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Added 5 mins ago
Project Manager, Construction (Canada East)
BOXX Modular (Canada)
Stoney Creek, NB
Full-time
We are seeking a driven Project Manager based in Stoney Creek, Branch in Ontario, supporting projects across Ontario (primary), with additional coverage in Ottawa, Montreal,
Added 6 mins ago
Community Manager (Temporary Full-Time)
OLD OAK PROPERTIES
London, ON
$49,000 to $53,000 CAD / year
Full-time · Temporary
As our Community Manager, you’ll be the go-to person for residents and a key part of the on-site team. You’ll build relationships, solve problems, keep communication flowing, coordinate…
Added 6 mins ago
Training Manager (Internal Posting)
Commissionaires Nova Scotia
Bedford, NS
We are looking for a Training Manager to lead CNS’ Training Team and oversee the development and delivery of high-quality training for employees and external clients across Nova Scotia.
Added 6 mins ago
Consultant(e) Senior || Senior Consultant
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Full-time
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Added 6 mins ago
Repair and Restoration Tech
BELFOR CANADA INC.
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$24 to $30 CAD / hour
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●Perform restoration tasks in line with residential and commercial construction projects from site preparation to job completion;
Added 6 mins ago
Student Life Coordinator
Algoma University
Brampton, ON
$55,348 to $69,185 CAD / year
Algoma University has an existing vacancy in the position of Student Life Coordinator. Reporting to the Manager, Student Life Operations, the Student Life Coordinator is responsible for…
Added 6 mins ago
Lifecycle Optimization Manager
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Montreal, QC
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In collaboration with the relevant TSSSA manager:
Added 19 mins ago
Operations Leader Substance Use Services Addictions Medicine
St. Joseph's Health Centre, Toronto
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Added 19 mins ago
SAP FICO Manager (ERP Transformation)
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Added 19 mins ago
Area Manager
Adecco
Toronto, ON · Greater Toronto Area, Canada
$75,000 to $80,000 CAD / year
Full-time
Adecco is recruiting an experienced Area Manager on behalf of a growing self-storage organization with multiple facilities across the Greater Toronto Area.
Added 19 mins ago
SAP FICO Manager (ERP Transformation)
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Added 19 mins ago
Production Supervsior
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…energetic and dedicated Production Supervisor to join our team on-site in our Calgary facility working 40 hours/week (Monday -…
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Quality Assurance Specialist
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…improvement initiatives. The QA Specialist reports to the QA…
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Commercial Business Development & Account Manager
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The Commercial Business Development & Account Manager is a full-time, on-site role based in Calgary, AB. In this role, you will identify and pursue new commercial business opportunities…
Added 19 mins ago
Electrical Project Manager/Estimator
Wilson & Associates Contracting Ltd
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Wilson & Associates Contracting Ltd. is seeking an experienced Electrical Project Manager/Estimator to join our team in London, Ontario.
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Paid time off, Vision care, Dental care, On-site parking
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…oversight for packaging activities at the Guelph manufacturing site. You will be accountable for supporting the safe, compliant and efficient execution of packaging operations while leading…
Added 20 mins ago
Project Manager - Western Canada
Siemens Healthineers
Calgary, AB · YYC M
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The project manager is responsible to independently lead and manage multiple projects of moderate to high complexity. They will work closely with sponsors, process owners and subject matter…
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Manager, Distribution Center - Canada
Southwire Company LLC
Mississauga, ON
…and implements continuous improvement strategies to achieve site performance objectives. Drives team performance and resolves escalated issues to ensure customer…
Added 34 mins ago
Trade Development & Key Account Manager (Montreal, Quebec)
Women of the Vine & Spirits
Montreal, QC
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Create, coordinate, and attend on-site promotional functions at established customer accounts (e.g., winemaker dinners, product launches, and tastings).
Added 36 mins ago
Loss Prevention Gatehouse Operator (Overnights)
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Full-time
Complete designated tasks as directed by the Loss Prevention Manager.
Added 36 mins ago
Product Supply Internship/Co-Op Summer 2027/Stage ou programme coopératif en chaîne d'approvisionnement Été 2027
Procter & Gamble
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Full-time
During your 4-month work term, you will own multiple projects critical to the success of the site and distribution of P&G product across Canada.
Added 36 mins ago
Registered Technologist, CT
Humber River Health
Toronto, ON · Greater Toronto, ON
Other
Humber River Health is a multi-site organization serving a population of more than 850,000 people in the northwest Greater Toronto Area. The organization is a member of the Toronto Academic…

First Canadian Financial Group

Cancellations Agent

Sherwood Park, AB, T8A 3X6, Canada

Job type: Full-time
Posting language: English
Posted: Sep 24, 2026

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Applications open in a new tab.

Original job description

First Canadian is a national organization and we are experiencing unprecedented growth!

We aim to hire bright, hard-working people who share our values. We seek employees who are committed to learning, career growth, and opportunity. We take pride in being an organization that our employees support long-term. We believe in our employees and celebrate their success by asking for employee opinions and feedback so that we continue to be a Great Place to Work.

We award our team with the following:

Off work 1 hour early on Fridays.
Earned Time-Off Program and vacation.
Group Retirement Savings Plan with employer match.
On-site gym including free weekly classes with a qualified trainer.
Newly renovated facility with ergonomic desks/chairs.
Educational assistance and career development.
Employee benefits.
Health and Wellness spending account.
Employee Assistance Program (EAP).
Employee discount programs.
A Culture Team dedicated to diversity, inclusion, and employee programs.
Employee recognition and appreciation events.
French is not required for this role but is an asset, an uplift of 5% is applied after the probationary period for qualified professional level French bilingualism (both spoken and written).

Check out our company page for all the information on why we believe First Canadian is an employer of choice!

If you are motivated to succeed by helping people, then this is the opportunity for you!

The Cancellation Agent reporting to the Manager, Cancellations is based in the Sherwood Park office. This is an on-site position responsible for providing exceptional service to customers and dealerships by processing cancellation requests, verifying required documentation, answering inquiries, and ensuring refunds are calculated and issued accurately and efficiently. The role supports the timely and compliant administration of insurance and mechanical breakdown policy cancellations. This position is required to work Saturdays on a rotational basis shared with the team.

Hours of work: During the training period (1-3 months), the schedule is 8:00 a.m. to 5:00 p.m. Following successful completion of training, regular hours transition to 9:00 a.m. to 6:00 p.m.

Essential Responsibilities:

Answer a high volume of calls and e-mails from customers and dealerships and provide information regarding the cancellation requirements and eligibility of insurance and mechanical breakdown policies/contracts.
Log information on calls received and maintain detailed and accurate records.
Provide cancellation refund quotes to customers and dealerships.
Verify incoming cancellation documents to ensure all required information is received.
Contact customers or dealerships to request missing documentation.
Process cancellation requests and ensure refunds are issued correctly.
Issue requests for stop payments on cheques and requests for cheques to be re-issued due to stale dates or loan payouts.
Ensure all cancellation transactions are processed accurately, within established service standards, and in accordance with company procedures, contractual requirements, and applicable regulatory guidelines.
Maintain the confidentiality and security of customer information while adhering to company privacy and compliance requirements.
Other duties as assigned.

Qualifications:

Certificate/Diploma in Administrative Assistant/Business/Insurance is preferred.
Minimum of 1-2 years of administrative, clerical, or customer service experience is preferred.
Experience within the insurance, automotive finance, or warranty industry is considered an asset.
Call center experience is preferred and considered an asset.
Intermediate skill with Microsoft Office (Word/Excel) is required.
Fluent in English with proven skills in verbal and written communication is required.
Fluent in French with proven competencies in verbal and written communication is an asset.
Ability to work a rotational Saturday/Statutory holiday is required.
Successful completion of a criminal background check, education verification, and employment reference checks is required before employment.

Thank you for considering our organization.

If you are bilingual there will be a French and English assessment as a part of the recruitment process.

We are an equal opportunities employer and welcome applications from all suitably qualified persons.

Accommodations are available upon request.

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More about this job

Responsibilities

The Cancellation Agent is responsible for processing insurance and mechanical breakdown policy cancellations while ensuring accurate refund calculations. They provide exceptional service by answering high-volume inquiries from customers and dealerships and maintaining compliant, detailed records.

Requirements

The role requires 1-2 years of administrative or customer service experience and intermediate proficiency in Microsoft Office. A certificate or diploma in business or insurance is preferred, and candidates must be available to work a rotational Saturday schedule.

Skills

Customer service
Administrative support
Data entry
Insurance policy processing
Refund calculation
Documentation verification
Call center operations
Microsoft Office
Microsoft Word
Microsoft Excel
Communication
Attention to detail
Regulatory compliance
Conflict resolution

Benefits

Off work 1 hour early on Fridays
Earned Time-Off Program
Vacation
Group Retirement Savings Plan with employer match
On-site gym
Free weekly classes with a qualified trainer
Educational assistance
Career development
Employee benefits
Health and Wellness spending account
Employee Assistance Program
Employee discount programs
Employee recognition and appreciation events

Visa sponsorship

Not detected in the job text

Keywords

Cancellations
Insurance
Mechanical breakdown policy
Customer service
Administrative
Clerical
Data entry
Refunds
Documentation
Microsoft Office
Word
Excel
Compliance
Regulatory guidelines
Automotive finance
Warranty industry
Call center
Record keeping
Communication
Bilingualism

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