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Added 12 mins ago
VC
Estimator
VINCI Construction
Vancouver, BC
- Full-time
…design-build formats. This position may also act as the Technical Lead on Design-Build Projects, and if successful, act as Project Manager throughout project…
Added 12 mins ago
MU
Gestionnaire de clinique/Clinic Manager
McGill University
Montreal, QC
- $66,190 to $99,210 CAD / year
- Full-time
Leadership and Team Management: Lead, motivate, and support a multidisciplinary team while fostering professional development, collaboration, and a positive, inclusive work environment.
Added 12 mins ago
Senior Software Developer
TripArc
Toronto, ON
We're looking for an experienced developer to join TripArc as a Senior Software Developer. You'll work on a mature travel platform that thousands of travel professionals rely on every day,…
Added 12 mins ago
E
ABM Marketing Manager - 12m FTC
EcoOnline
Toronto, ON
- $80,000 to $90,000 CAD / year
- Full-time
…learning opportunities for ambitious professionals seeking development in a rapidly expanding…
Added 12 mins ago
CO
Job ID #32315: Supervisor, Cybersecurity
City of Hamilton
Hamilton, ON
- Full-time
…controls and coordinate remediation and secure recovery. May lead security workstreams or participate in projects, escalating policy, risk and resource decisions to the Manager,…
Added 12 mins ago
CO
Job ID #32314: Supervisor, IT Infrastructure
City of Hamilton
Hamilton, ON
- Full-time
Conducts performance reviews, coaching and mentoring; supports employee development, cross-training and succession planning and maintains a respectful, inclusive and psychologically safe…
Added 12 mins ago
CO
Job ID #32296: Manager, IT Infrastructure
City of Hamilton
Hamilton, ON
- Full-time
…scheduling, on-call coverage, succession, cross-training and employee development. Manages employees in accordance with applicable collective agreements, employment legislation and City…
Added 12 mins ago
CO
Job ID #32295: Manager, Cybersecurity
City of Hamilton
Hamilton, ON
- Full-time
…scheduling, coaching, performance management, succession and employee development. Address workplace matters in accordance with City policies and maintains a respectful, inclusive and…
Added 12 mins ago
CO
Job ID #32317: Senior Project Manager, Specialized Transit
City of Hamilton
ON · Hamilton, Ontario
- Full-time
Lead the development, monitoring, continual improvement, and maintenance of service standards for Accessible Transportation Services.
Added 27 mins ago
JI
Contractor Sales-Plumbing Specialist
J.D. Irving, Limited
Moncton, NB
- Full-time
…started in frontline roles and advanced through experience, development, and hard…
Added 27 mins ago
JI
Contractor Sales-Plumbing Specialist
J.D. Irving, Limited
Saint John, NB
- Full-time
…started in frontline roles and advanced through experience, development, and hard…
Added 27 mins ago
JI
Contractor Sales-Plumbing Specialist
J.D. Irving, Limited
Moncton, NB
- Full-time
…started in frontline roles and advanced through experience, development, and hard…
Added 42 mins ago
PH
Patient Care Coordinator, BC Mental Health and Substance Use Services
Provincial Health Services Authority
Vancouver, BC
- Full-time
…clinical resource for staff and supporting staff training and development. Assists the Clinical Services Manager (CSM)/Designate with performing administrative duties and coordinates…
Added 42 mins ago
Q
Director of Product Development- Glass Hardware
Quikr
Vancouver, BC
- Full-time
This person will lead hardware products across the full lifecycle, from product requirements and engineering development through validation, industrialization, mass production, launch, and…
Added 42 mins ago
FB
Assistant Grocery Manager - Overnight
Farm Boy Inc.
Ottawa, ON
- $22 CAD / hour
- Full-time
Support team development through training, coaching, motivation, and recognition while maintaining a high level of trust, confidentiality, and professionalism.
Added 42 mins ago
AI
Account Manager-Retail New Truck Sales
Altruck International Centres
Hamilton, ON
- Full-time
Business Development: Proactively prospect and generate new business through cold calling, networking, referrals, and other targeted sales initiatives.
Added 42 mins ago
AI
Account Manager-Retail New Truck Sales
Altruck International Centres
Guelph, ON
- Full-time
Business Development: Proactively prospect and generate new business through cold calling, networking, referrals, and other targeted sales initiatives.
Added 57 mins ago
Landing Gear and Brake Systems Integrator - Aerospace
Capgemini
Montreal, QC
…From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide unique R&D and engineering services across all industries. Join…
Added 1 hour ago
N
Senior Security Developer
nesto
Canada
- Full-time
…specialists, and a diverse marketing team, all working together to lead change in the mortgage…
Added 1 hour ago
N
Senior Security Developer
nesto
Canada
- Full-time
…specialists, and a diverse marketing team, all working together to lead change in the mortgage…
Added 1 hour ago
CP
Senior Research Analyst
Corealis Pharma Inc.
Laval, QC
- Full-time
We are seeking a Senior Research Analyst to lead analytical development and support GMP laboratory operations. This role combines scientific expertise, project leadership, and team…
Added 1 hour ago
J
Principal Platform Product Manager - Billing & Authentication
Jobgether
Canada
- $148,782 to $185,977 USD / year
- Full-time
…with an initial focus on billing and authentication. You will lead the transition from a legacy billing system to Stripe Billing while modernizing identity, access, and account management…
Added 1 hour ago
VE
Estimator
VINCI Energies
Vancouver, BC
- Full-time
…design-build formats. This position may also act as the Technical Lead on Design-Build Projects, and if successful, act as Project Manager throughout project…
Added 2 hours ago
AF
Child Development Specialist
Allies for Every Child
Montreal, QC · Urban agglomeration of Montreal, QC
- Full-time
…the foundation they need to increase their life choices and lead fulfilling lives. For nearly 40 years, Allies has been providing thousands of at-risk children and their families with…
Added 2 hours ago
BB
Estimator
BA Blacktop Group of Companies
Vancouver, BC
- Full-time
…design-build formats. This position may also act as the Technical Lead on Design-Build Projects, and if successful, act as Project Manager throughout project…

Fire & Flower Inc.

Seasonal Retail Experience Lead

Edmonton, AB, Canada

Apply About employer

Applications open in a new tab.

Job details

Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Oct 27, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

Apply About employer

More about this job

Responsibilities

The Retail Experience Lead is responsible for overseeing daily store operations, including opening and closing procedures and staff supervision. They also ensure high standards of customer service, compliance, and product presentation while acting as a knowledge resource for the team.

Requirements

Candidates must have at least 2 years of retail experience and a high school diploma or GED. A clear criminal record and provincial cannabis certification are also required for this role.

Skills

Retail sales
Staff supervision
Cash management
Customer service
Conflict resolution
Inventory management
Team leadership
Communication skills
Time management
Organizational skills
Troubleshooting
Data entry
Compliance
Sales strategy
Training
Alarm system operation

Benefits

Internal advancement opportunities
Wellness program
Mental health resources
Learning and development programs
Team member discount
Perkopolis
Goodlife fitness discount

Visa sponsorship

Not detected in the job text

Keywords

Retail
Cannabis
Sales
Operations
Compliance
Customer Service
Cash Management
Staff Supervision
Inventory
Training
Conflict Resolution
Alarm Systems
Data Entry
Time Management
Leadership
Product Knowledge
Retail Sales Principles
Onboarding
Sales Strategies
Administrative Duties

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