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Added 11 mins ago
SM
Experienced Underground Diamond Driller
Swick Mining Services
ON · Balmertown, ON
- Full-time
Lead, mentor and support Driller Helpers to work safely and develop their skills.
Added 11 mins ago
EI
Intern, Transportation
Egis in Canada
Kingston, ON
- $20 to $30 CAD / hour
- Contract
With support from the Civil Lead, provide leadership and engineering expertise for the further development of the Egis design teams.
Added 11 mins ago
CH
SNOW REMOVAL (GROUNDS SUPPORT)
Crescent Hotels & Resorts
Rossland, BC
- Temporary
RRSP matching program for eligible associates.
Added 11 mins ago
TC
Human Resources Director
Trenton Cold Storage
Trenton, ON
- Full-time
Serving our temperature-controlled warehousing operations across Canada, you’ll lead a broad HR portfolio and work closely with managers and team members across our sites. From helping a…
Added 11 mins ago
H|
Controllership and Risk Lead
Health | Santé
Toronto, ON
- $86,379 to $127,288 CAD / year
- Full-time
Use your technical, financial and systems skills in a dynamic, fast-paced, and high-performing organization with the Ministry of Health's Quality Assurance Unit.
Added 11 mins ago
NB
Chief Technical Support Analyst End-User IT
National Bank of Canada
Toronto, ON
- Full-time
…Capital Markets sector, while serving as the accountable local lead for daily service delivery, operational performance, and execution of approved initiatives and projects. This role…
Added 11 mins ago
G
Mechanical Engineer (Project Manager II)
Go2STAFFING
Vaughan, ON
- Full-time
If you're ready to build on your mechanical engineering experience, lead multidisciplinary project teams, and expand your influence across technical delivery and client relationships, this…
Added 11 mins ago
VI
Search Strategist (Permanent Full Time)
VERB Interactive
Toronto, ON
- Full-time
…This is a partner-facing role for someone excited to take the lead: strategists are the go-to search expert for their partners, own their AI and traditional search strategies end to end,…
Added 11 mins ago
VI
Search Strategist (12 - 14 month Contract)
VERB Interactive
Montreal, QC
- Contract
…This is a partner-facing role for someone excited to take the lead: strategists are the go-to search expert for their partners, own their AI and traditional search strategies end to end,…
Added 11 mins ago
ES
Adobe CDP Architect
Epsilon Solutions Ltd.
Vancouver, BC
- Contract
Lead journey-mapping and use-case refinement workshops with business and technology stakeholders.
Added 11 mins ago
VI
Search Strategist (Permanent Full Time)
VERB Interactive
Vancouver, BC
- Full-time
…This is a partner-facing role for someone excited to take the lead: strategists are the go-to search expert for their partners, own their AI and traditional search strategies end to end,…
Added 11 mins ago
VI
Search Strategist (Permanent Full Time)
VERB Interactive
Montreal, QC
- Full-time
…This is a partner-facing role for someone excited to take the lead: strategists are the go-to search expert for their partners, own their AI and traditional search strategies end to end,…
Added 11 mins ago
SA
Executive Chef
SSP America
Richmond, BC
- Full-time
Lead the culinary program and food production standards across assigned YVR restaurant operations.
Added 11 mins ago
VI
Search Strategist (Permanent Full Time)
VERB Interactive
Halifax, NS
- Full-time
…This is a partner-facing role for someone excited to take the lead: strategists are the go-to search expert for their partners, own their AI and traditional search strategies end to end,…
Added 11 mins ago
VI
Search Strategist (12 - 14 month Contract)
VERB Interactive
Halifax, NS
- Contract
…This is a partner-facing role for someone excited to take the lead: strategists are the go-to search expert for their partners, own their AI and traditional search strategies end to end,…
Added 11 mins ago
R
Superviseur de production (quart de nuit) / Production Supervisor (Night Shift)
RTX
Longueuil, QC
- Full-time
Added 11 mins ago
R
Superviseur de production (quart de soir) / Production Supervisor (Evening Shift)
RTX
Longueuil, QC
- Full-time
Added 11 mins ago
S
store manager, East York, ON
Starbucks
Toronto, ON
- $59,400 to $78,450 CAD / year
Nurture talent & lead a team: engage the hearts and minds of your team and develop their skills so that they realize their personal best, both as individuals and as thriving teams
Added 11 mins ago
SH
Occupational Therapist - Full Time
Southlake Health Community
Newmarket, ON · Southlake Health
- Full-time
Graduate from a recognized university's Occupational Therapy Program
Added 11 mins ago
Senior Manager - Program Management - Quebec Growth Program
Scotiabank
Montreal, QC
The Senior Program Manager, Program Management, Canadian Banking Transformation Office plays a key role in delivering complex, cross-functional programs that advance strategic priorities…
Added 11 mins ago
R
Gestionnaire de projets, Réseau des centres moteurs – Project Manager, Engine Center Network
RTX
Longueuil, QC
- Full-time
Added 11 mins ago
E
Administrator/General Manager/Executive Director
Extendicare
Maple, ON · Sherwood Court
- Full-time
Added 11 mins ago
Manufacturing Technician - Test
INNIO
Welland, ON
Keep Growing: Access a robust tuition and professional development program, as well as internal training and career development opportunities to expand your skills and advance your career.
Added 11 mins ago
SB
Warehouse Supervisor
Sleeman Breweries Ltd.
Vernon, BC
- Full-time
● RRSP-matching program to help you save for retirement
Added 11 mins ago
CB
Full-time Baker
COBS Bread
Bradford West Gwillimbury, ON
- Full-time
Our training program – Continue to develop your baking and leadership skills through our Bronze and Silver baker Development Qualification program.

Fire & Flower Inc.

Retail Sales Associate

Kawartha Lakes, ON, Canada

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Applications open in a new tab.

Job details

Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Nov 2, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

Apply About employer

More about this job

Responsibilities

The Retail Experience Lead is responsible for overseeing daily store operations, including opening and closing procedures and staff supervision. They must ensure high standards of customer service, maintain store presentation, and act as a compliance steward.

Requirements

Candidates must have at least 2 years of retail experience and a high school diploma or GED. A clear criminal record and provincial cannabis certification are required for this role.

Skills

Retail sales
Cash management
Staff supervision
Customer service
Conflict resolution
Inventory presentation
Compliance
Product knowledge
Team leadership
Time management
Communication
Troubleshooting
Sales strategies
Data entry
Alarm system operation

Benefits

Mental health resources
Learning and development programs
Team member discount
Perkopolis
Goodlife fitness access

Visa sponsorship

Not detected in the job text

Keywords

Retail
Cannabis retail
Sales
Cash management
Compliance
Customer service
Staff supervision
Inventory management
Alarm systems
Conflict resolution
Onboarding
Training
Sales strategies
Data entry
Product knowledge
Retail operations

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