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Added 44 mins ago
PA
Housekeeper/Janitor Float
Penticton and District Society for Community Living
Penticton 1, BC
- $23.8 to $26.39 CAD / hour
- Temporary
Temporary Part-Time Floater – Food Services, Housekeeping & Janitorial Support
Added 59 mins ago
IC
logistics coordinator
Intco Canada Inc.
Concord, ON
- Full-time
Added 59 mins ago
Uniforms Coordinator
Vail Resorts
Whistler, BC
The Uniforms Coordinator handles the delivery, inventory, issuance and return of employee uniforms and all transactions related to the resort's operation. Provides the best possible…
Added 1 hour ago
CS
Program Assistant (CF) - Ready to Serve and RENU
Catholic Social Services Alberta
AB · Edmonton, AB
- Full-time
…environment, to provide contract full-time (40 hours/week) administrative and operational support to two new employment training programs: Ready to Serve (RTS) and Renewing Expertise,…
Added 1 hour ago
CO
Administrative Assistant 3 - Front Desk
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Saint John, NB
- Full-time
Under the general supervision of the Information Services Coordinator, the position is responsible for general reception and administration duties for the Saint John Police Force as…
Added 1 hour ago
B
Communications and Training Coordinator – Operational Excellence
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Montreal, QC
- Full-time
…promoting programs that help people grow? As Operational Excellence Coordinator, you’ll be at the heart of the action. You’ll coordinate Operational Excellence initiatives, promote our…
Added 2 hours ago
QM
Accounting & Administrative Coordinator
Quantum Management Services Ltd.
Toronto, ON
- $75,000 to $80,000 CAD / year
- Full-time
Position: Accounting & Administrative Coordinator
Added 3 hours ago
R|
ACCESS ALS Program Development Manager
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Temporary
…partners of Access ALS across Canada. The role is for a Network Coordinator to support the sites both at the ALS Phase 1 group of the CIM of the MUHC RI and the ACCESS ALS clinical trial…
Added 4 hours ago
SV
Patient Experience Coordinator
Skin Vitality Medical Clinic
Hamilton, ON
- $22 to $25 CAD / hour
- Full-time
Skin Vitality Medical Clinic is looking for a Senior Patient Experience Coordinator who is ready to take on greater responsibility, support clinic leadership, and play an important role in…
Added 4 hours ago
BC
Bed Allocator
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- Full-time
Investing in You – Access to a centralized Education Fund, tuition support, and professional development opportunities.
Added 5 hours ago
UO
Manager of Operations
University of Victoria
Victoria, BC
- Full-time
…coordination, communications, and operational infrastructure that support the Academy’s programs, partnerships, and strategic priorities. The position translates strategic direction into…
Added 7 hours ago
CH
Accounts Receivable Coordinator (6 Month Contract)
CBI Health
Toronto, ON
- Full-time
As a key member of the Finance team, the Accounts Receivable Coordinator will use knowledge and experience to support the timely and accurate execution of processes related to Accounts…
Added 7 hours ago
I
Operations Coordinator (Seasonal)
Intelcom
Thunder Bay, ON
- Full-time
Conduct van audits and support sorting operations
Added 8 hours ago
LS
Operations and Club Services Manager - Permanent - 19637
LRO Staffing
Ottawa, ON
- Full-time
The position offers an opportunity to take ownership of a broad range of administrative and operational responsibilities while working closely with the General Manager and other Club staff.…
Added 8 hours ago
CH
Project Coordinator
Covenant Health Canada
AB · Edmonton, AB
- Full-time
Reporting to the Senior Program Officer (SPO), Integrated Access Acute Care Services, the Project Coordinator provides project coordination, operational planning, analytical support, and…
Added 9 hours ago
AL
Field Manager
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Surrey, BC
- $75,000 to $85,000 CAD / year
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Added 10 hours ago
Body Shop Production Coordinator
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Added 10 hours ago
PT Supportive Housing Coordinator (Strathearne Suites)- 14 month contract
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Position Description: Reporting to the Program Supervisor, as the Supportive Housing Coordinator, you will work alongside tenants who have experienced mental health concerns and/or…
Added 10 hours ago
AH
Administrative Support IV
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- Part-time
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Added 11 hours ago
LH
Care Coordinator
Lifemark Health Group
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- Part-time
The Care Coordinator is responsible for fostering a strong relationship between the clinic and its customers, including patients, staff, funders and referral sources. This is achieved by…
Added 11 hours ago
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Added 12 hours ago
BL
Client Relations & Marketing Coordinator
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- Other
The Client Relations & Marketing Coordinator will provide support across a wide range of events and marketing activities. In delivering client-focused services, the successful candidate…
Added 12 hours ago
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- Full-time
Provide general office and administrative support for the team.
Added 12 hours ago
ET
Operations Coordinator - Kamloops, BC
Elevation Technical Services
Kamloops, BC
- Full-time
As Elevation continues to grow, we are seeking a highly organized, proactive, and detail-oriented Operations Coordinator to support the day-to-day operations of our head office in Kamloops,…
Added 13 hours ago
Health and Safety Coordinator - Winter 2026/27
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The Health and Safety Coordinator has an important impact, supporting Sunshine's injury management function by working directly with team members and supervisory teams on successful…

First Canadian Financial Group

Case Coordinator

Sherwood Park, AB, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 3, 2026
Experience: 0-3 years of relevant work experience in customer service, administration, insurance, claims, or a related field
Posting language: English
Posted: Nov 3, 2026

Original job description

Opportunity

Are you a strong communicator who enjoys helping people, staying organized, and learning something new? Do you enjoy picking up the phone, asking the right questions, and making sure nothing falls through the cracks?

Millennium Insurance is looking for an eager-to-learn and customer-focused Case Coordinator to join our Care-First Claims team. Care-First is Alberta’s new auto insurance model focused on helping people injured in automobile accidents access the care and benefits they need to recover.

As a Case Coordinator, you will be one of the first points of contact for injured claimants, providing helpful and empathetic support throughout the claims process and helping create a positive claimant experience.

What you will be doing

Receive and review incoming Care-First claim notifications and assist with establishing new claim files.
Contact claimants by phone and email to gather information, explain the claims process, and provide helpful and empathetic support throughout the claims process.
Follow up with claimants, insurers, and service providers to obtain outstanding information and documentation.
Maintain accurate and organized electronic claim files, including correspondence, reports, invoices, and file notes.
Review incoming documents for completeness and refer information requiring technical review or a decision to the appropriate Case Manager or Team Lead.
Assist with invoice and payment administration by reviewing supporting documentation and preparing eligible payments for processing.
Respond to routine claimant questions and provide updates on claim status, documentation requirements, payments, and next steps.
Identify missing information, delays, discrepancies, or concerns and escalate them to the appropriate team member.
Provide day-to-day administrative and coordination support to the broader Care-First team.

What you bring to the team

0-3 years of relevant work experience in customer service, administration, insurance, claims, or a related field
Strong verbal and written communication skills, with the confidence to communicate with customers by phone and email
A customer-focused and empathetic approach when assisting individuals who may be injured or dealing with challenging circumstances
Strong organizational skills and attention to detail, with the ability to manage follow-ups and multiple priorities
Comfortable using Microsoft Office and learning new systems and technology
Good judgment and problem-solving skills, including knowing when to ask for assistance or escalate an issue
Ability to handle personal and confidential information with discretion
Eager to learn, take initiative, and develop knowledge of insurance claims and the Care-First model

How you will succeed

Success will be demonstrated by your ability to provide a positive and supportive experience for claimants, accurately coordinate claim intake and documentation, stay on top of required follow-ups, and provide reliable administrative support to the Care-First team. As you grow in the role, you will build your Care-First claims knowledge, confidently respond to routine inquiries, and recognize when matters require escalation.

How we take care of our Employees

Benefits

By joining Millennium Insurance, you will belong to a passionate and purpose-driven team. As part of the Wheaton Group Companies, we pride ourselves on being family oriented, socially responsible, and in doing business the right way. Millennium is proud to be Great Place to Work Certified for creating an outstanding employee experience and an amazing workplace culture. Some of the amazing benefits our employees have access to include:

Generous Paid Time Off Program
Group Retirement Savings Plan with Employer Match
Fitness Subsidy
Training & Development Assistance
Health, Dental and Insured Benefit Offerings
Health and Lifestyle Spending Account
Employee Discount Programs

About Millennium Insurance

Millennium Insurance is a locally owned and operated property and casualty insurance company based in Sherwood Park, AB. We pride ourselves on offering relevant and competitively priced insurance products, along with industry-leading customer service. Our business lines include personal automobiles, personal property, home warranty, commercial property, and commercial liability insurance. With over $400 million in written premium, Millennium Insurance is proud to be part of the Wheaton Group of Companies.

Interested in applying?

If you are ready to pursue a new challenge, visit our careers page at My Job Search (ultipro.ca) and apply today!

We thank all candidates for their interest but only candidates selected to advance in the hiring process will be contacted. Final candidates will be asked to undergo pre-employment backchecks, results of which must be satisfactory to Millennium.

Millennium is committed to fostering an inclusive, equitable and accessible workplace. If we can make any adjustments to the hiring process to better accommodate you, please provide feedback when submitting your application or let us know when we reach out about a job opportunity.

This role not a fit for you? Stay connected with us through LinkedIn for information on other career opportunities that are available.

Apply About employer

More about this job

Responsibilities

Coordinate Care-First claim intake by contacting claimants, gathering information, maintaining accurate claim files, and following up with insurers and service providers for outstanding documentation. Respond to routine questions, assist with invoice and payment administration, provide team support, and escalate missing information, discrepancies, or matters requiring technical review.

Requirements

The role seeks candidates with 0–3 years of relevant experience in customer service, administration, insurance, claims, or a related field, along with strong communication, organization, and attention to detail. Candidates should be empathetic, comfortable with Microsoft Office and new systems, able to handle confidential information discreetly, and willing to learn and escalate issues when appropriate.

Skills

Customer Service
Verbal Communication
Written Communication
Empathy
Organization
Attention to Detail
Follow-Up Coordination
Microsoft Office
Problem-Solving
Judgment
Confidential Information Handling
Claims Administration
Document Review
Payment Administration
Escalation

Benefits

Paid Time Off
Group Retirement Savings Plan With Employer Match
Fitness Subsidy
Training and Development Assistance
Health Benefits
Dental Benefits
Insured Benefits
Health and Lifestyle Spending Account
Employee Discount Programs

Visa sponsorship

Not detected in the job text

Keywords

Care-First Claims
Auto Insurance
Claims Intake
Claim File Administration
Claimant Support
Customer Service
Insurance Claims
Claims Documentation
Electronic Claim Files
Microsoft Office
Email Communication
Phone Communication
Follow-Up Coordination
Document Review
Invoice Administration
Payment Processing
Claim Status Updates
Confidential Information
Escalation
Service Providers
Insurance Benefits
Care-First Model

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