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Added 22 mins ago
R
Stock Associate-Retail
Roots
Thunder Bay, ON
- Temporary
…inventory flow systems in the store. In addition, the Stock Manager will be accountable for training and developing a core stock team. Please note, this role may require overnight…
Added 8 mins ago
MD
Systems Modernization & Product Officer - Product Management Director Sr
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
Added 51 mins ago
SP
Beauty Manager, Hourly Part Time Day
SDM Parke & Parke (Durrani Pharmacies Ltd)
Hamilton, ON
- Part-time
Prepares performance appraisals in association with Front Store Manager
Added 51 mins ago
SH
Merchandiser, Hourly Part Time Day
SDM Hamilton Cannon E (Ravi Patel Pharmacy Ltd)
Hamilton, ON
- Part-time
Supports Front Store Manager/Assistant Front Store Manager in maintaining the quality and standards
Added 8 days ago
DG
Senior Manager, Assurance [Privately Held Business Group]
Doane Grant Thornton
Lethbridge, AB
- Full-time
That’s why we’re working in a model where teams are required to be together in the office 4 days per week
Added 8 days ago
DG
Senior Manager, Assurance [Privately Held Business Group]
Doane Grant Thornton
Edmonton, AB
- Full-time
That’s why we’re working in a model where teams are required to be together in the office 4 days per week
Added 1 month ago
DG
Manager, Assurance [Privately Held Business Group]
Doane Grant Thornton
Red Deer, AB
- Full-time
That’s why we’re working in a model where teams are required to be together in the office 4 days per week
Added 38 mins ago
SM
RQ11724 – Project Manager/Leader – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Work Arrangement: Onsite – 5 Days per Week · Work Arrangement: Onsite – 5 days per week
Added 38 mins ago
SM
RQ11884 – Project Manager/Leader – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Work Arrangement: Onsite – 5 Days per Week
Added 38 mins ago
SM
RQ00838 – Solution Architect – CRM – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Hours: 7.25 hours per day, 5 days per week
Added 1 month ago
CH
Hotel Housekeeping Manager
Crescent Hotels
ON
- Full-time
Must have the ability to communicate in English
Added 1 hour ago
AC
Budtender
Atlantic Cultivation
Grand Falls-Windsor, NL
- Part-time
…learn/perform all reasonably assigned duties, as per their Store Manager or Retail District Managers instruction, to the best of their…
Added 1 hour ago
CH
Hotel Housekeeping Manager
Crescent Hotels & Resorts
Mississauga, ON
- Full-time
Must have the ability to communicate in English
Added 1 hour ago
AC
Senior Accountant, Accounting Advisory Services (AAS)
ACCA Careers
Toronto, ON
- Full-time
Update manager or engagement partner on the progress of engagements
Added 1 hour ago
FB
LPG Engineer
Flogas Britain
Field, BC
- Full-time
Reporting to the Consumer Engineering Manager – Metered Estates through our trusted Lead Technician, you'll play a vital role in bringing LPG to life at our customers' homes and businesses.…
Added 1 hour ago
FB
Health & Safety Support Manager
Flogas Britain
Field, BC
- Full-time
How you’ll power our business as a Health and Safety Support Manager
Added 1 hour ago
WC
(CAN) Self Checkout Attendant
Wal-Mart Canada Corp
Waterdown, ON
- Part-time
…and escalate cash or technical issues to the Customer Service…
Added 2 hours ago
SS
Merchandiser, Hourly Part Time Flexible Shifts Greenlight Requisition
SDM St John Crown (Taryn Fitzpatrick Pharmacy Ltd)
Saint John, NB
- Part-time
Supports Front Store Manager/Assistant Front Store Manager in maintaining the quality and standards
Added 2 hours ago
AA
RESPONSABLE DE LA PLANIFICATION BASELINE (LONG TERME) / BASELINE (LONG TERM) PLANNING MANAGER
Airbus Aircraft
Montreal, QC
- Contract
Added 2 hours ago
FR
Senior HR Generalist
FirstService Residential Canada
Vancouver, BC
- Full-time
Supporting the H&S committee; provides updates and advice on best practices, acts as the Manager representative.
Added 2 hours ago
Do not apply - 2H 2026- Test BTS
Bell
Burnaby, BC
Added 3 hours ago
FR
Live-Out Building Superintendent
FirstService Residential Canada
Toronto, ON · Scarborough, ON
- Full-time
Responsible for reporting all deficiencies, maintenance requirements, vandalism and care taking supply inventory to the Property Manager as required
Added 3 hours ago
FR
Strata Coordinator
FirstService Residential Canada
Vancouver, BC
- Full-time
Must have a Strata Manager License
Added 3 hours ago
SH
Registered Psychiatric Nurse/Nurse (N2) - Acute Area 12 - SMHC
Shared Health-Soins Communs
Selkirk, MB
- Full-time
Under the general supervision of the Manager Health Services or designate, the Registered Psychiatric Nurse (RPN)/ Registered Nurse (RN) is responsible for providing professional registered…
Added 3 hours ago
SH
Staff Respiratory Therapist
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
Must have effective written and verbal communication skills

Fire & Flower

Retail Experience Lead

Calgary, AB, Canada

Apply on jobs.dayforcehcm.com About employer

Applications open in a new tab.

Job details

Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Oct 30, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

Apply on jobs.dayforcehcm.com About employer

More about this job

Responsibilities

The Retail Experience Lead will open and close the store, supervise staff on shift, and help customers while leading by example. They will also handle cash, keep the store clean and organized, and pass staff issues and complaints to store managers.

Requirements

Candidates need at least 2 years of retail experience, a high school diploma or GED, a clear criminal record, and a Provincial Cannabis Certification. They also need strong customer service, communication, conflict resolution, and cash management skills.

Skills

Retail sales principles
Customer service
Cash management
Security alarm systems (arming and disarming)
Sales software
Data entry
Conflict resolution
Negotiation
Objection handling
Team leadership and coaching
Staff training and onboarding
Complaint resolution
Written and verbal communication
Time management
Organization
Inventory presentation and merchandising
Desktop computer use
Policy and compliance education

Benefits

Wellness program with mental health resources
Internal advancement opportunities
Internal learning and development programs
Team member discount
Perkopolis and Goodlife perks

Keywords

Retail Experience Lead
retail supervisor
store lead
cannabis retail
cannabis dispensary
retail management
shift supervisor
customer service
cash management
alarm systems
sales software
team leadership
store operations
conflict resolution
data entry
Provincial Cannabis Certification
FIKA
Fire & Flower

Seniority

Mid level

Perks

Employee discount
Wellness program

Licences and certifications

Provincial Cannabis Certification

Tools

Desktop computer
Sales software
Security alarm system

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Work requirements

Jobs in Canada