Jobs in Canada

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Added 4 hours ago
S
Manager, Planning and Project Controls, BC Health Workday
Sanya’k̓ula
BC · British Columbia, Canada
- Full-time
…project controls. Key contacts are with the health organizations Managers and Project Manager as well other senior leaders, to consult, negotiate and ensure commitment to project…
Added 4 hours ago
PH
Manager, Planning and Project Controls, BC Health Workday
Provincial Health Services Authority
BC · British Columbia, Canada
- Full-time
…project controls. Key contacts are with the health organizations Managers and Project Manager as well other senior leaders, to consult, negotiate and ensure commitment to project…
Added 8 hours ago
GE
Blaze Bar & Grill Server
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Valid Alberta ProServe certification is required
Added 8 hours ago
GE
Banquet Server
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Assist maintaining all front of house inventory control levels to meet business volumes.
Added 12 hours ago
P–
Manager, Planning and Project Controls, BC Health Workday
PHSA – Corporate
BC
- Full-time
- Temporary
…project controls. Key contacts are with the health organizations Managers and Project Manager as well other senior leaders, to consult, negotiate and ensure commitment to project…
Added 20 hours ago
GE
Blaze Bar & Grill Server
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Valid Alberta ProServe certification is required
Added 20 hours ago
GE
Banquet Server
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Assist maintaining all front of house inventory control levels to meet business volumes.
Added 23 hours ago
NM
Field Specialist
NCS Multistage LLC
Red Deer, AB
- Full-time
Work Schedule: 15 days on, 6 days off, 12-hour shifts, on call 24/7 while on days on
Added 23 hours ago
NM
Field Specialist
NCS Multistage LLC
Grande Prairie, AB
- Full-time
Work Schedule: 15 days on, 6 days off, 12-hour shifts, on call 24/7 while on days on
Added 1 day ago
GE
Banquet Server
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Assist maintaining all front of house inventory control levels to meet business volumes.
Added 1 day ago
GE
Blaze Bar & Grill Server
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Valid Alberta ProServe certification is required
Added 1 day ago
Retail Experience Lead
Ganjika House
Brampton, ON
…management, administrative duties, setting alarms, and keeping the front of house clean and…
Added 1 day ago
P-
Coordinator, Quality Assurance - BC Transplant
PHSA - Provincial Health Services Authority
Vancouver, BC
- Full-time
Communicates and collaborates with a variety of front line physicians, transplant infectious disease specialists, nurses, program managers, coordinators and donation/transplant staff…
Added 1 day ago
PT
Product Manager/Builder, Catering
PAR Technology
Toronto, ON
- $120,000 to $140,000 USD / year
- Full-time
- Hybrid
…to designing the experience, to putting something working in front of real users, and then iterating on what they…
Added 1 day ago
LC
Coordinator_FT-Perm
LOFT Community Services
Bradford, ON
- $67,011 to $79,010 CAD / year
- Full-time
Bradford House provides specialized assisted living support to vulnerable older adults with complex needs. Bradford House responds to each resident’s needs, so they can live safely and in…
Added 1 day ago
GN
Full-time Restaurant Manager
Groupe Nordik
Whitby, ON
- Full-time
…Manager leads the day-to-day operation of the restaurant and the Front of House team of approximately 20 to 50 Artisans. The Restaurant Manager is accountable for the quality and…
Added 1 day ago
FH
Housing Waitlist and Client Services Lead
Fife House Foundation
Toronto, ON
- $25.5 CAD / hour
- Full-time
- Contract
- On-site
Fife House is seeking a dedicated individual to fill the role of Housing Waitlist and Client Services Lead across a number of its programs. As a member of the team, the Housing Waitlist and…
Added 1 day ago
Retail Experience Lead
Pop's Cannabis
Edmonton, AB
…management, administrative duties, setting alarms, and keeping the front of house clean and…
Added 1 day ago
Retail Experience Lead
Pop's Cannabis
Windsor, ON
…management, administrative duties, setting alarms, and keeping the front of house clean and…
Added 1 day ago
IK
Guest Experience Manager
Impact Kitchen
Toronto, ON
- $50,000 CAD / year
- Full-time
Guest Experience Managers make an impact everyday through leading our front-of-house operations, supporting the Restaurant General Manager in running a profitable business and being a role…
Added 1 day ago
Retail Experience Lead
Fire & Flower
Saskatoon, SK
…management, administrative duties, setting alarms, and keeping the front of house clean and…
Added 1 day ago
WD
Shelter Program Assistant - Casual
WISH Drop-In Centre Society
Vancouver, BC
- $29.97 to $31.57 CAD / hour
- Per diem
- On-site
1 year working in front line social services in the Downtown Eastside or similar community.
Added 1 day ago
CP
Director, People + Culture
Calgary Philharmonic Orchestra
Calgary, AB
- $120,000 to $155,000 CAD / year
- Full-time
- Hybrid
Support the Volunteer Manager in the recruitment process and management of other volunteers (Front of House, events, etc.).
Added 1 day ago
Counsel - Finance & AI Innovation
Groom & Associates
Montréal, QC
Location: Downtown Montreal, Quebec - Hybrid 3 days in office, 2 days work from home
Added 1 day ago
AI
Accenture Construct - Senior Project Engineer, COM
Accenture Infrastructure & Capital Projects Inc.
Toronto, ON
- Full-time
You'll work alongside people who think big and act bold: project managers, engineers, technologists and strategists who pair real-world delivery with AI. And you won't be handed a slice of…

Fire & Flower

Retail Experience Lead

Winnipeg, MB, Canada

Apply on jobs.dayforcehcm.com About employer

Applications open in a new tab.

Job details

Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Nov 6, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

Apply on jobs.dayforcehcm.com About employer

More about this job

Responsibilities

The Retail Experience Lead will open and close the store, supervise staff on shift, and help customers while leading by example. They will also handle cash, keep the store clean and organized, and pass staff issues and complaints to store managers.

Requirements

Candidates need at least 2 years of retail experience, a high school diploma or GED, a clear criminal record, and a Provincial Cannabis Certification. They also need strong customer service, communication, conflict resolution, and cash management skills.

Skills

Retail sales principles
Customer service
Cash management
Security alarm systems (arming and disarming)
Sales software
Data entry
Conflict resolution
Negotiation
Objection handling
Team leadership and coaching
Staff training and onboarding
Complaint resolution
Written and verbal communication
Time management
Organization
Inventory presentation and merchandising
Desktop computer use
Policy and compliance education

Benefits

Wellness program with mental health resources
Internal advancement opportunities
Internal learning and development programs
Team member discount
Perkopolis and Goodlife perks

Keywords

Retail Experience Lead
retail supervisor
store lead
cannabis retail
cannabis dispensary
retail management
shift supervisor
customer service
cash management
alarm systems
sales software
team leadership
store operations
conflict resolution
data entry
Provincial Cannabis Certification
FIKA
Fire & Flower

Seniority

Mid level

Perks

Employee discount
Wellness program

Licences and certifications

Provincial Cannabis Certification

Tools

Desktop computer
Sales software
Security alarm system

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Work requirements

Jobs in Canada