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Added 8 mins ago
UO
Counsellor
University of Victoria
Victoria, BC
- Full-time
As a member of the interdisciplinary Student Wellness team, the Counsellor works collaboratively with the administrative, clinical Counselling and clinical Health teams, as well as those at…
Added 23 mins ago
MS
Systems Engineer – Ship Integration
MDA Space
Halifax, NS
- Full-time
Be a member on a multi-disciplinary geographically dispersed team through the procurement, development and implementation phases of a complex UAS project.
Added 23 mins ago
MS
Internal Communications Manager – Corporate Communications
MDA Space
Brampton, ON
- Full-time
…your primary stakeholder, while also providing communications support to other shared services teams when required. You will design, execute, and measure integrated internal communications…
Added 38 mins ago
SH
Health Care Aide
SE Health
Calgary, AB
- Part-time
The Health Care Aide is a key member of the care team who provides care for residents living in senior living facilities using a client and family-centered approach that incorporates the…
Added 38 mins ago
F
Senior Immigration Lawyer (French Speaking)
Fragomen
Montreal, QC
- Full-time
…enhancing the experience for both our clients and our exceptional…
Added 1 hour ago
PV
Hospital Administrator
P3 Veterinary Partners
Timmins, ON
- Full-time
Responsible for advertising, resume screening, interviewing, reference checks, and extending offers for support-staff positions
Added 1 hour ago
TO
Registered Nurse, Obstetrical Suite
The Ottawa Hospital
Ottawa, ON
- Full-time
…hospitals. With more than 1,400 beds and approximately 17,000 staff, physicians, residents and volunteers, we deliver specialized care to the Eastern Ontario, Western Quebec and Eastern…
Added 1 hour ago
M
Flexible Store Advisor - MEC Edmonton South
MEC
AB · Edmonton, AB
- Full-time
You’ll also have some pretty incredible coworkers who might just become future activity buddies; we asked staff what their favourite thing was about working for MEC, and the overwhelming…
Added 1 hour ago
TS
Thrift Store Worker
The Salvation Army in Canada
Fort McMurray, AB
- Part-time
…necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging…
Added 1 hour ago
GE
Event Centre - Food and Beverage Supervisor
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Supervise employees ensuring the appropriate and efficient completion of job functions, and that customer and staff member needs are addressed while maintaining both their safety and a high…
Added 2 hours ago
CS
Plastic Surgeon: Full-time position - Breast & Microsurgical Reconstruction - Fraser Health - SURREY MEMORIAL HOSPITAL JIM PATTISON OUTPATIENT CARE AND SURGERY CENTRE
Canadian Society of Plastic Surgeons
Surrey, BC
- Full-time
…eight established plastic surgeons, together with excellent staff and EMR support. Hospital…
Added 2 hours ago
CC
Educational Sign Language Interpreter
Calgary Catholic School District
Calgary, AB
- Part-time
- Temporary
…between the student, administration, teacher, hearing peers and staff as directed by the teacher, the Consultant, Instructional Services, Deaf & Hard of Hearing, the Educational Audiologist…
Added 2 hours ago
PV
Medical Director & DVM
P3 Veterinary Partners
Creston, BC
- Part-time
…Veterinarian that works in the Winter & Summer, 4 RVTs, and an amazing support staff roster! Approximately 70% of the caseload is Small Animal, with the remaining 30% Large. The…
Added 2 hours ago
RM
RN Registered Nurse
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Part-time
The Registered Nurse in the Ross Memorial Mental Health Program will function as a member of the interdisciplinary team and as such, is involved with cases of a complex clinical nature and…
Added 2 hours ago
VC
Registered Nurse (RN), SANE - Casual
VON Canada
Truro, NS
- Full-time
Maintain competency through regular practice, attending monthly staff meetings, and professional development opportunities.
Added 3 hours ago
HR
Registered Practical Nurse, Inpatient Surgery 10 East & West
Humber River Health
Toronto, ON · Greater Toronto, ON
- Other
At Humber River Health, our staff, physicians, and volunteers are delivering Tomorrow's Healthcare, Today. We are proud to have been recognized as a part of Greater Toronto’s Top Employers…
Added 4 hours ago
HM
Family Practitioner/General Practitioner
Health Match BC
Langley (District), BC · City of Langley, BC
- Full-time
…work environment with high end facilities, excellent EMR and staff support where every member of our team can thrive. This is also a great opportunity to work in support of a nearby…
Added 5 hours ago
SM
Registered Practical Nurse - Med/Surg
Stevenson Memorial Hospital
Alliston, ON
- Part-time
Demonstrates initiative and the ability to function both independently and as an inter-professional team member in a fast paced demanding environment.
Added 5 hours ago
SM
Registered Practical Nurse - Med/Surg
Stevenson Memorial Hospital
Alliston, ON
- Part-time
Demonstrates initiative and the ability to function both independently and as an inter-professional team member in a fast paced demanding environment.
Added 5 hours ago
SM
Registered Practical Nurse - Med/Surg
Stevenson Memorial Hospital
Alliston, ON
- Part-time
Demonstrates initiative and the ability to function both independently and as an inter-professional team member in a fast paced demanding environment.
Added 5 hours ago
SM
Registered Nurse, Perioperative
Stevenson Memorial Hospital
Alliston, ON
- Internship
Demonstrates initiative and the ability to function both independently and as an inter-professional team member in a crisis and fast paced demanding environment.
Added 5 hours ago
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Internship
…major hospital redevelopment project scheduled for Fall 2028, staff will have the opportunity to work in a modernized healthcare environment featuring enhanced patient care spaces, advanced…
Added 5 hours ago
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Full-time
…major hospital redevelopment project scheduled for Fall 2028, staff will have the opportunity to work in a modernized healthcare environment featuring enhanced patient care spaces, advanced…
Added 5 hours ago
SM
Registered Nurse - Med/Surg
Stevenson Memorial Hospital
Alliston, ON
- Internship
Demonstrates initiative and the ability to function both independently and as an inter-professional team member in a fast paced demanding environment.
Added 5 hours ago
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Internship
…major hospital redevelopment project scheduled for Fall 2028, staff will have the opportunity to work in a modernized healthcare environment featuring enhanced patient care spaces, advanced…

Fire & Flower Inc.

Retail Sales Associate

Kawartha Lakes, ON, Canada

Apply About employer

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Job details

Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Nov 2, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

Apply About employer

More about this job

Responsibilities

The Retail Experience Lead is responsible for overseeing daily store operations, including opening and closing procedures and staff supervision. They must ensure high standards of customer service, maintain store presentation, and act as a compliance steward.

Requirements

Candidates must have at least 2 years of retail experience and a high school diploma or GED. A clear criminal record and provincial cannabis certification are required for this role.

Skills

Retail sales
Cash management
Staff supervision
Customer service
Conflict resolution
Inventory presentation
Compliance
Product knowledge
Team leadership
Time management
Communication
Troubleshooting
Sales strategies
Data entry
Alarm system operation

Benefits

Mental health resources
Learning and development programs
Team member discount
Perkopolis
Goodlife fitness access

Visa sponsorship

Not detected in the job text

Keywords

Retail
Cannabis retail
Sales
Cash management
Compliance
Customer service
Staff supervision
Inventory management
Alarm systems
Conflict resolution
Onboarding
Training
Sales strategies
Data entry
Product knowledge
Retail operations

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