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Added 12 mins ago
WC
(CAN) Team Leader, Transportation (Contract - 14 Months Maternity Coverage) Mon-Fri 1:00am to 9:30am
Walmart Canada
Surrey, BC
- Full-time
Ability to analyze data pertaining to inbound/outbound flow and make appropriate recommendations to drive efficiencies and improve store service.
Added 12 mins ago
PH
SWAN or IIWCC Wound Care Nurse
ParaMed Home Health Care
Toronto, ON · North York, ON
- Full-time
…evidenced based advanced wound, ostomy and continence assessment, management and care to all patient groups either through a consultative process or by direct…
Added 12 mins ago
SA
International Admissions Officer
Southern Alberta Institute of Technology (SAIT)
Calgary, AB · Greater Calgary Metropolitan Area
- Temporary
Monitor admissions data and assist with reporting activities to support enrolment management objectives.
Added 12 mins ago
GC
Field Operations Associate II
Grainger Canada
Oshawa, ON
- Full-time
Perform data collection (related to inventory information) at customer sites. Ensure accurate information is collected to help direct the KeepStock implementation process.
Added 12 mins ago
PC
Capital Markets Transactions - Senior Associate
PwC Canada
Calgary, AB
- Full-time
…and you’ll have significant interaction with senior company management, teams, bankers, lawyers and other advisers. Within CMAAS, the Prospectus Centre of Excellence team supports the…
Added 12 mins ago
PC
Resourcing and Deployment Senior Associate, Assurance (Bilingual FR/EN)
PwC Canada
Montreal, QC
- Full-time
As a Resourcing and Deployment Senior Associate, unlock your potential and embrace the chance to drive meaningful outcomes that’ll elevate your career. Your role will include, but isn’t…
Added 12 mins ago
PC
Capital Markets Transactions - Senior Associate
PwC Canada
Vancouver, BC
- Full-time
…and you’ll have significant interaction with senior company management, teams, bankers, lawyers and other advisers. Within CMAAS, the Prospectus Centre of Excellence team supports the…
Added 12 mins ago
T
CRM Business Analyst - TD Asset Management
TD
Toronto, ON
- Full-time
Produce consolidated and aggregated Excel files to support mass updates and data management activities.
Added 12 mins ago
V
Assembly Technician
VitalBio
Oakville, ON
- Contract
…develop fixtures as well as record assembly, inspection and test data of batches built. Duties include, but are not limited to, setup and build of electro-mechanical assemblies and…
Added 26 mins ago
BP
Overnight Warehouse Associate
Bass Pro Shops
Edmonton, AB
- Part-time
Supports inventory management in partnership with the Inventory Control team by completing on demand counts, empty peg scanning, display integrities, etc.
Added 26 mins ago
SD
Pharmacy Assistant, Hourly Full Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Kingston, ON
- Full-time
Data entry for new prescriptions, and managing refill request processing
Added 26 mins ago
SD
Pharmacy Assistant, Hourly Part Time Day Greenlight Requisition
Shoppers Drug Mart
Chatham-Kent, ON
- Part-time
Data entry for new prescriptions, and managing refill request processing
Added 26 mins ago
SD
Pharmacy Assistant, Hourly Part Time Day
Shoppers Drug Mart
Windsor, ON
- Part-time
Data entry for new prescriptions, and managing refill request processing
Added 26 mins ago
SD
Cashier, Hourly Part Time Flexible Shifts
Shoppers Drug Mart
Toronto, ON
- Part-time
Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied…
Added 26 mins ago
SD
Marchandiseur(seuse), rémunéré(e) à l’heure – PHX temps partiel Quarts de travail flexibles Embauche feu vert
Shoppers Drug Mart
Longueuil, QC
- Part-time
Associate Owners in the Pharmaprix network recognize Canada's diversity as an opportunity to better serve their communities, and strive to reflect the nation’s evolving diversity in the…
Added 41 mins ago
FS
Lead Infrastructure Architect
Financial Services Regulatory Authority of Ontario (FSRA)
Toronto, ON
- Full-time
Strengthens FSRA’s security posture through effective identity management, access control, encryption, and data protection.
Added 42 mins ago
FR
Weekend Security Concierge
FirstService Residential Canada
Toronto, ON · North York, ON
- Full-time
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may…
Added 42 mins ago
SD
Spécialiste du soutien aux patients /Patient Support Specialist
Shoppers Drug Mart Specialty Health Network
Montreal, QC · Saint-Laurent, QC
- Full-time
Document all reimbursement interactions accurately and completely in the case management system
Added 42 mins ago
BC
Audit and Tech Records Coordinator
British Columbia Institute of Technology
Richmond, BC
- Full-time
…Audit and Tech Records Coordinator. This position assists the Associate Dean, Department Heads and ”Person Responsible for Training” (PRT) in audit planning, corrective action plans,…
Added 42 mins ago
BC
Project Associate (Permanent)
Babcock Canada Inc.
Victoria, BC
- Full-time
Underpinned by a deep understanding of technology integration, asset management, and specialist training, Babcock International works with customers around the world to improve the…
Added 42 mins ago
FR
Live-Out Building Superintendent
FirstService Residential Canada
Toronto, ON · Scarborough, ON
- Full-time
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may…
Added 42 mins ago
GS
Sr Research Associate, Analytical Ops
Gilead Sciences
AB · CA - AB - Edmonton
- Full-time
We are seeking a Sr Research Associate in Analytical Development to develop and champion innovative analytical methods and technologies supporting the characterization and process…
Added 42 mins ago
Validation Specialist (freezer)
GRIFOLS, S.A.
Toronto, ON · ON-Toronto, AB
Tracks and monitors process/system failures/events. Provides feedback to Donor Center management regarding requirements, results from data collected, and validation processes.
Added 42 mins ago
PE
Parts Associate
Premier Equipment
Elmira, ON
- $20 to $24 CAD / hour
- Full-time
…assist with receiving, stocking, picking, packing, and inventory management to ensure customers and internal teams have timely access to the parts and products they need. Your efforts will…
Added 57 mins ago
TH
Loss Prevention Specialist Full Time
The Home Depot
Canada
- Full-time
Monitor and identify associate behaviors and or operational issues through exception-based reporting and CCTV that may cause shrink or other profit erosion Responsible to execute AP…

Fire & Flower Inc.

Retail Sales Associate

Kawartha Lakes, ON, Canada

Apply About employer

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Job details

Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Nov 2, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

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More about this job

Responsibilities

The Retail Experience Lead is responsible for overseeing daily store operations, including opening and closing procedures and staff supervision. They must ensure high standards of customer service, maintain store presentation, and act as a compliance steward.

Requirements

Candidates must have at least 2 years of retail experience and a high school diploma or GED. A clear criminal record and provincial cannabis certification are required for this role.

Skills

Retail sales
Cash management
Staff supervision
Customer service
Conflict resolution
Inventory presentation
Compliance
Product knowledge
Team leadership
Time management
Communication
Troubleshooting
Sales strategies
Data entry
Alarm system operation

Benefits

Mental health resources
Learning and development programs
Team member discount
Perkopolis
Goodlife fitness access

Visa sponsorship

Not detected in the job text

Keywords

Retail
Cannabis retail
Sales
Cash management
Compliance
Customer service
Staff supervision
Inventory management
Alarm systems
Conflict resolution
Onboarding
Training
Sales strategies
Data entry
Product knowledge
Retail operations

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