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Added 13 mins ago
GS
PHARMACY COORDINATOR - FULL TIME/PERMANENT
Green Shield Canada
Burnaby, BC
- Full-time
…their career within GreenShield - not just within pharmacy…
Added 13 mins ago
SI
Multi Unit Store Manager
SNDL Inc.
Lloydminster, AB · Vegreville, AB · AB · Value Buds Vermillion
- Full-time
We’re hiring a Multi Unit Store Manager to lead daily store operations, develop a high-performing team, and drive sales and compliance in a fast-paced cannabis retail environment. You’ll…
Added 13 mins ago
SD
Gérant(e) Beauté, salarié(e) – SDMR temps plein jour Embauche feu vert
Shoppers Drug Mart
St.-Jean-Chrysostome, QC
- Full-time
Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand.…
Added 28 mins ago
KB
Assistant Store Manager - Back-end Ops
Kent Building Supplies
Summerside, PE
- Full-time
As an Assistant Store Manager – Back‑End Operations, you will ensure the foundational systems and teams that support Retail, Pro, and Install Sales operate safely, efficiently, and…
Added 29 mins ago
W(
Inventory Associate (Weekends Only)
WINS (Women In Need Society)
Calgary, AB
- Part-time
Reporting to the Manager - Inventory and working as part of the Donation Centre team, the Inventory Associate is responsible for the safe and effective movement of donations within the…
Added 29 mins ago
W(
Inventory Associate (Part-Time)
WINS (Women In Need Society)
Calgary, AB
- Part-time
Reporting to the Manager - Inventory and working as part of the Donation Centre team, the Inventory Associate is responsible for the safe and effective movement of donations within the…
Added 29 mins ago
S
Full-Time Sales Lead (Yorkdale Shopping Centre)
Swatch
Toronto, ON
- Full-time
As a Swatch Sales Lead, you will report to the Store Manager and will assist in all day-to-day operations. Although your focus will be on sales initiatives, you also will coach sales…
Added 29 mins ago
W
(CAN) Cashier
Walmart
Halifax, NS
- Part-time
Working as a Cashier at Walmart Canada is a great way to develop your skills in the retail industry. A Cashier provides exemplary customer service during the checkout process to drive…
Added 29 mins ago
W
(CAN) Self Checkout Attendant
Walmart
Halifax, NS
- Part-time
…opportunity to build valuable skills in customer service and retail operations. The Self‑Checkout Attendant supports a positive shopping experience by providing friendly, helpful service…
Added 29 mins ago
W
(CAN) General Merchandise Assistant Manager
Walmart
Granby, QC
- Full-time
To support the Store Manager and manage store operations according to Company guidelines and lead Associates to ensure friendly, helpful service and drive profitable store sales.
Added 29 mins ago
TA
Sales Associate - Part Time
The Aldo Group Inc / Le Groupe Aldo Inc.
Vaughan, ON
- Part-time
Reporting to the Store Manager, the Part-Time Sales Associate at ALDO is all about driving sales while creating a great in-store experience. You bring the energy, the style, and the…
Added 29 mins ago
STORE MANAGER - Polo Park
The Aldo Group Inc / Le Groupe Aldo Inc.
Winnipeg, MB
Reporting to the District Manager, the Store Manager is responsible for driving sales, profitability, and overall store performance. You lead from the front, setting the tone on the floor,…
Added 29 mins ago
Estate Specialist
Scotiabank
ON · Mississauga, ON
Actively pursues effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet…
Added 29 mins ago
Assistant Store Manager, FT
Under Armour
AB · Edmonton, AB
As an Assistant Store Manager, you're not just supporting the Store Manager, you're helping lead the charge. From driving daily operations to coaching teammates and delivering results,…
Added 29 mins ago
LC
Senior Manager, Legal Affairs, Supply Chain
Loblaw Companies Limited
Brampton, ON
- Full-time
…connections is valued – as we shape the future of Canadian retail, together. Our unique position as one of the country's largest employers, coupled with our commitment to positively impact…
Added 29 mins ago
LC
Meat/Seafood Department Manager
Loblaw Companies Limited
Windsor, ON
- Full-time
Knowledge of retail operations, including merchandising, inventory management, and customer service
Added 29 mins ago
O
Shipping & Inventory Manager
OpTalent
Schomberg, ON
- Full-time
OpTalent is partnering with a growing, internationally recognized education and professional products business to recruit an experienced International Shipping & Inventory Manager.
Added 29 mins ago
WM
Sales Associate Part Time - Southcentre Mall
Wow! Mobile Boutique
Calgary, AB
- Part-time
Our team at WOW! mobile boutique is passionate about providing the best-in-class wireless retail experience - focusing on excellence in every aspect of our business. We focus on a…
Added 29 mins ago
WM
Store Manager - Sunridge Mall
Wow! Mobile Boutique
Calgary, AB
- Full-time
Our team at WOW! mobile boutique™ is passionate about providing the best-in-class wireless retail experience - focusing on excellence in every aspect of our business. We focus on a…
Added 44 mins ago
B
Senior Banker
BMO
Quebec, QC
- Full-time
…addressing both sales and service needs (e.g. everyday banking, retail investments, lending solutions, home financing (including business-for-self applications)), and small business…
Added 44 mins ago
TH
Loss Prevention Specialist Full Time
The Home Depot
Canada
- Full-time
…property vandalism, traditional theft and fraud, organized retail crime, and connected retail fraud. They will assist the District Asset Protection Manager (DAPM) with internal…
Added 44 mins ago
CC
Retail Shift Leader
Canna Cabana
Calgary, AB · Canyon Meadows, Calgary, AB
- Part-time
High Tide Inc. is the leading community-grown, retail-forward cannabis enterprise engineered to unleash the full value of the world’s most powerful plant and is the second-largest cannabis…
Added 44 mins ago
CC
Retail Shift Leader
Canna Cabana
Calgary, AB · Kingsland, Calgary, AB
- Part-time
High Tide Inc. is the leading community-grown, retail-forward cannabis enterprise engineered to unleash the full value of the world’s most powerful plant and is the second-largest cannabis…
Added 44 mins ago
CC
Retail Shift Leader
Canna Cabana
Calgary, AB · Elbow Drive, Calgary, AB
- Part-time
High Tide Inc. is the leading community-grown, retail-forward cannabis enterprise engineered to unleash the full value of the world’s most powerful plant and is the second-largest cannabis…
Added 44 mins ago
CC
Retail Assistant Store Manager
Canna Cabana
Calgary, AB · Kingsland, Calgary, AB
- Full-time
The Assistant Store Manager will report to the Store Manager and is responsible for providing assistance to the store management team in supervising and facilitating the daily operations of…

Fire & Flower Inc.

Retail Sales Associate

Kawartha Lakes, ON, Canada

Apply About employer

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Job details

Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Nov 2, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

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More about this job

Responsibilities

The Retail Experience Lead is responsible for overseeing daily store operations, including opening and closing procedures and staff supervision. They must ensure high standards of customer service, maintain store presentation, and act as a compliance steward.

Requirements

Candidates must have at least 2 years of retail experience and a high school diploma or GED. A clear criminal record and provincial cannabis certification are required for this role.

Skills

Retail sales
Cash management
Staff supervision
Customer service
Conflict resolution
Inventory presentation
Compliance
Product knowledge
Team leadership
Time management
Communication
Troubleshooting
Sales strategies
Data entry
Alarm system operation

Benefits

Mental health resources
Learning and development programs
Team member discount
Perkopolis
Goodlife fitness access

Visa sponsorship

Not detected in the job text

Keywords

Retail
Cannabis retail
Sales
Cash management
Compliance
Customer service
Staff supervision
Inventory management
Alarm systems
Conflict resolution
Onboarding
Training
Sales strategies
Data entry
Product knowledge
Retail operations

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