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FIREFLY

Service Coordinator (Internal Posting)

ON, Canada
Kenora, Red Lake or Dryden, ON, P0V 2M0, Canada

Full-time

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Job details

Job type: Full-time
Experience: Minimum 3 years' experience working directly with children, youth, and families with multiple and/or complex special needs
Posting language: English
Posted: Oct 8, 2026

Original job description

Are you passionate about supporting young children and families in Kenora?

FIREFLY is seeking a full time Service Coordinator to join our Coordinated Service Planning (CSP) team in either Kenora, Dryden or Red Lake.

About FIREFLY

FIREFLY is a multi-service, non-profit organization committed to strengthening the health and well-being of children, youth, and families. We provide community-based, mental health, and developmental services across Northwestern Ontario in partnership with families, schools, child care centres, and community organizations.

About the Role

Coordinated Service Planning is designed to provide children and youth with multiple and/or complex special needs, and their families, with a seamless, family-centred service experience. As a Service Coordinator, you will lead inter-agency, multi-disciplinary care teams to develop and implement a single, integrated Coordinated Service Plan that reflects the child and family's strengths, vision, and goals. You will play a central role in ensuring services are connected, collaborative, and responsive as children grow and their needs evolve.

Reporting to the Clinical Manager, you will:

Engage children, youth, and families to identify their vision, strengths, and goals.
Develop individualized, strength-based Coordinated Service Plans.
Facilitate inter-agency, multi-disciplinary team meetings.
Lead collaborative planning processes to ensure seamless service delivery.
Connect families with appropriate local, regional, and provincial services.
Monitor progress and adjust service intensity based on changing needs.
Apply standardized screening tools.
Support conflict resolution and guide teams through competing priorities.
Initiate and facilitate complex special needs process when needs exceed locally available resources.
Contribute to community development by participating in and leading community networks supporting children with special needs.
Maintain a high standard of professional conduct and quality of care.

This role requires strong leadership, maturity, and exceptional interpersonal skills in an evolving and dynamic service delivery system.

What We're Looking For

Education & Experience

Undergraduate Degree in Human Services or equivalent combination of education and experience
Minimum 3 years' experience working directly with children, youth, and families with multiple and/or complex special needs
Demonstrated experience coordinating services across multiple systems and sectors
Recent experience working as part of a multi-disciplinary team, ideally across agencies
Experience supporting families in the Kenora and Rainy River Districts
Experience writing integrated SMART goals involving multiple service providers
Demonstrated commitment to high-quality, family-centred care
Experience working with children and families/caregivers from diverse cultural backgrounds

Skills & Competencies

We're looking for someone who demonstrates:

Assessment & Planning

Strength-based, solution-focused, holistic assessment skills
Strong service planning and coordination skills
Ability to tailor service levels to child and family needs

Leadership & Facilitation

Strong leadership skills
Excellent team and meeting facilitation skills
Ability to guide teams toward consensus
Conflict resolution and negotiation skills

Communication

Advanced written and verbal communication skills
Ability to build strong, trusting relationships with families and service providers

Collaboration & Systems Knowledge

Extensive knowledge of broader social service system for children and families
Knowledge of local, regional, and provincial resources
Ability to navigate evolving systems of care

Organization & Technical Skills

Strong organizational and time management skills
Ability to manage competing priorities with minimal supervision
Project management skills, including workflow and small project planning
Proficiency in word processing and electronic client databases, experience in EMHware would be beneficial

Professional Practice

Commitment to continuous improvement
Cultural awareness and respect for diverse beliefs and traditions
High standards of professionalism and ethical conduct
Ability to manage competing priorities while maintaining high-quality work
Demonstrated professionalism, emotional intelligence, and alignment with FIREFLY's values.

Conditions of Employment:

Clear Criminal Record Check (required upon hire)
Travel within the service region is required
Ability to manage a reasonable workload with effective prioritization and follow-up while meeting quality standards
Some evening and weekend work required based on service demands
Ability to work both independently and collaboratively
Commitment to role modeling FIREFLY vision and values
Commitment to promoting and adhering to FIREFLY's health and safety policies

Why Join FIREFLY?

At FIREFLY, we believe in building brighter futures for children and families through collaboration, inclusion, and community connection. We offer a supportive team environment and opportunities for professional growth.

Benefits include:

Opportunity to join the Healthcare of Ontario Pension Plan (HOOPP)
Vacation entitlement starting at 4%, plus paid time off between Christmas and New Year's
Paid sick leave earned monthly at a rate of 1 day per month
Additional paid time off including Wellness Days, and Community Service & Cultural Days.
Professional development opportunities and access to training resources.
Supportive workplace culture focused on teamwork and well-being.

Interested in this position? Please apply by 4:00 p.m. Friday, October 16, 2026. This position is vacant.

FIREFLY does not use artificial intelligence to screen, assess, or select applicants.

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More about this job

Responsibilities

The Service Coordinator leads inter-agency, multi-disciplinary teams to develop and implement integrated Coordinated Service Plans for children with complex needs. They are responsible for engaging families, monitoring progress, and facilitating collaborative planning to ensure seamless service delivery.

Requirements

Candidates must hold an undergraduate degree in Human Services or equivalent and have at least 3 years of experience working with children and families with complex needs. Strong leadership, facilitation, and communication skills are essential for navigating the social service system.

Skills

Service coordination
Case management
Inter-agency collaboration
Multi-disciplinary team facilitation
Strength-based assessment
Conflict resolution
Negotiation
Project management
Written communication
Verbal communication
Time management
Electronic client databases
Cultural awareness
Leadership
Relationship building

Benefits

Healthcare of Ontario Pension Plan (HOOPP)
Vacation entitlement
Paid time off between Christmas and New Year's
Paid sick leave
Wellness Days
Community Service & Cultural Days
Professional development opportunities

Visa sponsorship

Not detected in the job text

Keywords

Service Coordinator
Coordinated Service Planning
Human Services
Mental Health
Developmental Services
Case Management
Inter-agency
Multi-disciplinary
SMART goals
EMHware
Community Development
Social Service System
Family-centred care
Conflict Resolution
Project Management
Assessment
Non-profit
Healthcare of Ontario Pension Plan
HOOPP
Professional Conduct
Cultural Awareness
Emotional Intelligence
Workflow Planning
Electronic Client Databases
Service Delivery

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