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Added just now
LC
Part-Time Sales Associate
Laura Canada
Saint-Bruno, QC · St-Bruno, QC
- Part-time
The Laura Canada Sales Associate provides exemplary customer service to every client, has strong fashion awareness, is knowledgeable about our product and develops long-term relationships…
Added just now
Store Manager
Fossil Group
Richmond, BC
Passion for upholding an exceptional internal and external customer experience
Added just now
DC
Full Time Truck Driver Class 5
Diabetes Canada / National Diabetes Trust
Dartmouth, NS
- Full-time
The National Diabetes Trust is Canada’s largest charitable clothing and small household good collection service. With more than 5,000 donations bins and an active home pick-up service in…
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Truck Driver with Class 5 Licence
Diabetes Canada / National Diabetes Trust
Dartmouth, NS
The National Diabetes Trust is Canada’s largest charitable clothing and small household good collection service. With more than 5,000 donations bins and an active home pick-up service in…
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Security Projects and Operations Engineer (Toronto, ON – Hybrid)
LifeLabs
Toronto, ON
- $81,431 to $103,825 CAD / year
…commitment to our core values of caring, agility, teamwork, and a customer-centered approach. As part of this commitment, LifeLabs prioritizes the ongoing development of our diversity,…
Added just now
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Senior Security Operations Centre Analyst (Toronto, ON – Hybrid)
LifeLabs
Toronto, ON
- $81,431 to $103,825 CAD / year
…commitment to our core values of caring, agility, teamwork, and a customer-centered approach. As part of this commitment, LifeLabs prioritizes the ongoing development of our diversity,…
Added just now
Pharmacy Manager
Neighbourly Pharmacy
Smithers, BC
Neighbourly Pharmacy is looking for a Pharmacy Manager to join our team at Pharmasave in Smithers, BC.
Added just now
Crossing Guard
Town of Orangeville Human Resources
Orangeville, ON
Excellent observation, communication, and customer service skills.
Added just now
Dartmouth- Utility Person & Fabricator
Human Resources
Dartmouth, NS
…Company we have over 65 years’ experience of providing quality service to all our customers. We have been successful in achieving this goal by providing a family and employee centric…
Added just now
Sales Manager
Reliance Home Comfort
Sault Ste. Marie, ON
By joining Reliance as a Sales Manager, you’ll become an important team member and will be provided with the tools you need to succeed. We have ambitious growth plans and are looking for…
Added just now
QH
Keyholder
QE Home
Penticton 1, BC
- Part-time
…and ensuring smooth daily operations. Your passion for guest service, home décor, and team leadership will help drive store success and create memorable shopping experiences every…
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Customer Success Representative
Jetson Home
North Vancouver, BC
Handle requotes as needed, collaborating with field service manager and sales.
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ST
Program Assistant
Skilled Trades Ontario / Métiers spécialisés Ontario
Mississauga, ON
- $25.83 to $31.79 CAD / hour
- Full-time
Prepares reports and recommendations regarding, issues and proposals to the manager and prepares briefing notes and information reports on ATS and CS issues in response to inquiries from…
Added just now
CL
Senior Manager - Reefer Fleet Reliability & Technical Support
Charger Logistics Inc.
Brampton, ON
- Full-time
Work closely with operations, dispatch, account management, customer service and senior leadership.
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ET
Bilingual Customer Development & Relationship Specialist
eTracks Tire Management Systems
Oakville, ON
- $64,000 to $70,000 CAD / year
- Full-time
eTracks Tire Management Systems is currently recruiting for the position of Customer Development & Relationship Specialist (Bilingual). This is a newly created position.
Added just now
AI
Nuclear Services Tech
ATS Industrial Automation
Cambridge, ON
- Full-time
Works with the ATS design and assembly team, project manager, and the customer to develop, test, and implement system solutions, including prototype equipment, that meet the customer's…
Added just now
BS
Production Scheduler/Coordinator
BVGlazing Systems
Concord, ON
- $55,000 to $65,000 CAD / year
- Full-time
…railing production environment. Reporting to the Production Manager, the Production Scheduler / Coordinator will work closely with Production, Purchasing, Project Management, and Sales…
Added just now
GE
Chemical Operator (Overnight)
GFL Environmental Inc.
Ottawa, ON
- Full-time
Ensure superior customer service is provided.
Added just now
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Produce Manager
Sobeys
Ayr, ON
- Full-time
The Produce Manager is responsible for coaching, motivating, and developing department staff to foster customer loyalty, fulfil customer needs and actively contribute to an environment of…
Added just now
FB
Assistant Deli/Cheese Manager
Farm Boy Inc.
Toronto, ON
- $21.5 CAD / hour
- Full-time
You’ll work alongside the Department Manager to help deliver standout service and operational excellence that reflect Farm Boy’s commitment to the best fresh shopping experience. Through…
Added just now
LV
ASSISTANT MANAGER-EN
La Vie En Rose
Tsawwassen, BC
- Full-time
With the support of your manager, you will be responsible for making sure the store runs smoothly and that your team provides the best possible customer service. When you’re working as…
Added just now
CL
Store Manager
CHANGE Lingerie Canada
Toronto, ON
- Full-time
Through personalized bra fittings, attentive service, and an extensive size range, we help clients find lingerie that fits their bodies, needs, and personal style. As Store Manager, you…
Added just now
FB
Assistant Grocery Manager
Farm Boy Inc.
Richmond Hill, ON
- Full-time
You’ll work alongside the Department Manager to help deliver standout service and operational excellence that reflect Farm Boy’s commitment to the best fresh shopping experience. Through…
Added just now
MH
Guest Services Associate
MasterBUILT Hotels Ltd.
Ladysmith, BC
- Full-time
1-2 years of experience in a customer service-oriented role
Added just now
Store Supervisor, FT
Under Armour
St. John's, NL
…operations, and driving results. You'll back up the Assistant Store Manager, uphold merchandise standards, and help create a high-performance culture where everyone…

Fire & Flower Inc.

Retail Sales Associate

Kawartha Lakes, ON, Canada

Apply About employer

Applications open in a new tab.

Job details

Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Nov 2, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

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More about this job

Responsibilities

The Retail Experience Lead is responsible for overseeing daily store operations, including opening and closing procedures and staff supervision. They must ensure high standards of customer service, maintain store presentation, and act as a compliance steward.

Requirements

Candidates must have at least 2 years of retail experience and a high school diploma or GED. A clear criminal record and provincial cannabis certification are required for this role.

Skills

Retail sales
Cash management
Staff supervision
Customer service
Conflict resolution
Inventory presentation
Compliance
Product knowledge
Team leadership
Time management
Communication
Troubleshooting
Sales strategies
Data entry
Alarm system operation

Benefits

Mental health resources
Learning and development programs
Team member discount
Perkopolis
Goodlife fitness access

Visa sponsorship

Not detected in the job text

Keywords

Retail
Cannabis retail
Sales
Cash management
Compliance
Customer service
Staff supervision
Inventory management
Alarm systems
Conflict resolution
Onboarding
Training
Sales strategies
Data entry
Product knowledge
Retail operations

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