Jobs in Canada

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Added 7 mins ago
Senior Regional Marketing Manager, North America (Hybrid)
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…suite of solutions for PDF, eSigning, identity verification and analytics supported by a best-in-class customer success and change management team. With more than 3 million licensed users…
Added 1 hour ago
MD
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- Full-time
Muscular Dystrophy Canada is looking for a Community Development Manager based in the Vancouver/Lower Mainland region to strengthen our relationships, fundraising and presence across…
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Operations Administrative Support Officer
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Firehouse Subs

Sr. Manager, Operations Standards, Firehouse Subs, Canada

Toronto, ON, Canada

Base salary range of $130,000 – $150,000 CAD. · Full-time

Apply on LinkedIn About employer

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Job details

Pay: Base salary range of $130,000 – $150,000 CAD.
Job type: Full-time
Apply by: Nov 12, 2026
Experience: 7+ years of experience in large-scale restaurant operations, with a solid understanding of the QSR industry.
Posting language: English
Posted: Oct 13, 2026

Original job description

Ready to make your next big professional move? Join us on our journey to achieve our big dream of building the most loved restaurant brands in the world.

Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with nearly $45 billion in annual system-wide sales and over 32,000 restaurants in more than 120 countries and territories.

RBI owns four of the world's most prominent and iconic quick service restaurant brands – TIM HORTONS®, BURGER KING®, POPEYES®, and FIREHOUSE SUBS®. These independently operated brands have been serving their respective guests, franchisees and communities for decades. Through its Restaurant Brands for Good framework, RBI is improving sustainable outcomes related to its food, the planet, and people and communities.

RBI is committed to growing the TIM HORTONS®, BURGER KING®, POPEYES® and FIREHOUSE SUBS® brands by leveraging their respective core values, employee and franchisee relationships, and long track records of community support. Each brand benefits from the global scale and shared best practices that come from ownership by Restaurant Brands International Inc.

Job Summary

The Senior Manager of Operations Standards plays a critical role in supporting franchise partners and ensuring that Firehouse Subs has clearly defined and executable standards and processes. This role focuses on driving operational excellence, developing training programs, and implementing brand standards that align with business objectives. The position collaborates closely with cross-functional teams to improve guest satisfaction, enhance franchisee profitability, and uphold brand consistency across restaurants.

RBI follows a 5 day, in-office work schedule to support collaboration. Candidates should be comfortable working onsite 5 days per week at our Toronto, Canada office.

What You’ll Own

Product Development & Implementation Support

Lead the planning, testing, and evaluation of new products, defining operating standards and procedures.
Develop recommendations based on product feasibility, ensuring alignment with brand objectives.
Create tools and metrics to support the flawless execution of brand initiatives, tracking key performance indicators to evaluate operational success.

Standards & Procedures Management

Identify, test, and implement process or system enhancements that streamline operations, boost efficiency, and support profitability.
Oversee core business categories, such as Breakfast, Beverages, and Lunch, and ensure compliance with established brand standards.
Manage the brand operations manual, ensuring alignment across all platforms and standardized materials.

Execution of Brand Initiatives

Collaborate with Field Operations and other departments to ensure timely and effective implementation of brand initiatives.
Develop risk mitigation plans and execute them to prevent bottlenecks and disruptions during national launches and promotional events.
Lead the communication of ad hoc changes, ensuring clarity and consistency across all levels of the organization.
Lead project management for brand initiatives, including technology and new equipment rollouts, coordinating stakeholders and supporting effective implementation across restaurants.

Cross-Functional Collaboration & Stakeholder Engagement

Work closely with external stakeholders, including franchisees and vendors, and internal partners in Operations, Marketing, and Training to facilitate seamless execution.
Manage new franchisee onboarding in partnership with Training and training restaurants, helping franchisees prepare to operate in alignment with brand standards.
Work closely with the Marketing team to coordinate and execute calendar initiatives across restaurants.
Influence key stakeholders by presenting clear, data-driven insights and recommendations, driving alignment on operational goals.
Serve as a primary point of contact for escalations related to brand standards compliance, working to uphold operational excellence.

Continuous Improvement & Innovation

Conduct in-depth analysis to identify root causes of performance gaps and develop strategies to address them.
Leverage RBI’s Problem-Solving Methodology and apply analytical insights to improve Profit and Loss (P&L) and Return on Investment (ROI) metrics.
Drive innovation by identifying opportunities to enhance restaurant management tools, processes, and training programs.

What Ingredients You’ll Bring

Bachelor’s degree in Business, Operations, or a related field.
7+ years of experience in large-scale restaurant operations, with a solid understanding of the QSR industry.
Proficient in Microsoft Office (Excel, PowerPoint, and Word), with familiarity in data visualization tools such as Tableau.
Ability to analyze data, identify trends, and create actionable plans to address operational issues and improve performance.
Strong leadership skills with the ability to influence and motivate cross-functional teams and franchise partners.
Excellent written and verbal communication skills, with the ability to present information clearly and persuasively to diverse audiences.
Proven ability to build relationships, collaborate effectively, and navigate large, matrixed organizations.
Willingness to travel on an ad hoc basis to support field operations, conduct training sessions, and implement brand standards.

Salary

Base salary range of $130,000 – $150,000 CAD. Base salary for this position may vary based on relevant factors such as experience, education, location, and skills.

This position is eligible to participate in the Company’s annual discretionary bonus plan, subject to the terms and conditions of the incentive program, based on individual and company performance metrics. This position may also be eligible for additional compensation in the form of equity grants pursuant to the Company’s long-term incentive plan.

Benefits

This position is benefits eligible and offers a comprehensive package: health benefits (medical, dental, vision and life insurance) offered upon hire date; fertility benefits to support family planning needs; a 401(k) plan with Company match available after the first year of service; time-off programs (PTO, sick leave, Company-observed holidays, and parental leave); short-term and long-term disability insurance; and telemedicine & mental wellness support. Eligibility requirements apply to certain benefits and resources, and may vary based on job classification, location, and length of employment. We are equally committed to professional development, offering various learning and development courses.

This posting is for an existing or upcoming vacancy.

#firehousesubs

Benefits at all of our global offices are focused on physical, mental and financial wellness. We offer unique and progressive benefits, including a comprehensive global paid parental leave program that supports employees as they expand their families, free telemedicine and mental wellness support.

Restaurant Brands International and all of its affiliated companies (collectively, RBI) are equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations. RBI's policy applies to all terms and conditions of employment. Accommodation is available for applicants with disabilities upon request.

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More about this job

Responsibilities

Develop and implement operational standards, procedures, training, and tools to support product launches, brand initiatives, and consistent restaurant execution. Partner with franchisees and cross-functional teams to improve guest satisfaction and profitability, manage operational risks, and use data-driven analysis to address performance gaps.

Requirements

Requires a bachelor’s degree in Business, Operations, or a related field and at least seven years of experience in large-scale restaurant operations, with knowledge of the quick-service restaurant industry. Candidates should bring strong analytical, leadership, communication, and collaboration skills, proficiency in Microsoft Office, familiarity with Tableau, and willingness to travel occasionally.

Skills

Restaurant Operations
Operational Standards
Product Development
Training Program Development
Project Management
Franchisee Relations
Cross-Functional Collaboration
Data Analysis
Root Cause Analysis
Process Improvement
Risk Mitigation
Stakeholder Management
Communication
Microsoft Excel
Microsoft PowerPoint
Tableau

Benefits

Medical Insurance
Dental Insurance
Vision Insurance
Life Insurance
Fertility Benefits
401(k) With Company Match
Paid Time Off
Sick Leave
Company Holidays
Parental Leave
Short-Term Disability Insurance
Long-Term Disability Insurance
Telemedicine
Mental Wellness Support
Professional Development
Annual Discretionary Bonus
Equity Grants

Visa sponsorship

Not detected in the job text

Keywords

Quick-Service Restaurants
Restaurant Operations
Franchise Operations
Operational Excellence
Brand Standards
Operations Manual
Product Development
Product Feasibility
Training Programs
New Franchisee Onboarding
Project Management
Technology Rollouts
Equipment Rollouts
Process Improvement
Breakfast Operations
Beverage Operations
Lunch Operations
Key Performance Indicators
Data Analysis
Root Cause Analysis
Risk Mitigation
Profit And Loss
Return On Investment
Microsoft Excel
Microsoft PowerPoint
Microsoft Word
Tableau
RBI Problem-Solving Methodology
Field Operations
Guest Satisfaction

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Work requirements

Jobs in Canada