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Added 9 mins ago
P&
Operations Manager Trainee, Grain
Parrish & Heimbecker, Limited
Bow Island, AB
- Full-time
…suited for candidates with grain handling and elevator operators experience who have demonstrated progressive…
Added 9 mins ago
BG
Territory Manager - Road & Mineral Technologies
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Tecumseh, ON
- Full-time
Sales industry experience and/or a comprehensive knowledge of heavy equipment considered an asset.
Added 9 mins ago
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Territory Manager - Compact Construction Equipment
Brandt Group of Companies
Tecumseh, ON
- Full-time
3-5 years of proven sales experience in construction, agricultural, or heavy equipment industries.
Added 9 mins ago
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- Full-time
Sales industry experience and/or a comprehensive knowledge of specialized transportation equipment and industry considered an asset.
Added 9 mins ago
FG
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FFUN Group
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Training & Development– Buckle up for an exciting ride! Joining us is like stepping onto a rocket ship of learning opportunities in a turbo-charged industry.
Added 9 mins ago
MU
Business Development & Partnerships Officer
McGill University
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- Full-time
Demonstrated experience in designing and delivering educational programming, professional development, or corporate learning solutions. Strong project management skills with ability to…
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Business Development Officer
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- Full-time
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Added 9 mins ago
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Senior DevSecOps Engineer
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- Full-time
A rapidly growing organization with real career progression and continuous learning
Added 9 mins ago
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Bilingual Administrative Assistant
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Liaise professionally with external clients and consultants to schedule meetings and maintain a positive, responsive experience.
Added 9 mins ago
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Spécialiste en Médias Numériques
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Added 9 mins ago
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Added 9 mins ago
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Senior Advisor, Business strategies
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A minimum of six years of relevant experience
Added 9 mins ago
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Manager, Site Merchandising
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…Skip*Hop and Little Planet brands. Meaningful work, constant learning, genuine people, and a community guided by core values that promote inclusion and innovation is in everything we do.…
Added 9 mins ago
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Project Coordinator, Contract Administration
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…concepts that are based on their needs but grounded in 50 years of experience getting projects built. Our in-house design departments include Architecture, Interior Design and Experiential…
Added 9 mins ago
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Marketing Coordinator - BMO Rewards Team (Co-op/Internship) Winter 2027
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Added 9 mins ago
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Added 10 mins ago
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Added 24 mins ago
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Added 24 mins ago
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Legal Administrative Assistant (Immigration) - Part-time
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Added 24 mins ago
KP
Future Students' Office Student Ambassador - Competition ID: 4873
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Fire & Flower Inc.

Seasonal Retail Experience Lead

Edmonton, AB, Canada

Apply About employer

Applications open in a new tab.

Job details

Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Oct 27, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

Apply About employer

More about this job

Responsibilities

The Retail Experience Lead is responsible for overseeing daily store operations, including opening and closing procedures and staff supervision. They also ensure high standards of customer service, compliance, and product presentation while acting as a knowledge resource for the team.

Requirements

Candidates must have at least 2 years of retail experience and a high school diploma or GED. A clear criminal record and provincial cannabis certification are also required for this role.

Skills

Retail sales
Staff supervision
Cash management
Customer service
Conflict resolution
Inventory management
Team leadership
Communication skills
Time management
Organizational skills
Troubleshooting
Data entry
Compliance
Sales strategy
Training
Alarm system operation

Benefits

Internal advancement opportunities
Wellness program
Mental health resources
Learning and development programs
Team member discount
Perkopolis
Goodlife fitness discount

Visa sponsorship

Not detected in the job text

Keywords

Retail
Cannabis
Sales
Operations
Compliance
Customer Service
Cash Management
Staff Supervision
Inventory
Training
Conflict Resolution
Alarm Systems
Data Entry
Time Management
Leadership
Product Knowledge
Retail Sales Principles
Onboarding
Sales Strategies
Administrative Duties

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