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Added 8 mins ago
O
M365/SharePoint Developer
Orangutech
Canada
- Temporary
Develop and prepare diagrammatic plans for solution of business, scientific and technical problems by means of computer systems of significant size and complexity
Added 8 mins ago
BL
Controller
BC Legal Management Association
Vancouver, BC · Greater Vancouver Metropolitan Area
- Other
Providing financial systems leadership, including optimizing financial systems and related applications, implementing system enhancements, automating accounting processes, and continuously…
Added 8 mins ago
PE
Journeyman Electrician - 4th Year
PTW Energy Services
Fort Saskatchewan, AB
- Full-time
Added 8 mins ago
PE
Journeyman Electricians
PTW Energy Services
Redwater, AB
- Full-time
Must be familiar with burner control Systems - flame sensing systems, associated safety devices and logic, burner modulator controls; must understand and be able to troubleshoot.
Added 8 mins ago
CG
Quality Control Inspector
Calian Group
Saskatoon, SK
- Full-time
We are looking for a Quality Assurance and Compliance Specialist to ensure products, assemblies, processes, and quality systems meet customer, contractual, regulatory, and internal quality…
Added 8 mins ago
BC
Database Administrator (Senior Systems Analyst)
British Columbia Institute of Technology
Burnaby, BC
- $84,685 to $112,200 CAD / year
- Temporary
…temporary, full-time (1.0 FTE) Database Administrator (Senior Systems Analyst). As a member of our Solution Delivery team, the Database Administrator is responsible for ensuring that the…
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Fashion Associate (Part time) - Melcor Crossing Grand Prairie
RCL - Reitmans Canada Ltd/Ltée
Grande Prairie, AB
- Part-time
Proficient in POS, ERP, ATS systems and Microsoft Office Suite.
Added 8 mins ago
WO
Registered Nurse - Emergency
William Osler Health System
Toronto, ON
- Part-time
Knowledge and understanding of information systems and technology
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Expert AI Engineering-CA
CN
Quebec, QC
- Full-time
Experience implementing observability, quality evaluation, red-teaming, hallucination mitigation, safety controls, and continuous improvement practices for AI systems*
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A
Strategy & Operations, Customer Success
Ashby
Canada
- Full-time
Optimize CS Systems: Define the business requirements to improve Customer Success efficiency, efficacy, and scalability. Partner with RevOps teammates to implement changes to tools (CRM,…
Added 9 mins ago
WO
Registered Nurse - Emergency
William Osler Health System
Toronto, ON
- Part-time
Knowledge and understanding of information systems and technology
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Assistant Manager, Derivative Settlements Operations, Settlements & Clearing (18-Month Contract GWO)
Scotiabank
Toronto, ON
- Contract
Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.
Added 9 mins ago
PG
Software Engineer in Test
Pacer Group
Toronto, ON
- $40 to $45 CAD / hour
- Contract
Experience testing AI or machine learning-powered applications, Chatbots, LLM validations, APIs, conversational systems, or generative AI features.
Added 9 mins ago
ZC
Statistical Reporting Specialist
Zurich Canada
Toronto, ON
- Full-time
Lead root-cause analysis across source systems, vendor input extracts, transformations and regulatory outputs, including error correction, historical remediation and resubmissions.
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RI
Lead Oracle Artificial Intelligence
Raas Infotek
ON · Ontario, Canada
- Contract
Integrate AI agents with Oracle Fusion APIs, business objects, and enterprise systems.
Added 9 mins ago
CH
Senior Investment Analyst
Canadian Housing Acquisition Fund
Canada
- Full-time
Added 9 mins ago
AE
Health & Safety Manager, Ontario Region
Agnico Eagle Mines Limited
Sudbury, ON
- Full-time
Maintain and continuously improve Health & Safety Management Systems and processes;
Added 9 mins ago
HS
Senior Advisor, Psychological Health & Safety (PHS)
Health Shared Services
AB · Alberta, Canada
- Full-time
…skills. Able to manage complex & sensitive issues. Strategic & systems thinker with flexibility & cultural awareness. Strong research & reporting…
Added 9 mins ago
S
Business Assistant
SaskPower
Estevan, SK
- Contract
Sort and file documents according to established filing systems, locate and retrieve documents from files as requested and maintain records of filed and removed materials
Added 9 mins ago
S
Home Health Care - Consultant Home Health Care
Sobeys
St. John's, NL
- Full-time
Added 9 mins ago
S
Store Support Representative
Sobeys
Stellarton, NS
- Full-time
Keep the supervisor informed of potential escalation situations and emerging trends observed via phone, email, or ticketing systems.
Added 9 mins ago
S
Administration & Systems - Clerk File Maintenance
Sobeys
Antigonish, NS
- Full-time
Added 9 mins ago
CN
Manager, Waste Program Oversight
Canadian Nuclear Laboratories
Pinawa, MB
- Full-time
Strong understanding of management systems, technical governance, quality assurance, records management, and performance monitoring within a regulated operating environment.
Added 9 mins ago
CF
Sales Associate (3)
Canadian Forces Morale and Welfare Services
Moose Jaw, SK
- Part-time
…with credit plan applications. You will operate Point of Sales systems, the debit/credit machine and maintain a…
Added 9 mins ago
CN
Manager, Waste Technical Services
Canadian Nuclear Laboratories
Pinawa, MB
- Full-time
Ensuring the availability of qualified personnel, technical expertise, systems, and resources are available to support waste planning, transportation, inventory management, data management,…

Fire & Flower Inc.

Retail Sales Associate

Kawartha Lakes, ON, Canada

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Applications open in a new tab.

Job details

Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Nov 2, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

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More about this job

Responsibilities

The Retail Experience Lead is responsible for overseeing daily store operations, including opening and closing procedures and staff supervision. They must ensure high standards of customer service, maintain store presentation, and act as a compliance steward.

Requirements

Candidates must have at least 2 years of retail experience and a high school diploma or GED. A clear criminal record and provincial cannabis certification are required for this role.

Skills

Retail sales
Cash management
Staff supervision
Customer service
Conflict resolution
Inventory presentation
Compliance
Product knowledge
Team leadership
Time management
Communication
Troubleshooting
Sales strategies
Data entry
Alarm system operation

Benefits

Mental health resources
Learning and development programs
Team member discount
Perkopolis
Goodlife fitness access

Visa sponsorship

Not detected in the job text

Keywords

Retail
Cannabis retail
Sales
Cash management
Compliance
Customer service
Staff supervision
Inventory management
Alarm systems
Conflict resolution
Onboarding
Training
Sales strategies
Data entry
Product knowledge
Retail operations

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