Find work in Canada.

327,725 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 11 mins ago
corporate sales manager
North America Electrical Energy Equipments Co., Ltd.
Bolton, ON
Full-time
Organize regional and divisional sales operations
Added 11 mins ago
Caretaker Supervisor - Administrative Assistant 3 (AESES)
Recreation Manitoba
Winnipeg, MB
Full-time
Assist the Manager, Caretaking Services in gathering and analyzing data and identifying, planning, directing and implementing Long Term Strategic Planning for the department.
Added 11 mins ago
Ticketing Services & Entertainment Coordinator
Westerner Park
Red Deer, AB
Full-time
Support the creation, management, and publishing of staff schedules for Box Office operations, event days, and seasonal requirements under the direction of the Assistant Manager.
Added 11 mins ago
Customer Success Manager
SWTCH
Toronto, ON
Full-time
…and intelligent for everyone. As a bilingual Customer Success Manager (CSM), you'll play a critical role in helping our customers get the full value of SWTCH's EV charging and energy…
Added 12 mins ago
Student Intern - Segment 07
Parsons Corporation
Edmonton, AB
Full-time
Other duties as assigned to support the Segment Manager and site team.
Added 12 mins ago
VP, IT Operations
Pet Valu
Markham, ON
Full-time
The target leadership team includes the Director, Cybersecurity & GRC; Senior Manager, Infrastructure & Platform Operations; Senior Manager, Retail Technology Operations; and Senior…
Added 12 mins ago
Customer Success Manager
SWTCH Energy Inc.
Remote, Canada
Full-time · Remote
…and intelligent for everyone. As a bilingual Customer Success Manager (CSM), you'll play a critical role in helping our customers get the full value of SWTCH's EV charging and energy…
Added 27 mins ago
Site Operations Manager
International SOS
Edmonton, AB · Calgary, AB
The Project Operations Manager is responsible for the strategic oversight and daily delivery of medical and emergency response services in alignment with contractual commitments and client…
Added 27 mins ago
Pea Protein Shift Supervisor
Louis Dreyfus Company
Yorkton, SK
Full-time
…operators on their assigned shift, on behalf of processing operations for the new Louis Dreyfus Company Pea Protein Isolate (“PPI”) Facility that is currently being constructed as part of…
Added 27 mins ago
Assistant Front Office Manager
AccorHotel
Jasper, AB
Full-time
We invite you to join the world of luxury hospitality at Fairmont Jasper Park Lodge, as our new Assistant Front Office Manager. As Assistant Front Office Manager you will provide engaging,…
Added 27 mins ago
Financial Controller
ServiceMaster Restore of Fraser Valley
Abbotsford, BC
Full-time
The Financial Controller is responsible for overseeing the company’s accounting and financial operations, ensuring accurate financial reporting, strong internal controls, effective cash…
Added 41 mins ago
operations manager, restaurant chain
Jimmy the Greek
Oshawa, ON
Full-time
Added 41 mins ago
Quality Manager
Remote Robotic
Ottawa, ON · Kanata, ON
$90,000 to $110,000 CAD / year
Full-time
We are looking for a hands-on Quality Manager to build and lead our quality function as we scale our manufacturing operations.
Added 41 mins ago
Wealth Associate Sudbury
MD Financial Management | Gestion financière MD
Sudbury, ON · Greater Sudbury, ON
Full-time
Reporting to the Manager, Regional Administration, as a Client Service Associate, you will be responsible for providing administrative and operational support, both in-office and virtually,…
Added 41 mins ago
Superintendent, Electrical Distribution
City of Medicine Hat
Medicine Hat, AB
Full-time
The City of Medicine Hat is seeking a Superintendent, Electric Distribution Operations to lead the safe, reliable, and cost-effective operation of our electric distribution system.…
Added 41 mins ago
Site Operations Manager
International SOS
Fort McMurray, AB
Full-time
The Project Operations Manager is responsible for the strategic oversight and daily delivery of medical and emergency response services in alignment with contractual commitments and client…
Added 41 mins ago
Clinical Operations Manager (COM) - Montreal, Canada - Hybrid
Fortrea
Montreal, QC
Full-time
Fortrea's FSP team is hiring a Clinical Operations Manager in Montreal, Canada
Added 41 mins ago
Summer Camp Manager, YMCA Camp Elphinstone
YMCA BC
Gibsons, BC
Full-time
Position Title: Summer Camp Manager, YMCA BC Camp Elphinstone
Added 41 mins ago
Area Cleaning Supervisor
BGIS
Cambridge, ON
Full-time
Under the general supervision of the Regional Manager - Operations, The Area Cleaning Supervisor performs a variety of scheduled and ad hoc supervisory related tasks with emphasis on…
Added 42 mins ago
Back of House Manager
JD Sports / Livestock / Size?
AB
As Back of House Manager, you will own all activity happening in the BOH. This includes managing inbound deliveries, preparing outbound transfers, leading a team, and ensuring inventory…
Added 57 mins ago
Horticulture Technician (Landscaping) - CZ
The Calgary Zoo
Calgary, AB
Full-time
…Horticulture Technician - Exterior to join a dynamic and dedicated Site Services…
Added 57 mins ago
Senior Helpdesk Manager
Next Level Games
Vancouver, BC
$110,000 to $137,500 CAD / year
Full-time
Please note that this is an on-site position, requiring five days per week at our Vancouver studio.
Added 57 mins ago
Assistant Store Manager (Orchards Food Store) - North Central Co-op
Co-op
AB · Edmonton, AB
Full-time
We invite applications for the position of Assistant Food Store Manager to join our Food Division Team at our Orchards Food Store located in Edmonton, Alberta. We are looking for an…
Added 1 hour ago
Director of Operations
Northgate Industries Ltd./Northgate Modular
AB · Greater Edmonton Metropolitan Area
Full-time
Northgate is seeking a hands-on, energetic and solutions-driven Director of Operations to oversee the execution of our manufacturing projects and the teams responsible for delivering them.
Added 1 hour ago
Regional Sourcing Manager (Electronics Lane)
Husky Technologies
Bolton, ON
Full-time
Act as the primary contact and relationship manager while supporting the global strategic sourcing team to develop, prioritize, and execute “in-region” sourcing initiatives that reduce…

First Canadian Financial Group

Cancellations Agent

Sherwood Park, AB, T8A 3X6, Canada

Job type: Full-time
Posting language: English
Posted: Sep 24, 2026

Apply About employer

Applications open in a new tab.

Original job description

First Canadian is a national organization and we are experiencing unprecedented growth!

We aim to hire bright, hard-working people who share our values. We seek employees who are committed to learning, career growth, and opportunity. We take pride in being an organization that our employees support long-term. We believe in our employees and celebrate their success by asking for employee opinions and feedback so that we continue to be a Great Place to Work.

We award our team with the following:

Off work 1 hour early on Fridays.
Earned Time-Off Program and vacation.
Group Retirement Savings Plan with employer match.
On-site gym including free weekly classes with a qualified trainer.
Newly renovated facility with ergonomic desks/chairs.
Educational assistance and career development.
Employee benefits.
Health and Wellness spending account.
Employee Assistance Program (EAP).
Employee discount programs.
A Culture Team dedicated to diversity, inclusion, and employee programs.
Employee recognition and appreciation events.
French is not required for this role but is an asset, an uplift of 5% is applied after the probationary period for qualified professional level French bilingualism (both spoken and written).

Check out our company page for all the information on why we believe First Canadian is an employer of choice!

If you are motivated to succeed by helping people, then this is the opportunity for you!

The Cancellation Agent reporting to the Manager, Cancellations is based in the Sherwood Park office. This is an on-site position responsible for providing exceptional service to customers and dealerships by processing cancellation requests, verifying required documentation, answering inquiries, and ensuring refunds are calculated and issued accurately and efficiently. The role supports the timely and compliant administration of insurance and mechanical breakdown policy cancellations. This position is required to work Saturdays on a rotational basis shared with the team.

Hours of work: During the training period (1-3 months), the schedule is 8:00 a.m. to 5:00 p.m. Following successful completion of training, regular hours transition to 9:00 a.m. to 6:00 p.m.

Essential Responsibilities:

Answer a high volume of calls and e-mails from customers and dealerships and provide information regarding the cancellation requirements and eligibility of insurance and mechanical breakdown policies/contracts.
Log information on calls received and maintain detailed and accurate records.
Provide cancellation refund quotes to customers and dealerships.
Verify incoming cancellation documents to ensure all required information is received.
Contact customers or dealerships to request missing documentation.
Process cancellation requests and ensure refunds are issued correctly.
Issue requests for stop payments on cheques and requests for cheques to be re-issued due to stale dates or loan payouts.
Ensure all cancellation transactions are processed accurately, within established service standards, and in accordance with company procedures, contractual requirements, and applicable regulatory guidelines.
Maintain the confidentiality and security of customer information while adhering to company privacy and compliance requirements.
Other duties as assigned.

Qualifications:

Certificate/Diploma in Administrative Assistant/Business/Insurance is preferred.
Minimum of 1-2 years of administrative, clerical, or customer service experience is preferred.
Experience within the insurance, automotive finance, or warranty industry is considered an asset.
Call center experience is preferred and considered an asset.
Intermediate skill with Microsoft Office (Word/Excel) is required.
Fluent in English with proven skills in verbal and written communication is required.
Fluent in French with proven competencies in verbal and written communication is an asset.
Ability to work a rotational Saturday/Statutory holiday is required.
Successful completion of a criminal background check, education verification, and employment reference checks is required before employment.

Thank you for considering our organization.

If you are bilingual there will be a French and English assessment as a part of the recruitment process.

We are an equal opportunities employer and welcome applications from all suitably qualified persons.

Accommodations are available upon request.

Apply About employer

More about this job

Responsibilities

The Cancellation Agent is responsible for processing insurance and mechanical breakdown policy cancellations while ensuring accurate refund calculations. They provide exceptional service by answering high-volume inquiries from customers and dealerships and maintaining compliant, detailed records.

Requirements

The role requires 1-2 years of administrative or customer service experience and intermediate proficiency in Microsoft Office. A certificate or diploma in business or insurance is preferred, and candidates must be available to work a rotational Saturday schedule.

Skills

Customer service
Administrative support
Data entry
Insurance policy processing
Refund calculation
Documentation verification
Call center operations
Microsoft Office
Microsoft Word
Microsoft Excel
Communication
Attention to detail
Regulatory compliance
Conflict resolution

Benefits

Off work 1 hour early on Fridays
Earned Time-Off Program
Vacation
Group Retirement Savings Plan with employer match
On-site gym
Free weekly classes with a qualified trainer
Educational assistance
Career development
Employee benefits
Health and Wellness spending account
Employee Assistance Program
Employee discount programs
Employee recognition and appreciation events

Visa sponsorship

Not detected in the job text

Keywords

Cancellations
Insurance
Mechanical breakdown policy
Customer service
Administrative
Clerical
Data entry
Refunds
Documentation
Microsoft Office
Word
Excel
Compliance
Regulatory guidelines
Automotive finance
Warranty industry
Call center
Record keeping
Communication
Bilingualism

Report this job