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Added 12 mins ago
MANAGER OF ENVIRONMENTAL PROGRAMS AND COMPLIANCE (Permanent, Full-time; Exempt)
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Added 27 mins ago
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First Canadian Financial Group

Bilingual Cancellations Agent

Sherwood Park, AB, T8A 3X6, Canada

Job type: Full-time
Posting language: English
Posted: Sep 24, 2026

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Original job description

First Canadian is a national organization and we are experiencing unprecedented growth!

We aim to hire bright, hard-working people who share our values. We seek employees who are committed to learning, career growth, and opportunity. We take pride in being an organization that our employees support long-term. We believe in our employees and celebrate their success by asking for employee opinions and feedback so that we continue to be a Great Place to Work.

We award our team with the following:

An uplift of 5% is applied after the probationary period for qualified professional level French bilingualism (both spoken and written).
Off work 1 hour early on Fridays.
Earned Time-Off Program and vacation.
Group Retirement Savings Plan with employer match.
On-site gym including free weekly classes with a qualified trainer.
Newly renovated facility with ergonomic desks/chairs.
Educational assistance and career development.
Employee benefits.
Health and Wellness spending account.
Employee Assistance Program (EAP).
Employee discount programs.
A Culture Team dedicated to diversity, inclusion, and employee programs.
Employee recognition and appreciation events.

Check out our company page for all the information on why we believe First Canadian is an employer of choice!

If you are motivated to succeed by helping people, then this is the opportunity for you!

The Bilingual Cancellation Agent reporting to the Manager, Cancellations is based in the Sherwood Park office. This is an on-site position responsible for providing exceptional service to customers and dealerships by processing cancellation requests, verifying required documentation, answering inquiries, and ensuring refunds are calculated and issued accurately and efficiently. The role supports the timely and compliant administration of insurance and mechanical breakdown policy cancellations. This position is required to work Saturdays on a rotational basis shared with the team.

The hours for this role are 8:00am to 4:30pm Monday through Thursday and 8:00am to 3:30pm on Friday.

Essential Responsibilities:

Answer a high volume of calls and e-mails from customers and dealerships and provide information regarding the cancellation requirements and eligibility of insurance and mechanical breakdown policies/contracts.
Log information on calls received and maintain detailed and accurate records.
Provide cancellation refund quotes to customers and dealerships.
Verify incoming cancellation documents to ensure all required information is received.
Contact customers or dealerships to request missing documentation.
Process cancellation requests and ensure refunds are issued correctly.
Issue requests for stop payments on cheques and requests for cheques to be re-issued due to stale dates or loan payouts.
Ensure all cancellation transactions are processed accurately, within established service standards, and in accordance with company procedures, contractual requirements, and applicable regulatory guidelines.
Maintain the confidentiality and security of customer information while adhering to company privacy and compliance requirements.
Other duties as assigned.

Qualifications:

Certificate/Diploma in Administrative Assistant/Business/Insurance is preferred.
Minimum of 1-2 years of administrative, clerical, or customer service experience is preferred.
Experience within the insurance, automotive finance, or warranty industry is considered an asset.
Call center experience is preferred and considered an asset.
Intermediate skill with Microsoft Office (Word/Excel) is required.
Fluent in both English & French with proven skills in verbal and written communication is required.
Ability to work a rotational Saturday/Statutory holiday is required.
Successful completion of a criminal background check, education verification, and employment reference checks is required before employment.

Thank you for considering our organization.

If you are bilingual there will be a French and English assessment as a part of the recruitment process.

We are an equal opportunities employer and welcome applications from all suitably qualified persons. Accommodations are available upon request.

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More about this job

Responsibilities

The Bilingual Cancellations Agent is responsible for processing insurance and mechanical breakdown policy cancellations while providing exceptional service to customers and dealerships. This role involves verifying documentation, calculating refunds, and maintaining accurate records in accordance with regulatory guidelines.

Requirements

Candidates should have 1-2 years of administrative or customer service experience and be fluent in both English and French. A certificate or diploma in business, insurance, or administration is preferred, along with intermediate proficiency in Microsoft Office.

Skills

Bilingualism
Customer service
Administrative support
Data entry
Microsoft Office
Microsoft Word
Microsoft Excel
Communication
Conflict resolution
Documentation verification
Record keeping
Attention to detail
Time management
Regulatory compliance

Benefits

5% salary uplift for bilingualism
Early finish on Fridays
Earned time-off program
Vacation
Group retirement savings plan with employer match
On-site gym
Educational assistance
Career development
Employee benefits
Health and wellness spending account
Employee assistance program
Employee discount programs
Employee recognition and appreciation events

Visa sponsorship

Not detected in the job text

Keywords

Cancellations
Insurance
Mechanical breakdown
Policy administration
Customer service
Administrative assistant
Bilingual
French
English
Microsoft Office
Word
Excel
Refund processing
Documentation
Compliance
Call center
Automotive finance
Warranty
Data entry
Record keeping

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