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Added 9 mins ago
TI
Customer Supply Chain Analyst
TTI, Inc.
Toronto, ON
- Full-time
Are you ready to lead the way in shaping an empowering work environment with a global leader in power tools, accessories and hand tools? At TTI, we are known for our innovative products,…
Added 9 mins ago
TR
Staff Software Engineer - II (KeyCite)
Thomson Reuters
Toronto, ON · Canada, Toronto, Ontario
- Full-time
As a Staff Software Engineer II at KeyCite, you will lead complex, business-critical engineering initiatives from architecture through production. You will modernise established platforms…
Added 9 mins ago
Retail Experience Lead
Fire & Flower Inc.
Mississauga, ON
The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.
Added 9 mins ago
Health Safety and Wellness Manager
Conestoga Meats
Breslau, ON
Lead initiatives that strengthen employee engagement, hazard awareness, reporting culture, and management accountability.
Added 9 mins ago
Youth & Family Counsellor - Wood's Homes
Wood's Homes
Calgary, AB
Retirement Pension Program (We'll match your contributions!)
Added 9 mins ago
TS
R56790 Business Analyst III - Artificial Intelligence
TD SYNNEX
Mississauga, ON
- Full-time
AI Backlog Management: Lead the prioritization and management of the AI requirement backlog, ensuring that high-impact use cases are identified, developed, and implemented efficiently.
Added 9 mins ago
210 - BROOKSIDE CC/SA/EDP - MOBILE ECE
Family Day Care Services
Toronto, ON
Implement and practice the High/Scope® educational approach to curriculum and the Hanen Learning Language and Loving It™ Program
Added 9 mins ago
SD
Pharmacist, Hourly Full Time Day Greenlight Requisition
Shoppers Drug Mart
Surrey, BC
- Full-time
Proven ability to drive and build the business, lead by example and support enterprise programs
Added 9 mins ago
US
Cornwall Driver Helper
UPS Supply Chain Solutions
Ottawa, ON · CA - OTTAWA PEAK SATELITTE (ONVAR)
- Part-time
…help you become better every day. We know what it takes to lead UPS into tomorrow - people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself…
Added 9 mins ago
EC
Intermediate - Senior Structural Engineer
EnGlobe Corp.
Victoria, BC
- Full-time
Lead the structural analysis, design, and delivery of new buildings, renovations, additions, seismic upgrades, and assessment projects throughout British Columbia.
Added 9 mins ago
W
Direct Sales Manager
WithBureau
Toronto, ON
- Full-time
Lead and develop the team: Manage, coach, and develop a team of ~10 Account Executives (AE and Senior AE), driving consistent performance against monthly and quarterly revenue targets.
Added 9 mins ago
C
Environmental Monitor
Canacre
Toronto, ON
- Full-time
Act as an environmental lead for the Environment team
Added 9 mins ago
C
Environmental Monitor
Canacre
Barrie, ON
- Full-time
Act as an environmental lead for the Environment team
Added 10 mins ago
NG
Environment, Health & Safety Manager
NFI Group Inc.
Winnipeg, MB
- Full-time
Lead and continuously improve emergency response, hazard control, and health & safety programs, including inspections, exposure assessments, and hands-on EHS support.
Added 10 mins ago
NG
Tax Analyst - Business Incentive
NFI Group Inc.
Winnipeg, MB
- Full-time
…may be available to the Company. This position will take the lead in researching, pursuing, and administering credit and incentive programs that may be made available by various levels of…
Added 10 mins ago
C-
Commercial HVAC Service Technician
Captiveaire - Region 114 Western PA
Montreal, QC
- Full-time
Leader in the industry for over 40 years with innovative technologies, unmatched service, competitive pricing, and rapid lead times.
Added 10 mins ago
C
Intern, Children & Youth
CNIB
New Westminster, BC
- $25 CAD / hour
- Contract
Assist CNIB staff with program planning and facilitation, including online information sessions for students with sight loss
Added 10 mins ago
VC
Operations Coordinator
Valard Construction
Calgary, AB
- Full-time
Lead and support ad hoc projects and analyses as directed, from initial scoping through to final delivery
Added 10 mins ago
CE
Branch Manager
Collicutt Energy Services
Red Deer, AB
- Full-time
Lead the Team. Drive the Business. Build the Future.
Added 10 mins ago
1R
Financial Controller
1-800 Radiator & A/C
Montreal, QC · Greater Montreal, QC
- Full-time
· Lead, mentor, and develop the accounting and finance team.
Added 10 mins ago
GW
Bilingual Billing Coordinator
Gowling WLG
Ottawa, ON
- $49,000 to $74,100 CAD / year
- Full-time
…and Thrive Together. These values shape how we collaborate, lead, and succeed – across teams, time zones, and career…
Added 10 mins ago
C-
Technical Sales Intern- Mississauga
Captiveaire - Region 114 Western PA
Mississauga, ON
- Volunteer
NOTE: Excellent performance may lead to full-time employment opportunities in sales, field service or other engineering roles upon graduation.
Added 10 mins ago
VH
Intake Social Worker - Restore Home and Safer Space Program Region of Peel
VHA Home HealthCare
Toronto, ON
- Full-time
…relevant information, assessing needs, and ensuring appropriate program aligns with funder requirements. This includes receiving, assessing, and processing all requests for service from…
Added 10 mins ago
ML
Business Development Manager
MTE Logistix
AB · Edmonton, AB
- Full-time
Reporting to the President, the BDM will lead a variety of business development activities, including account management, new customer prospecting, cold outreach to prospective customers…
Added 24 mins ago
B
Director, Strategic Alignment & Portfolio Management
BMO
Toronto, ON · FCP
- Full-time
Lead portfolio planning, prioritization, governance, and executive reporting.

Fire & Flower Inc.

Retail Sales Associate

Kawartha Lakes, ON, Canada

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Job details

Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Nov 2, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

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More about this job

Responsibilities

The Retail Experience Lead is responsible for overseeing daily store operations, including opening and closing procedures and staff supervision. They must ensure high standards of customer service, maintain store presentation, and act as a compliance steward.

Requirements

Candidates must have at least 2 years of retail experience and a high school diploma or GED. A clear criminal record and provincial cannabis certification are required for this role.

Skills

Retail sales
Cash management
Staff supervision
Customer service
Conflict resolution
Inventory presentation
Compliance
Product knowledge
Team leadership
Time management
Communication
Troubleshooting
Sales strategies
Data entry
Alarm system operation

Benefits

Mental health resources
Learning and development programs
Team member discount
Perkopolis
Goodlife fitness access

Visa sponsorship

Not detected in the job text

Keywords

Retail
Cannabis retail
Sales
Cash management
Compliance
Customer service
Staff supervision
Inventory management
Alarm systems
Conflict resolution
Onboarding
Training
Sales strategies
Data entry
Product knowledge
Retail operations

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