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Added 4 mins ago
Correctional Officer
Manitoba Justice
Beausejour, MB
If you are interested in learning more about the recruitment process and a career as a Correctional Officer or Juvenile Counsellor, information sessions are available. Please follow the…
Added 14 mins ago
T
Customer Experience Associate - Dartmouth Crossing
TD
Dartmouth, NS
- Part-time
…and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary…
Added 14 mins ago
AB
Packaging Procurement Coordinator
Ace Beverage Group
Toronto, ON
- $50,000 to $60,000 CAD / year
- Full-time
A degree in Supply Chain Management or Business, or 0–2 years of experience in a related field is an asset.
Added 14 mins ago
KD
Territory Sales Representative
Keurig Dr Pepper Canada
Winnipeg, MB
- $67,800 to $77,000 CAD / year
- Full-time
Gain experience in financial management with a pre-determined operating and trade spending budgets (T&E) including trade dollars management (Rapid Draft) within prescribed budgets.
Added 14 mins ago
UO
Administrative Assistant, Surgery
University of Calgary
Calgary, AB
- Full-time
…universities of its age. Founded in 1966, its 36,000 students experience an innovative learning environment, made rich by research, hands-on experiences and entrepreneurial thinking. It is…
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IR
Surgical Services Educator
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Added 14 mins ago
E1
English Teacher (ESL/TEFL) | Full-Time | Visa, Flights & Sponsored TEFL
English 1
Quebec, QC · Greater Quebec City Metropolitan Area
- Full-time
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Added 14 mins ago
SC
Student Logistics Coordinator – Temporary Full-Time
Stenberg College
Surrey, BC
- Full-time
…students, you will help deliver a high-quality educational experience within your assigned…
Added 14 mins ago
C
Software Developer
Cisco
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- Full-time
…foster a culture where technical excellence and continuous learning are the standards. This role offers a unique opportunity to solve complex distributed systems challenges at a scale…
Added 14 mins ago
FC
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First Canadian Financial Group
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- Full-time
…someone early in their accounting career. You’ll gain hands-on experience, work alongside a supportive team, and see firsthand how a company’s financial operations run. You’ll ensure…
Added 14 mins ago
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Commercial Sales Training Manager
''
Toronto, ON
- Full-time
5–7+ years of experience in sales, sales enablement, sales training, learning and development, or a related commercial capability function.
Added 14 mins ago
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Training Coordinator
''
Florenceville-Bristol, NB
- Full-time
Experience coordinating training programs, employee development, or learning administration activities.
Added 14 mins ago
FB
Produce Production Assistant Manager
Farm Boy Inc.
Toronto, ON
- From $21.5 CAD / hour
- Full-time
Comfort learning and working with both manual and automated systems, along with experience using various computer software applications.
Added 14 mins ago
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Registered Nurse - Emergency
William Osler Health System
Toronto, ON
- Part-time
Minimum of two years experience within the last five years in a medical surgical unit is required
Added 14 mins ago
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Pharmacist, Hourly Full Time Flexible Shifts
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- Full-time
Strong problem-solving skills including experience formulating and executing action plans
Added 29 mins ago
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Business Development Partner - Weyburn | Estevan
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We believe in being Solution Focused, Customer Experience Obsessed, Humbly Confident and keeping our Foot on the Accelerator.
Added 29 mins ago
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Registered Nurse, Surgical Services - Inpatient - Langley Memorial Hospital
Fraser Health Authority
Langley (District), BC · City of Langley, BC
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- Other
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Added 29 mins ago
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Journeyman Electrician - 4th Year
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Must possess maintenance and industrial oil field electrical experience.
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Experience working in a construction or industrial environment.
Added 29 mins ago
BC
Database Administrator (Senior Systems Analyst)
British Columbia Institute of Technology
Burnaby, BC
- $84,685 to $112,200 CAD / year
- Temporary
…business, and a minimum of six years of current, practical experience, including at least four years of database administration experience, preferably in an educational…
Added 29 mins ago
WO
Registered Nurse - Emergency
William Osler Health System
Toronto, ON
- Part-time
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Added 29 mins ago
SJ
Registered Nurse ICU
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Toronto, ON
- Temporary
…professional development, research, innovation and student learning. We are also dedicated to building a diverse workforce that reflects the community in which we live and serve. If you are…
Added 29 mins ago
C
Expert AI Engineering-CA
CN
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- Full-time
Between 2 to 5 years of experience in software engineering, data engineering, machine learning engineering, AI engineering, or related technology delivery roles
Added 29 mins ago
SJ
Registered Nurse ICU
St. Joseph's Health Centre, Toronto
Toronto, ON
- Temporary
…professional development, research, innovation and student learning. We are also dedicated to building a diverse workforce that reflects the community in which we live and serve. If you are…
Added 29 mins ago
SJ
Registered Nurse ICU
St. Joseph's Health Centre, Toronto
Toronto, ON
- Temporary
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Fire & Flower Inc.

Retail Sales Associate

Kawartha Lakes, ON, Canada

Apply About employer

Applications open in a new tab.

Job details

Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Nov 2, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

Apply About employer

More about this job

Responsibilities

The Retail Experience Lead is responsible for overseeing daily store operations, including opening and closing procedures and staff supervision. They must ensure high standards of customer service, maintain store presentation, and act as a compliance steward.

Requirements

Candidates must have at least 2 years of retail experience and a high school diploma or GED. A clear criminal record and provincial cannabis certification are required for this role.

Skills

Retail sales
Cash management
Staff supervision
Customer service
Conflict resolution
Inventory presentation
Compliance
Product knowledge
Team leadership
Time management
Communication
Troubleshooting
Sales strategies
Data entry
Alarm system operation

Benefits

Mental health resources
Learning and development programs
Team member discount
Perkopolis
Goodlife fitness access

Visa sponsorship

Not detected in the job text

Keywords

Retail
Cannabis retail
Sales
Cash management
Compliance
Customer service
Staff supervision
Inventory management
Alarm systems
Conflict resolution
Onboarding
Training
Sales strategies
Data entry
Product knowledge
Retail operations

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