About Us:
Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer
Reports To
Store Manager or Designate
Position Overview
The Original FARM is a leading cannabis retailer that empowers guests to make informed decisions through a thoughtful and innovative customer experience. We are cannabis educators who share our passion, knowledge, and expertise with every guest.
As a Retail Sales & Delivery Associate, you’ll play a dual role supporting both our in-store guest experience and scheduled deliveries. You’ll spend time on the road delivering packaged cannabis orders safely, accurately, and on time, while also supporting the retail team as a Budtender when delivery volume is lower.
This is a great opportunity for someone who enjoys a mix of in-store and on-the-road work, takes pride in providing exceptional guest service, and is interested in growing within the cannabis retail space.
What Makes Someone Successful in This Role?
- You’re adaptable and enjoy a mix of in-store and on-the-road work
- You’re reliable, self-motivated, and take ownership of your responsibilities
- You care about creating a great guest experience, wherever that happens
- You’re comfortable working independently while also being part of a team
- You have strong communication, organization, and problem-solving skills
- You’re interested in learning and growing within the cannabis retail space
Essential Duties & Responsibilities
Delivery
- Safely deliver packaged cannabis products to guests using a company-provided vehicle
- Ensure orders are handled accurately and delivered in a timely manner
- Maintain accurate delivery records and follow all required delivery procedures
- Communicate with Dispatch to support timely and accurate deliveries
- Safely operate company equipment and vehicles
- Follow assigned routes, schedules, and delivery procedures in accordance with training and regulatory requirements
- Communicate with guests and Dispatch, escalating any issues or concerns as needed
Retail & Budtending
- Provide knowledgeable and professional service to guests and support informed purchasing decisions
- Maintain strong product knowledge and provide accurate, compliant cannabis education
- Support sales through product recommendations and promotions
- Process transactions accurately while following inventory and operational procedures
- Assist with merchandising, store setup, cleaning, and maintaining an organized retail environment
- Support receiving, inventory, and other store operations as required
- Provide occasional coverage at other locations when required
- Support the team with Budtending and other store responsibilities when there is no delivery work
General Responsibilities
- Work collaboratively with Store Leadership and the broader team to support store success
- Maintain a professional and positive approach with guests and team members
- Follow all company policies, procedures, training requirements, and applicable cannabis regulations
Qualifications & Requirements
- Must be 19+ years of age
- Valid Class 5 or 7 BC Driver’s Licence
- Clean Driver’s Abstract
- Clear Criminal Record Check
- BC Selling It Right Certificate
- Legally permitted to work in Canada
- Strong customer service and communication skills
- Strong attention to detail and time management
- Reliable, self-motivated, and team-oriented
- Comfortable using technology, apps, and communication tools
- Previous delivery, logistics, retail, or customer service experience is considered an asset
Terms of Employment
- Part-time hourly position, offering up to 30 hours per week
- Must be available to work a variety of shifts, including evenings and weekends, as required
- Must be willing to provide coverage for team members during sick days, leaves, or other staffing needs
- Must be willing to sign FARM’s terms of employment contract
Why You’ll Love Working Here
- Opportunity to work with a best-in-class cannabis retail team
- Internal growth and advancement opportunities
- Access to internal learning and development programs
- Wellness program, including access to mental health resources
- Team member discount
- Access to additional perks through Perkopolis, GoodLife, and more
Education, Training & Experience
- Provincial Cannabis Certification – Selling It Right
- Driver’s Abstract
- Criminal Record Check
- Previous delivery, logistics, or cannabis retail experience is an asset
The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.
*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *
