Restaurant Manager

Company Description Firehouse Subs® is a fast-growing restaurant chain known for hearty, flavorful subs, heartfelt service, and a strong commitment to public safety. Founded in Jacksonville, Florida in 1994 by two former firefighters, the brand is built on quality meats and cheeses and a distinct community-focused culture. Through the Firehouse Subs Public Safety Foundation®, the company supports first responders and local public safety initiatives across its markets. With more than 1,500 restaurants open and hundreds more planned, Firehouse Subs continues to expand while supporting franchisees and area representatives in building successful businesses. The brand is highly regarded by guests for supporting local community activities and seeks team members who share its passion for service and community impact.
Role Description The Restaurant Manager at Firehouse Subs in Edmonton, AB is responsible for overseeing daily restaurant operations to ensure excellent guest experiences and efficient service. This full-time, on-site role includes supervising and coaching team members, managing scheduling and labor, and upholding food safety, cleanliness, and brand standards. The Restaurant Manager will monitor product quality, inventory levels, and ordering to support consistent execution of the Firehouse Subs menu. Day-to-day responsibilities include leading by example in guest service, handling escalated customer concerns, coordinating training, and supporting hiring and onboarding. The role also involves basic financial oversight such as tracking sales, managing costs, and supporting local marketing efforts in alignment with company guidelines.
Qualifications

• Strong customer-facing skills, including Customer Service and Customer Satisfaction, with a focus on creating positive guest experiences.
• Experience in Hiring and team leadership, including training, coaching, and performance feedback.
• Effective Communication skills for interacting with guests, team members, and leadership.
• Knowledge of Food & Beverage operations, including food safety, quality control, and restaurant hygiene standards.
• Previous experience in restaurant or retail management preferred, with the ability to manage shifts and oversee a team.
• Basic understanding of budgeting, inventory management, and cost control in a fast-paced environment.
• Ability to work flexible hours, including evenings, weekends, and holidays, as business needs require.
• High school diploma or equivalent required; post-secondary education in hospitality, business, or a related field is an asset.
• Commitment to Firehouse Subs’ community-focused mission and willingness to support local initiatives.