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Added 58 mins ago
T
Software Engineer II
TD
Toronto, ON
- Full-time
Document and verify system components, applications, system infrastructure, security, integration, operability and engineering related architecture designs associated with a program or…
Added 58 mins ago
M
System Support Logistics Technician
Medavie
Dartmouth, NS · NS Fleet Dartmouth
- Full-time
Reporting to the Manager of Logistics & Materials Management the System Support Technician Logistics (SSTL) is a key part of a team that provide all EHS system logistical support…
Added 1 hour ago
C
Security Systems Technical Lead
Convergint
Calgary, AB
- Full-time
Job Description: Convergint is looking for a Security Technical Lead to join our amazing culture in our Calgary, AB location. As the Security Technical Lead, you will be responsible for…
Added 1 hour ago
Donor Centre Nurse
Canadian Blood Services
Ottawa, ON
Please provide a copy of your current active licence/registration with the applicable provincial regulatory body as part of your application, clearly displaying your name and current…
Added 1 hour ago
IH
Executive Medical Director | Clinical Informatics
Interior Health Authority
BC · British Columbia, Canada
- $108.13 to $148.68 CAD / hour
- Part-time
Participates and engages the medical staff to support the development of policy, practice standards, and related workflows/processes; information system design, adoption and meaningful use…
Added 1 hour ago
UO
Program Coordinator, Obstetrics & Gynaecology
University of Calgary
Calgary, AB
- Part-time
The Program Coordinator position will coordinate the Alberta Sex, Gender and Women's Health Hub (SGWH2). SGWH2 is a new provincial interdisciplinary research and innovation program that…
Added 2 hours ago
Director, Investigation Services
Scotiabank
Toronto, ON
Lead and drive a customer focused culture throughout their team to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
Added 2 hours ago
Retail Sales Associate
Fire & Flower Inc.
Kawartha Lakes, ON
The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.
Added 3 hours ago
TH
Project Manager I (Full-Time) - CVH PRCC Admin
Trillium Health Partners
Mississauga, ON
- Full-time
The Mississauga Halton Central West Regional Cancer Program (RCP) oversees the delivery and quality of cancer services for more than 2.2 million residents living in the Central West and…
Added 3 hours ago
Senior Law Clerk
Alcohol and Gaming Commission of Ontario
Toronto, ON
24/7 confidential support through our Employee Assistance Program.
Added 3 hours ago
A
Manager, Sales Compensation
Aviso
Toronto, ON
- $110,000 to $135,000 CAD / year
- Full-time
…administration, and continuous enhancement of Aviso's sales compensation programs. This role ensures that incentive plans effectively drive sales performance, support business objectives,…
Added 5 hours ago
M
Medical Communications Officer (Start Date: January 2027)
Medavie
Dartmouth, NS · NS Communication Centre Dartmouth
- Full-time
Reporting to the MCC Operations Lead, the Communications Officer is responsible for the processing of requests for service for the provincial EHS system. In this role, you may be tasked…
Added 5 hours ago
NS
Director - Interprofessional Practice & Learning
Nova Scotia Health Authority
Halifax, NS
- Full-time
Reporting to the Senior Director, the Director of Interprofessional Practice and Learning (IPP&L) will lead a change agenda to create a vision for advancing person-centred, practice…
Added 8 hours ago
NR
Children’s Services Program Supervisor
Niagara Region
ON · Niagara, ON
- Contract
Reporting to the Manager Children’s Operations, the Children’s Services Program Supervisor is responsible for the delivery and administration of the Niagara Region’s Licensed Home Child…
Added 15 hours ago
BC
Social Worker
Brant Community Healthcare System
Brantford, ON
- Full-time
At BCHS, we are driven by a bold vision: To Lead Beyond Care. As a two-site community hospital system in Brantford and Paris, Ontario, we serve with purpose, passion, and a deep commitment…
Added 1 day ago
VC
Employed Student Nurse (ESN) - Bachelor's of Science in Nursing
Vancouver Coastal Health
Vancouver, BC
- $32.13 CAD / hour
- Other
Vancouver Coastal Health (VCH) is proud to be part of the provincial implementation of minimum Nurse to Patient Ratios (mNPRs), an initiative aimed at enhancing nursing practice and…
Added 1 day ago
VC
Employed Student Psychiatric Nurse (ESPN) - Bachelor's of Science in Psychiatric Nursing
Vancouver Coastal Health
Vancouver, BC
- $32.13 CAD / hour
- Other
Vancouver Coastal Health (VCH) is proud to be part of the provincial implementation of minimum Nurse to Patient Ratios (mNPRs), an initiative aimed at enhancing nursing practice and…
Added 1 day ago
BC
Social Worker
Brant Community Healthcare System
Brantford, ON
- Full-time
At BCHS, we are driven by a bold vision: To Lead Beyond Care. As a two-site community hospital system in Brantford and Paris, Ontario, we serve with purpose, passion, and a deep commitment…
Added 1 day ago
S&
Lead Instrumentation & Controls Engineer 1 - Nuclear
Sargent & Lundy
Toronto, ON · North York, ON
- Full-time
Experience with serving as firm/client liaison in a support or lead engineering role is desirable.
Added 1 day ago
BC
Social Worker
Brant Community Healthcare System
Brantford, ON
- Full-time
At BCHS, we are driven by a bold vision: To Lead Beyond Care. As a two-site community hospital system in Brantford and Paris, Ontario, we serve with purpose, passion, and a deep commitment…
Added 1 day ago
CO
Emergency Planning Manager (FT, Permanent)
City of Dawson Creek
Dawson Creek, BC
- Full-time
Serves as the City's lead for Emergency Support Services (ESS).
Added 2 days ago
GL
Senior Payroll Specialist
goeasy Ltd.
Mississauga, ON
- Full-time
Act as a key resource for UKG Pro and WFM, troubleshooting payroll and timekeeping issues, providing training and support to the team, and working with internal teams or external partners…
Added 2 days ago
BC
Social Worker
Brant Community Healthcare System
Brantford, ON
- Full-time
At BCHS, we are driven by a bold vision: To Lead Beyond Care. As a two-site community hospital system in Brantford and Paris, Ontario, we serve with purpose, passion, and a deep commitment…
Added 2 days ago
Retail Experience Lead
Fire & Flower Inc.
Burlington, ON
The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.
Added 2 days ago
BC
Social Worker
Brant Community Healthcare System
Brantford, ON
- Full-time
At BCHS, we are driven by a bold vision: To Lead Beyond Care. As a two-site community hospital system in Brantford and Paris, Ontario, we serve with purpose, passion, and a deep commitment…

Fire & Flower Inc.

Retail Sales Associate

Kawartha Lakes, ON, Canada

Apply About employer

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Job details

Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Nov 2, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

Apply About employer

More about this job

Responsibilities

The Retail Experience Lead is responsible for overseeing daily store operations, including opening and closing procedures and staff supervision. They must ensure high standards of customer service, maintain store presentation, and act as a compliance steward.

Requirements

Candidates must have at least 2 years of retail experience and a high school diploma or GED. A clear criminal record and provincial cannabis certification are required for this role.

Skills

Retail sales
Cash management
Staff supervision
Customer service
Conflict resolution
Inventory presentation
Compliance
Product knowledge
Team leadership
Time management
Communication
Troubleshooting
Sales strategies
Data entry
Alarm system operation

Benefits

Mental health resources
Learning and development programs
Team member discount
Perkopolis
Goodlife fitness access

Visa sponsorship

Not detected in the job text

Keywords

Retail
Cannabis retail
Sales
Cash management
Compliance
Customer service
Staff supervision
Inventory management
Alarm systems
Conflict resolution
Onboarding
Training
Sales strategies
Data entry
Product knowledge
Retail operations

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