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Added 13 mins ago
MD
front desk supervisor
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- Full-time
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HN
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- Full-time
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Career Advancement: Opportunities for professional growth and career development*
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Added 42 mins ago
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Director, Health, Safety, & Organizational Resilience
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Added 42 mins ago
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- Full-time
Engineering sits at the heart of the business, with a culture centred around technical excellence, continuous learning and giving talented developers the opportunity to work alongside some…
Added 42 mins ago
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Governance Coordinator - Board
Athabasca University
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- $84,432.32 to $121,272.32 USD / year
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Added 58 mins ago
EA Sports FC - Associate Quality Designer - FC Quality Verification
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Added 1 hour ago
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…tactical and strategic recommendations that align with their business goals and compliance obligations. You will lead the design and implementation of tailored cybersecurity programs that…
Added 1 hour ago
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Our team members are the ambassadors of our business and the heart of what we do. We are on the look out for a passionate Personal Trainer to join our team!
Added 1 hour ago
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Added 1 hour ago
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Finance Manager, Plant Operations
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Added 1 hour ago
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Added 1 hour ago
D
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Added 1 hour ago
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Fire & Flower Inc.

Retail Sales & Delivery Associate

Waterloo, ON, Canada

Apply About employer

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Job details

Posting language: English
Posted: Oct 26, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Sales & Delivery Associate plays a dual role in delivering a consistent and elevated guest experience across both the retail floor and scheduled deliveries. This position is responsible for engaging guests with knowledgeable, professional service in-store while also ensuring orders are delivered safely, accurately, and in a timely manner. Acting as a brand ambassador at every touchpoint, this role supports sales growth, product education, and promotional initiatives, while also contributing to overall store operations including merchandising, cleanliness standards, receiving, and inventory support.

What Makes Someone Successful in This Role?

You’re interested in learning and growing within the cannabis retail space
You’re adaptable and enjoy a mix of in-store and on-the-road work
You show up consistently and take ownership of your responsibilities
You care about delivering a great guest experience, wherever that happens

Competencies and Requirements

Valid Driver’s License - Full 'G' (ON) or Class 5 (BC, AB, SK, MB)
Clean Driver’s Abstract and Clear Criminal Background Check
Personal insured vehicle with valid insurance coverage permitting delivery (business use). Proof of insurance is required during onboarding.
Smartphone with data plan (and comfort using apps/technology)
Strong guest service mindset with excellent communication skills
Reliable, self-motivated, and team-oriented with a positive attitude
Strong attention to detail, organization, and basic math skills
High level of integrity and ability to work independently and as part of a team

Essential Duties and Responsibilities

Deliver exceptional guest service by greeting guests, providing product guidance, and building strong relationships
Support sales through recommendations, promotions, and a strong understanding of products and accessories
Maintain high product knowledge to ensure accurate, compliant guest education
Assist with merchandising, store setup, and maintaining a clean, organized retail environment
Process transactions accurately while following all inventory and operational procedures
Work closely with store leadership and team members to support overall store success and guest experience
Safely complete deliveries, including order handling, loading, transportation, and on-time delivery to guests
Follow assigned routes, schedules, and all delivery procedures in accordance with training and regulatory requirements
Communicate clearly with guests and dispatch, escalating issues or concerns as needed
Maintain professionalism, a safe driving record, and full compliance with company and regulatory standards

Why you’ll love working here

Earn and retain 100% of tips during delivery shifts as part of delivering exceptional guest experiences
Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training and Experience

Provincial Cannabis Certification
3-year Drivers Abstract
Criminal Record Check
6 Months minimum delivery or logistics experience

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

Apply About employer

More about this job

Responsibilities

Provide knowledgeable, professional service to retail guests, support sales and promotions, and assist with product education, merchandising, transactions, and store operations. Safely and accurately deliver orders on assigned routes and schedules, communicate with guests and dispatch, and follow company and regulatory procedures.

Requirements

Applicants must have a valid provincial driver’s license, a clean three-year driving abstract, a clear criminal record check, a personally insured vehicle with coverage permitting business deliveries, and a smartphone with a data plan. The role also requires provincial cannabis certification and at least six months of delivery or logistics experience, along with strong communication, organization, attention to detail, and guest service skills.

Skills

Guest Service
Sales
Product Knowledge
Product Education
Communication
Driving
Delivery Logistics
Attention To Detail
Organization
Basic Math
Merchandising
Inventory Support
Transaction Processing
Route Planning
Time Management
Teamwork

Benefits

100% Of Tips During Delivery Shifts
Internal Advancement Opportunities
Wellness Program
Mental Health Resources
Learning And Development Programs
Team Member Discount
Perkopolis Access
Goodlife Access

Visa sponsorship

Not detected in the job text

Keywords

Cannabis Retail
Retail Sales
Guest Service
Product Guidance
Product Education
Sales Recommendations
Promotions
Cannabis Certification
Delivery
Logistics
Delivery Routes
Delivery Schedules
Driver’s License
Three-Year Driver’s Abstract
Criminal Record Check
Business-Use Vehicle Insurance
Smartphone
Data Plan
Merchandising
Store Operations
Inventory Procedures
Transaction Processing
Order Handling
Regulatory Compliance
Safe Driving
Dispatch Communication
Basic Math
Cleanliness Standards

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