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Added 6 mins ago
PH
Training Lead, BC Health Workday
Provincial Health Services Authority
BC · British Columbia, Canada
- Full-time
The BC Health Workday Program is a provincial initiative with seven participating BC health organizations (Fraser Health, Interior Health, Island Health, Northern Health, Providence Health…
Added 6 mins ago
PH
Clinical Research and Trials Coordinator, Research Clinical Trials - BC Cancer - Vancouver
Provincial Health Services Authority
Vancouver, BC
- Part-time
…direction from the Qualified Investigator/Principal Investigator, Manager, or designate to perform and organize special work assignments and…
Added 7 mins ago
N
Manager, Security GRC
nesto
Canada
- Full-time
The Security GRC Manager owns nesto's governance, risk, and compliance program end-to-end. We've built strong foundations and automated much of our compliance workflow; your role is to…
Added 7 mins ago
PH
Food Service Worker, Patient Food Services, C&W
Provincial Health Services Authority
Vancouver, BC
- Part-time
…standard portion control, escalating to Cook, Supervisor, and/or Manager…
Added 7 mins ago
AS
Dementia Resource Consultant - Middlesex - UH
Alzheimer Society Southwest Partners
London, ON
- Full-time
Under the direction of the Manager of Community Clinical Services, this position serves as the point of contact for hospital Emergency Department (ED), Home and Community Care Support…
Added 7 mins ago
CC
Night Supervisor, Manufacturing
Coca-Cola Canada Bottling Limited
Brampton, ON
- Full-time
…Production Facility in Brampton. Reporting to the Production Manager, the Manufacturing Supervisor supervises and coordinates activities within the Production department, while working in…
Added 7 mins ago
A
Facilities Assistant-Seasonal
AvPosts
Calgary, AB · Greater Calgary Metropolitan Area
- Temporary
…available for a Facilities Assistant-Seasonal. Reporting to the FBO Manager, this position is responsible for performing the duties and responsibilities which include, but are not limited…
Added 7 mins ago
HR
Sr Sales and Operations Coordinator
Herc Rentals
Edmonton, AB
- Full-time
Building fluency with Fleet, Procurement, and daily dashboard and branch manager checklists
Added 7 mins ago
M
Lead Full Stack Engineer
Manulife
Toronto, ON · Waterloo, ON
- Full-time
Front-end and digital experience: Next.js and Adobe Experience Manager.
Added 23 mins ago
FS
Shelter Worker - Full-time
Family Services of Greater Vancouver
Vancouver, BC
- $25 to $28 CAD / hour
- Full-time
intellectual, emotional/social challenges and concurrent disorders. This position reports to the Assistant Manager.
Added 23 mins ago
BT
Class 1/AZ City Driver/Yard Supervisor
Bison Transport
Saskatoon, SK
- Full-time
Communicate regularly with Saskatoon Manager and Operations leaders to prioritize duties.
Added 36 mins ago
L
Seasonal Store Associate CAN (Toronto Eaton Centre)
Läderach
Toronto, ON
- Part-time
Sounds interesting? Then come join us. Jennifer Kassaras, Recruiting and Onboarding Manager linkedin.com/in/jennifer-kassaras-b52b2144 will be happy to answer your questions. You can also…
Added 36 mins ago
M
Lead Full Stack Engineer
Manulife
Waterloo, ON
- Full-time
Front-end and digital experience: Next.js and Adobe Experience Manager.
Added 36 mins ago
WC
On-Site Solutions Associate - Canada
White Cap Canada
Brampton, ON
- Full-time
Coordinates and executes timely set up of new customers in the program environment. Follows up on backorders and pre-packing products.
Added 36 mins ago
PE
Assistant Area Manager
PTW Energy Services
Fort McMurray, AB
- Full-time
Assist Area Manager in all daily activities, such as, managing all aspects of branch operations that include but not limited to employees, scheduling, efficiency, cost control, preventative…
Added 37 mins ago
HA
Material Handler - Level 2
Honeywell Aerospace
Mississauga, ON
- Full-time
You will report directly to our Materials Management Manager, and you’ll work out of our Mississauga, ON location on an On-site work schedule.
Added 37 mins ago
HA
Material Handler - Level 2 - Free Issue
Honeywell Aerospace
Mississauga, ON
- Full-time
You will report directly to our Materials Management Manager, and you’ll work out of our Mississauga, ON location on an On-site work schedule.
Added 37 mins ago
FH
Occupational Therapist, Residential Services
Fraser Health
Chilliwack, BC
- Part-time
…performance goals and objectives in collaboration with the Manager, Health…
Added 37 mins ago
FH
Trauma Clinical Counsellor, Indigenous Health
Fraser Health
Chilliwack, BC
- Full-time
…process, researching available services, liaising with service and program providers, providing clinical impressions and consultation to colleagues, and/or referring to other community…
Added 52 mins ago
MN
Indigenous Client Relations Liaison
Mi'kmaw Native Friendship Centre
Halifax, NS
- Part-time
…embedded in Indigenous tradition and culture in all aspects of program…
Added 52 mins ago
IR
Dietary Aide
Interlake-Eastern Regional Health Authority
Lac du Bonnet, MB
- Full-time
Under the direction of the Manager, Support Services and Food Services Supervisor, the Dietary Aide performs the assigned duties related to the preparation and service of food to patients/…
Added 52 mins ago
SH
Cook -Cuisinier(ère)- Repost
Southern Health-Santé Sud
Ste. Anne, MB
- Full-time
Under the direction of the Manager - Nutrition & Food Services, Site Coordinator or Supervisor - Nutrition & Food Services, Manager ‐ Support Services or Designate, the Cook 1 is…
Added 52 mins ago
MB
Montanas Kitchen Manager assistant
Montanas BBQ & Bar
Fort McMurray, AB
- Full-time
Montana's is hiring a Kitchen Manager assistant at our Fort McMurray location!
Added 53 mins ago
TH
Hardware Associate: Full Time - SAANICH
The Home Depot
Saanich, BC
- Full-time
Using empowerment program when necessary to satisfy customers
Added 1 hour ago
ML
Business Development Manager
MTE Logistix
Calgary, AB
- Full-time
Completion of a post-secondary program in a relevant field, such as Business Administration, Communications, Economics, Marketing, or Logistics. Additional education or certification in…

Fire & Flower Inc.

Retail Sales Associate

Kawartha Lakes, ON, Canada

Apply About employer

Applications open in a new tab.

Job details

Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Nov 2, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

Apply About employer

More about this job

Responsibilities

The Retail Experience Lead is responsible for overseeing daily store operations, including opening and closing procedures and staff supervision. They must ensure high standards of customer service, maintain store presentation, and act as a compliance steward.

Requirements

Candidates must have at least 2 years of retail experience and a high school diploma or GED. A clear criminal record and provincial cannabis certification are required for this role.

Skills

Retail sales
Cash management
Staff supervision
Customer service
Conflict resolution
Inventory presentation
Compliance
Product knowledge
Team leadership
Time management
Communication
Troubleshooting
Sales strategies
Data entry
Alarm system operation

Benefits

Mental health resources
Learning and development programs
Team member discount
Perkopolis
Goodlife fitness access

Visa sponsorship

Not detected in the job text

Keywords

Retail
Cannabis retail
Sales
Cash management
Compliance
Customer service
Staff supervision
Inventory management
Alarm systems
Conflict resolution
Onboarding
Training
Sales strategies
Data entry
Product knowledge
Retail operations

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