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Added 9 mins ago
Event Supervisor, Live Events
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Toronto, ON
Part-time
As a valuable member of the Live Events team, you will be responsible for the delivery of winning customer service and leadership. You will be instrumental in overseeing the smooth,…
Added 9 mins ago
Medical Radiation Technologist (CT & X-Ray)
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Full-time
Member of Ontario Association of Medical Radiation Sciences (OAMRS) recommended.
Added 54 mins ago
Managing Director, Value Creation Private Markets
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Toronto, ON
Full-time
OPTrust’s Private Markets team is a dedicated business unit within the Investment Division of OPTrust that invests and manages private markets investments, primarily focused on…
Added 54 mins ago
Personal Banking Associate
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Full-time
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Added 54 mins ago
Store Associate
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Part-time
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Added 1 hour ago
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Finance Transformation Manager, Enterprise Performance Management (EPM) (Bilingual FR/EN)
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Added 1 hour ago
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Investigate and perform root cause analysis on non-conformance and scrap events. Communicate as required with Team Leader, Quality Analyst and Programming support on findings and correct…
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CNC Machinist - Rotational Shifts only + Benefits package + Paid time off +Shift Premium+ RRSP benefits
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Administrative Assistant
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Manager, Gift Processing (1 - Year Contract)
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Montreal, QC · Quebec, QC
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Added 2 hours ago
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Fire & Flower Inc.

Retail Store Manager

Brantford, ON, Canada

Apply by: Oct 24, 2026
Posting language: English
Posted: Sep 26, 2026

Apply About employer

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Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Store Manager is responsible for the daily operations and profitability of their assigned location(s), according to set goals and business objectives. Daily operations include staff management, customer satisfaction, product presentation, inventory management and carrying out seasonal changes and promotional activities.

All Retail Store Managers are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards.

Core Competencies & Requirements

Accountability and dependability.
Ethics and integrity.
Excellent customer service skills.
Excellent time management and prioritizing skills.
Demonstrated ability to train, coach, mentor and motivate staff.
Inventory management skills.
High level of proficiency with Microsoft Office.
Strong communication skills (verbal & written).
Strong customer service and troubleshooting skills.
Able to plan and organize work effectively and ensure its completion.
Well-defined sense of diplomacy, including solid negotiation, conflict resolution, and people management skills.
Ability to learn and adapt to sales software quickly.
Professional, responsive, and positive work attitude.
Meticulous records maintenance skills.

Job Duties

Foster, develop, and motivate high performing customer success teams in a rapidly changing/growing environment.
Ensure all customer complaints are addressed and handled professionally.
Ensure that all health, safety, and security regulations are adhered to and required standards are met.
Maintain a full understanding and reinforce departmental policies, procedures, and regulations.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Maintain adequate stock through efficient inventory management and optimization.
Increase sales, expand markets, and promote business to meet given goals within provided guidelines.
Ensure processes are maintained for checking deliveries and packaging slips
Verify invoices against packaging slips and track all expenditures.
Ensure merchandise is always presented neatly and that items are priced and priced correctly.
Manage pricing in a product's life cycle by taking seasonal changes into account.
Authorize all customer refunds.
Authorize all employee discounts.
Provide management with required sales, staff, and other assigned productivity reports.
Balance sales, print and record receipts as well as track revenue daily.
Make bank deposits daily and reconcile bank statements.
Record visa and debit accounts.
Supervise all staff in the establishment and coordinate work to ensure productive operations at all hours.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Competitive bonus elements with short-term and long-term incentives
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training and Experience

Minimum of 3 years work experience in the retail industry.
Minimum of 1 year work experience in a supervisory role in a retail environment.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.
Ontario Only - Cannabis Retail Manager License, preferred.

Working Conditions

Some travel may be required.
Ability to attend and conduct presentations.
Manual dexterity required to use desktop computer and peripherals.
Ability to lift 25 pounds.
Overtime as required.

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

Apply About employer

More about this job

Responsibilities

The Retail Store Manager is responsible for overseeing daily operations, including staff management, inventory control, and ensuring high levels of customer satisfaction. They must also drive sales growth, maintain compliance with safety regulations, and manage financial reporting for their assigned location.

Requirements

Candidates must have at least 3 years of retail experience, including a minimum of 1 year in a supervisory role. A provincial cannabis certification is required, and an Ontario Cannabis Retail Manager License is preferred.

Skills

Staff management
Customer service
Inventory management
Conflict resolution
Training and coaching
Time management
Communication skills
Sales software
Records maintenance
Compliance
Leadership
Negotiation
Problem solving
Microsoft Office
Financial reporting

Benefits

Internal advancement opportunities
Competitive bonus elements
Wellness program
Mental health resources
Internal learning and development programs
Team member discount
Perkopolis
Goodlife

Visa sponsorship

Not detected in the job text

Keywords

Retail
Cannabis
Store Management
Inventory Management
Customer Success
Compliance
Sales
Staff Supervision
Financial Reporting
Microsoft Office
Conflict Resolution
Leadership
Retail Operations
Provincial Cannabis Certification
Merchandising
Pricing Strategy
Invoicing
Bank Reconciliation
Health and Safety
Professional Development

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