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Added 8 mins ago
Assistant Store Manager, FT
Under Armour
Tsawwassen, BC
As an Assistant Store Manager, you're not just supporting the Store Manager, you're helping lead the charge. From driving daily operations to coaching teammates and delivering results,…
Added 8 mins ago
BH
Evaluation and Quality Improvement Coordinator
Boyle-McCauley Health Care
Edmonton, AB
- $24.15 to $32.36 CAD / hour
- Full-time
The Evaluation and Quality Improvement Coordinator plays a critical role in assessing the impact and effectiveness of programs and services, using data-driven indicators to enhance…
Added 8 mins ago
Assistant Restaurant Manager
Red Robin Canada
Surrey, BC
We’re hiring an Assistant Restaurant Manager to lead busy shifts, coach and develop team members, and help run the day-to-day operations of a high-volume, full-service restaurant.
Added 8 mins ago
S
Community Development Co-op Student - Winter 2027
Stantec
Markham, ON
- Full-time
Strong communities don’t just happen - they’re built. They’re creatively imagined, collaboratively planned, and readied to face tomorrow with optimism. We’re driving the future of Community…
Added 8 mins ago
D
Product Owner, Product management
Desjardins
Montreal, QC
- Full-time
As Product Owner, you will represent the voice of the client in projects and be responsible for the member/client experience. You will consistently prepare a range of products and services…
Added 8 mins ago
SH
New Graduate Guarantee (NGG) - Cardiology
Southlake Health Community
Newmarket, ON · Southlake Health
- Full-time
The Registered Nurse (RN) role models clinical excellence and the core competencies of the practice standards of the College of Nurses of Ontario (CNO), as well as the policies and…
Added 8 mins ago
SH
Registered Nurse (RN) - Cardiology - TFT
Southlake Health Community
Newmarket, ON · Southlake Health
- Full-time
The Registered Nurse (RN) role models clinical excellence and the core competencies of the practice standards of the College of Nurses of Ontario (CNO), as well as the policies and…
Added 8 mins ago
MANAGER FLEET CONTRACTS
City of Toronto
Toronto, ON
If you are interested in learning more about this exciting role, you can participate in an information session with Cris Renna - Director Transformation, Fleet Services on November 13, 2026…
Added 9 mins ago
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Marketing Specialist
Nemko
ON · Ontario, Canada
- Full-time
Nemko safeguards products and systems, by supplying efficient third-party compliance and market access solutions. We are passionate about providing a world-class customer experience, we…
Added 9 mins ago
A
Business Development Manager- Commercial Waste Services
Aplin
MB · Manitoba, Canada
- Full-time
…business, understands the commercial services marketplace, and is comfortable creating opportunities from the ground up. While there is an existing network of customer contacts and market…
Added 9 mins ago
CG
Personal Support Worker - Medical - Temporary Part-Time (2026-233)
Collingwood General and Marine Hospital
Collingwood, ON
- Part-time
- Temporary
Lead by Example - setting a standard of integrity, fairness, and professionalism
Added 9 mins ago
CG
Medical Radiation Technologist - Casual (2026-232)
Collingwood General and Marine Hospital
Collingwood, ON
- Temporary
Lead by Example - setting a standard of integrity, fairness, and professionalism
Added 9 mins ago
NF
Director of Quality
New Flyer
Winnipeg, MB
- Full-time
Lead the Transit plant Quality Managers and hold them accountable for results and consistent execution of the New Flyer Quality Management System.
Added 9 mins ago
O
Senior Product Manager, Okta Customer Identity
Okta
Toronto, ON
- $146,000 to $200,000 CAD / year
- Full-time
By midday you're in execution mode: reviewing a spec with your engineering lead, debating whether a capability needs its own data model or can extend an existing one, and pushing back on…
Added 9 mins ago
NF
Master Scheduler
New Flyer
Winnipeg, MB
- Full-time
New Flyer is North America's heavy-duty transit bus leader and offers the most advanced product line under the Xcelsior® and Xcelsior CHARGE® brands. It also offers infrastructure…
Added 9 mins ago
UC
Creative Writer
UNICEF Canada
Toronto, ON
- $55,000 to $62,000 CAD / year
- Full-time
Lead copy development across integrated marketing campaigns, digital and social platforms, e-commerce, CRM, and branded content.
Added 23 mins ago
AG
Senior Project Engineer
Alamos Gold Inc.
Dubreuilville, ON
- Full-time
…through solid financial performance, low-cost production growth, and a company-wide commitment to social responsibility and environmental stewardship. We currently operate three mines – two…
Added 23 mins ago
AG
Senior Mine Engineer
Alamos Gold Inc.
Dubreuilville, ON
- Full-time
Lead the development, optimization and implementation of short-term mine plans, including 3-month and weekly plans, to achieve annual production targets safely and economically.
Added 23 mins ago
LC
Director, Product Management (Payments)
Lightspeed Commerce, Inc.
Remote, Canada
- $220,000 to $250,000 CAD / year
- Full-time
- Remote
…Payments line of business within Financial Services. You will lead Group PMs and Senior PMs across North America and EMEA, and you will be accountable for payments penetration and GPV…
Added 23 mins ago
SC
Director, Operations - Campus & Corporate Services (70302795)
Sodexo Canada Ltd
Toronto, ON
- Full-time
At Sodexo, we create environments where people can thrive, whether they're learning, collaborating, researching, working, or building their careers. Across campuses and corporate…
Added 23 mins ago
HO
Senior Manager, Community and Access
House of Friendship
Kitchener, ON
- Full-time
…each day to make a difference in our community; to walk with and to serve. We are not happy with the status quo. We get energy from ongoing learning and growth. We lead with passion and…
Added 23 mins ago
HO
Health & Safety and Claims Management Specialist
House of Friendship
Kitchener, ON
- Contract
…each day to make a difference in our community; to walk with and to serve. We are not happy with the status quo. We get energy from ongoing learning and growth. We lead with passion and…
Added 38 mins ago
TI
Customer Supply Chain Analyst
TTI, Inc.
Toronto, ON
- Full-time
Are you ready to lead the way in shaping an empowering work environment with a global leader in power tools, accessories and hand tools? At TTI, we are known for our innovative products,…
Added 38 mins ago
TR
Staff Software Engineer - II (KeyCite)
Thomson Reuters
Toronto, ON · Canada, Toronto, Ontario
- Full-time
Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions.…
Added 38 mins ago
T
Business Systems Analyst III
TD
London, ON · Toronto, ON
- Full-time
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at…

Fire & Flower Inc.

Retail Sales Associate

Kawartha Lakes, ON, Canada

Apply About employer

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Job details

Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Nov 2, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

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More about this job

Responsibilities

The Retail Experience Lead is responsible for overseeing daily store operations, including opening and closing procedures and staff supervision. They must ensure high standards of customer service, maintain store presentation, and act as a compliance steward.

Requirements

Candidates must have at least 2 years of retail experience and a high school diploma or GED. A clear criminal record and provincial cannabis certification are required for this role.

Skills

Retail sales
Cash management
Staff supervision
Customer service
Conflict resolution
Inventory presentation
Compliance
Product knowledge
Team leadership
Time management
Communication
Troubleshooting
Sales strategies
Data entry
Alarm system operation

Benefits

Mental health resources
Learning and development programs
Team member discount
Perkopolis
Goodlife fitness access

Visa sponsorship

Not detected in the job text

Keywords

Retail
Cannabis retail
Sales
Cash management
Compliance
Customer service
Staff supervision
Inventory management
Alarm systems
Conflict resolution
Onboarding
Training
Sales strategies
Data entry
Product knowledge
Retail operations

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