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Added 14 mins ago
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Senior Manager, Technology Procurement
Deloitte
Toronto, ON
- Full-time
Deloitte Global is looking for a Senior Manager of Technology Procurement that leads global category strategy development, sourcing, negotiations and contracting within a group of…
Added 14 mins ago
TU
Director, Strategic Planning & Operations
The University of British Columbia
Vancouver, BC
- $8,810.92 to $13,202.5 CAD / month
- Full-time
…safety, strategic plan implementation, project management, policy development and implementation, IT and communications for the School of Biomedical Engineering. This senior leader role…
Added 14 mins ago
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Land Registration Officer
Government of Nova Scotia
Sydney Indian Reserve No. 28A, NS · Sydney, NS
- Full-time
Applicants relying on education and experience equivalencies must demonstrate such equivalencies in their application.
Added 14 mins ago
LS
Bus Monitor
Langley School District #35
Langley (District), BC · City of Langley, BC
- Temporary
…District offers ample opportunities for professional growth and…
Added 14 mins ago
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Quality Systems Specialist
SCIEX
Vaughan, ON
- Full-time
Minimum three years of quality assurance or QMS experience in a regulated development or manufacturing environment such as IVDs, clinical or pharmaceuticals.
Added 14 mins ago
LS
Casual Bus Driver
Langley School District #35
Langley (District), BC · City of Langley, BC
- Temporary
…District offers ample opportunities for professional growth and…
Added 14 mins ago
TU
Bioinformatics Specialist
The University of British Columbia
Vancouver, BC
- $8,810.92 to $13,202.5 CAD / month
- Full-time
…members. We require a bioinformatician to take on a dual service/development role of the BCCHR Bioinformatics Core (the…
Added 14 mins ago
VA
Technical Sales Specialist
Vanko, Analytical & Instrumentation Specialists
Calgary, AB
- Full-time
Provide technical application support for instrumentation, analyzers, and process measurement technologies.
Added 14 mins ago
NG
Finance Manager
New Gold Inc.
Emo, ON
- Full-time
…Members must clearly identify their status on the online job application and resume if they wish to receive priority…
Added 14 mins ago
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District Sales Manager
Gordon Food Service - Canada
Winnipeg, MB
- Full-time
Provides development opportunities for the District Sales Rep (DSR). Oversees and provides direction to enhance relationships and growth opportunities with customers. Reports, analyzes and…
Added 14 mins ago
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Instructor, Practical Nursing
College of the North Atlantic
Gander, NL
- Full-time
Participate in professional development activities, maintain currency, and strive for excellence in instructional practices and the nursing profession.
Added 14 mins ago
CS
Youth Services Worker
Carrier Sekani Family Services
Burns Lake, BC
- $30.56 to $39.57 CAD / hour
- Full-time
Supported to pursue life long learning, professional development and recognition for your contribution.
Added 14 mins ago
CS
Youth Services Worker
Carrier Sekani Family Services
Burns Lake, BC
- $30.56 to $39.57 CAD / hour
- Contract
Supported to pursue life long learning, professional development and recognition for your contribution.
Added 14 mins ago
NG
IT Specialist (Systems & Applications)
New Gold Inc.
Emo, ON
- Full-time
…Members must clearly identify their status on the online job application and resume if they wish to receive priority…
Added 14 mins ago
NG
Underground Automation Technician
New Gold Inc.
Emo, ON
- Full-time
…Members must clearly identify their status on the online job application and resume if they wish to receive priority…
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5726 - Assistant Store Manager FT
Lids
Sudbury, ON · Greater Sudbury, ON
- $20 USD / hour
- Full-time
Added 14 mins ago
OI
Client Operations Specialist
Orbis Investments
Burnaby, BC
- Full-time
…can look forward to a career that supports your growth and development as you take on increasing…
Added 14 mins ago
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Client Advisor - Brampton (Bilingual: Arabic, Tagalog)
RBC
Brampton, ON
- Full-time
Excellent career development and access to a variety of job opportunities across business and geographies
Added 14 mins ago
RD
Associate
RBC Dominion Securities
Kamloops, BC
- Full-time
Leaders who support your development through coaching and managing opportunities
Added 14 mins ago
MC
Mechanical Foreman
MatchBox Consulting Group
Langley (District), BC · Langley, BC
- Full-time
The organization also places a strong emphasis on internal development and promotion from within. There are established pathways for field leaders to progress into broader leadership and…
Added 14 mins ago
RD
Associate
RBC Dominion Securities
BC · West Vancouver, BC
- Full-time
Leaders who support your development through coaching and managing opportunities
Added 14 mins ago
RI
AI & Cloud Resiliency Architect
Raas Infotek
Toronto, ON · Scarborough, ON
- Contract
Collaborate with Application Development, Cloud Engineering, SRE, Security, and Operations teams to embed resiliency into solution design.
Added 14 mins ago
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Lead Quality Assurance Developer
OpenText
Waterloo, ON
- Full-time
The Capture Group of OpenText Enterprise Content Management platforms division is focusing on the development and maintenance of the Capture product line. The Capture technology transforms…
Added 14 mins ago
CM
Concurrent Disorder Specialist
Canadian Mental Health Association (CMHA) - Toronto
Toronto, ON · North York, ON
- $58,783 to $64,407 CAD / year
- Full-time
Understanding of recovery principles and their application to people with mental illness and addiction
Added 14 mins ago
O
Sr. Software Developer
OpenText
Richmond Hill, ON
- Full-time
A Development role at OpenText is more than just a job; it's an opportunity to impact lives. As a key contributor, you'll be instrumental in constructing cutting-edge Information Management…

Fire & Flower Inc.

Seasonal Retail Experience Lead

Edmonton, AB, Canada

Apply About employer

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Job details

Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Oct 27, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

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More about this job

Responsibilities

The Retail Experience Lead is responsible for overseeing daily store operations, including opening and closing procedures and staff supervision. They also ensure high standards of customer service, compliance, and product presentation while acting as a knowledge resource for the team.

Requirements

Candidates must have at least 2 years of retail experience and a high school diploma or GED. A clear criminal record and provincial cannabis certification are also required for this role.

Skills

Retail sales
Staff supervision
Cash management
Customer service
Conflict resolution
Inventory management
Team leadership
Communication skills
Time management
Organizational skills
Troubleshooting
Data entry
Compliance
Sales strategy
Training
Alarm system operation

Benefits

Internal advancement opportunities
Wellness program
Mental health resources
Learning and development programs
Team member discount
Perkopolis
Goodlife fitness discount

Visa sponsorship

Not detected in the job text

Keywords

Retail
Cannabis
Sales
Operations
Compliance
Customer Service
Cash Management
Staff Supervision
Inventory
Training
Conflict Resolution
Alarm Systems
Data Entry
Time Management
Leadership
Product Knowledge
Retail Sales Principles
Onboarding
Sales Strategies
Administrative Duties

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