleshooting
Sales software
Data entry
Compliance
Product knowledge
Objection handling

Benefits

Internal advancement opportunities
Wellness program
Mental health resources
Learning and development programs
Team member discount
Perkopolis
Goodlife

Visa sponsorship

Not detected in the job text

Keywords

Retail
Cannabis retail
Store operations
Cash management
Staff supervision
Customer service
Compliance
Sales strategies
Conflict resolution
Inventory
Alarm systems
Onboarding
Training
Product knowledge
Retail sales principles
Data entry
Time management
Organizational skills
Team leadership
Provincial Cannabis Certification

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