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Added 7 mins ago
WC
Country Manager, Canada, Advanced Diagnostics
Waters Corporation
Canada
- Other
The Country Manager, Advanced Diagnostics Canada is responsible for leading the overall Canadian Advanced Diagnostics (ADx) business, including commercial strategy, financial performance,…
Added 7 mins ago
Director, CX Business Systems
Braze
Toronto, ON
…includes - Expert/Professional Services, Partner Led Delivery, Customer Success, and Customer/Technical Support business functions. This role demands a leader who can lead a high-performing…
Added 7 mins ago
M(
ABM Specialist
MaintainX (An Autodesk Company)
Remote, Canada
- $66,000 to $122,000 USD / year
- Full-time
- Remote
You will work closely with our Senior Manager, ABM, who sets strategy and signal design, and partner with Sales, Customer Success, Events, and Content. Within 6 to 12 months, you will run…
Added 7 mins ago
M(
ABM Specialist
MaintainX (An Autodesk Company)
Toronto, ON
- $66,000 to $122,000 USD / year
- Full-time
You will work closely with our Senior Manager, ABM, who sets strategy and signal design, and partner with Sales, Customer Success, Events, and Content. Within 6 to 12 months, you will run…
Added 7 mins ago
P
Senior Software Engineer, AI
Pebl
Remote, Canada
- $122,835 to $180,000 CAD / year
- Full-time
- Remote
At Pebl, every team member drives our success. Joining us means more than filling a role - you’re accountable for results and impact. Our values guide how we operate, execute, and…
Added 22 mins ago
Aaltos Supervisor
Canad Inns
Brandon, MB
Assists the Aaltos Manager in their absence with the day-to-day restaurant operations and makes decisions. within Aaltos including labor, customer experiences and sanitation to ensure…
Added 22 mins ago
Practice Manager
VetStrategy / Daubigny
Embrun, ON
We are seeking a dynamic and experienced veterinary Practice Manager to lead our team and ensure the smooth operation of our veterinary practice. This pivotal role is essential in driving…
Added 22 mins ago
IF
Sales Director
Iceberg Finance Group
Toronto, ON
- Full-time
Direct Reports: National Business Development Manager (BDM) Team
Added 22 mins ago
AS
Food Cupboard Associate
Algonquin Students' Association
Ottawa, ON
- Part-time
Mission: To create an environment that inspires a passion for student success.
Added 37 mins ago
TP
Gestionnaire, finances de la chaîne d’approvisionnement et revenues
Turning Point Brands Canada
Laval, QC
- Full-time
Added 37 mins ago
SR
Safety Supervisor
Spectrum Resource Group
Prince George, BC
- $75,000 to $90,000 USD / year
- Full-time
…based in Prince George, BC. This role will report to the Safety Manager for Wright Canada Holdings Ltd., with indirect reporting to the local Division Operations Manager…
Added 38 mins ago
T
Business Analyst
Teleperformance
Toronto, ON · TPCA Toronto
- Full-time
Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and…
Added 38 mins ago
T
Business Analyst
Teleperformance
Toronto, ON · TPCA Toronto
- Full-time
Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and…
Added 38 mins ago
Product Manager - AI Platform
Nesto Cloud
Canada
…push the industry forward through innovation, technology, and customer-focused…
Added 38 mins ago
Product Manager - AI Platform
Nesto Group(e)
Canada
…push the industry forward through innovation, technology, and customer-focused…
Added 38 mins ago
B
MDS Associate Territory Manager -British Columbia
BD
Vancouver, BC · Mississauga, ON · CAN Mississauga - Derry Road West
- $60,000 to $110,000 CAD / year
- Full-time
Reporting to the National Sales Manager, the Associate Territory Manager, Medication Delivery Solutions (MDS)- British Columbia is a hybrid sales and territory support role responsible for…
Added 38 mins ago
B
Product Manager, Pharmacy Automation (12 month contract)
BD
Mississauga, ON · CAN Mississauga - Derry Road West
- Full-time
The Pharmacy Automation Product Manager will manage the BD Parata™ vial portfolio for the Medication Management Solutions business within the Canadian healthcare space. The ideal candidate…
Added 38 mins ago
R
Transaction Processing Administrator
RBC
Toronto, ON
- Full-time
Support manager in updating Desk Operating Procedures
Added 38 mins ago
T
IT Audit Manager II (ATH 1162)
TD
Toronto, ON
- Full-time
As an Audit Manager II, you’ll provide oversight to complex audits and ensure completion for multiple business groups. You will be managing associated working relationships with business…
Added 38 mins ago
T
KYC Specialist
TD
Toronto, ON
- Full-time
Customer Master and Data Controls & Remediation Operations plays an important role in strengthening the quality, integrity and reliability of customer data supporting KYC operations.
Added 52 mins ago
IG
Digital Product Manager
Insight Global
Toronto, ON
- $72 to $80 CAD / hour
- Contract
Insight Global is seeking a Digital Product Manager to lead assigned initiatives and features within the Money Movement Pod of the Retail Assisted Channels Platform for a Big 5 banking…
Added 52 mins ago
S
Digital Product Manager
Swoon
Toronto, ON
- $75 to $85 CAD / hour
- Contract
We are seeking a technically strong Digital Product Manager to support the development and modernization of digital banking experiences.
Added 52 mins ago
OR
Senior Quality Control Specialist
OSL Retail Services
Mississauga, ON
- $65,000 to $75,000 CAD / year
- Full-time
…delivers customized sales solutions in retail, direct sales, and customer acquisition, all built on a foundation of integrity, respect, and passion. Our culture thrives on connection,…
Added 52 mins ago
B
Sales Enablement Manager (OTE: upto 120k)
BoomerangFX
Mississauga, ON
- $80,000 to $90,000 CAD / year
- Full-time
Collaborate cross-functionally with marketing, product, and customer success teams to align go-to-market initiatives and maximize client acquisition and retention.
Added 52 mins ago
B
Business Development Specialist, BMO Insurance
BMO
Toronto, ON · YNG
- Full-time
Discusses sophisticated insurance concepts based on customer scenarios with MGAs and brokers to demonstrate the benefit of BMO Life Assurance products.

Fire & Flower Inc.

Retail Store Manager

Brantford, ON, Canada

Apply About employer

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Job details

Posting language: English
Posted: Oct 22, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Store Manager is responsible for the daily operations and profitability of their assigned location(s), according to set goals and business objectives. Daily operations include staff management, customer satisfaction, product presentation, inventory management and carrying out seasonal changes and promotional activities.

All Retail Store Managers are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards.

Core Competencies & Requirements

Accountability and dependability.
Ethics and integrity.
Excellent customer service skills.
Excellent time management and prioritizing skills.
Demonstrated ability to train, coach, mentor and motivate staff.
Inventory management skills.
High level of proficiency with Microsoft Office.
Strong communication skills (verbal & written).
Strong customer service and troubleshooting skills.
Able to plan and organize work effectively and ensure its completion.
Well-defined sense of diplomacy, including solid negotiation, conflict resolution, and people management skills.
Ability to learn and adapt to sales software quickly.
Professional, responsive, and positive work attitude.
Meticulous records maintenance skills.

Job Duties

Foster, develop, and motivate high performing customer success teams in a rapidly changing/growing environment.
Ensure all customer complaints are addressed and handled professionally.
Ensure that all health, safety, and security regulations are adhered to and required standards are met.
Maintain a full understanding and reinforce departmental policies, procedures, and regulations.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Maintain adequate stock through efficient inventory management and optimization.
Increase sales, expand markets, and promote business to meet given goals within provided guidelines.
Ensure processes are maintained for checking deliveries and packaging slips
Verify invoices against packaging slips and track all expenditures.
Ensure merchandise is always presented neatly and that items are priced and priced correctly.
Manage pricing in a product's life cycle by taking seasonal changes into account.
Authorize all customer refunds.
Authorize all employee discounts.
Provide management with required sales, staff, and other assigned productivity reports.
Balance sales, print and record receipts as well as track revenue daily.
Make bank deposits daily and reconcile bank statements.
Record visa and debit accounts.
Supervise all staff in the establishment and coordinate work to ensure productive operations at all hours.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Competitive bonus elements with short-term and long-term incentives
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training and Experience

Minimum of 3 years work experience in the retail industry.
Minimum of 1 year work experience in a supervisory role in a retail environment.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.
Ontario Only - Cannabis Retail Manager License, preferred.

Working Conditions

Some travel may be required.
Ability to attend and conduct presentations.
Manual dexterity required to use desktop computer and peripherals.
Ability to lift 25 pounds.
Overtime as required

#hp1017

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

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More about this job

Responsibilities

The Retail Store Manager is responsible for overseeing daily operations, staff management, and ensuring profitability through effective inventory and sales strategies. They must maintain compliance with all regulations while fostering a high-performing team to deliver exceptional customer service.

Requirements

Candidates must have at least 3 years of retail experience, including 1 year in a supervisory role. A provincial cannabis certification and the ability to lift 25 pounds are required.

Skills

Staff management
Customer service
Inventory management
Conflict resolution
Time management
Training and coaching
Communication skills
Sales software
Records maintenance
Compliance
Leadership
Problem solving
Microsoft Office
Negotiation
Financial reporting

Benefits

Internal advancement opportunities
Competitive bonus elements
Wellness program
Mental health resources
Internal learning and development programs
Team member discount
Perkopolis
Goodlife

Visa sponsorship

Not detected in the job text

Keywords

Retail
Cannabis
Store Management
Inventory Management
Staff Supervision
Customer Success
Compliance
Sales Reporting
Microsoft Office
Conflict Resolution
Leadership
Product Presentation
Promotional Activities
Financial Reconciliation
Cannabis Retail Manager License
Provincial Cannabis Certification

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