IT Support

Are you passionate about using technology to support teams and improve service delivery?

FIREFLY is seeking a temporary full-time Information Technology (IT) Support team member to help ensure our staff have the tools and support they need to deliver high-quality programs and services across our region. This role plays an important part in keeping our systems running smoothly and supporting day-to-day technology needs. This duration of this position is three (3) months with possibility of extension.

About FIREFLY

FIREFLY is a multi-service, non-profit organization committed to strengthening the health and well-being of children, youth, and families. We provide community-based, mental health, and developmental services across Northwestern Ontario in partnership with families, schools, child care centres, and community organizations.

About the Role

As an IT Support team member, you will provide technical assistance across the organization, helping staff troubleshoot issues, maintain systems, and stay connected. Working closely with the Systems and Performance Management Team and reporting to the IT Manager, you will:

• Provide technical support and guidance to staff on computer hardware and software
• Respond to IT requests, diagnose issues, and resolve equipment or system problems
• Document and track reported issues and resolutions
• Set up and configure applications, systems, hardware, and peripherals
• Support network systems and provide backup technical assistance as needed
• Monitor and assist with anti-virus, security measures, and system updates
• Assist with maintaining the agency intranet, SharePoint, and website
• Escalate unresolved technical issues to the Senior IT Support
• Travel to FIREFLY locations to provide on-site support as required
• Perform other duties as assigned

What We're Looking For

Education & Experience

• Diploma or degree in Information Technology, Computer Science, or a related field (or equivalent experience)
• Experience supporting computer systems, hardware, and software in a workplace setting
• Familiarity with Microsoft environments (e.g. Azure, Active Directory, SharePoint, Intune)
• Experience providing user support and troubleshooting technical issues

Skills & Competencies

• Strong problem-solving and troubleshooting skills
• Clear communication and ability to explain technical concepts in plain language
• Strong organization, time management, and documentation skills
• Ability to manage multiple requests and prioritize effectively
• Ability to work both independently and as part of a team
• Commitment to customer service and supporting staff needs
• Ability to manage conflict and problem-solve effectively
• Familiarity with security best practices and system maintenance

Conditions of Employment:

• Valid Driver's Licence and ability to travel within Northwestern Ontario
• Clear Criminal Record Check 
• Ability to manage a reasonable workload with effective prioritization and follow-up
  
• Commitment to teamwork while working independently
• Commitment to delivering high-quality work
• Ability to support a respectful and safe workplace
• Commitment to promoting and following FIREFLY's health and safety practices
• Some evening and weekend work may be required from time to time

Why Join FIREFLY?

At FIREFLY, we believe in supporting our staff so they can support our communities. You'll join a collaborative, purpose-driven team focused on making a difference for children and families.

Benefits include:

• 4% vacation pay (as per casual employment standards)
• Supportive workplace culture focused on teamwork and well-being.

Interested in this position?

We encourage you to apply. Applications will be accepted until October 29, 2026. Only those selected for an interview will be contacted.

FIREFLY does not use artificial intelligence to screen, assess, or select applicants.