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Added 7 mins ago
Operations Coordinator Part -Time
Hubbell Incorporated
Toronto, ON · North York, ON
We are currently looking for a Part Time Operations Coordinator in our North York location at 774 Supertest Rd. Monday, Wednesday and Friday - 8am to 4pm
Added 7 mins ago
C
YHM - Training Coordinator
Cargojet
Hamilton, ON
- Full-time
…cargo services and carries over 1,300,000 pounds of cargo each business night. Cargojet operates its network across North America each business night, utilizing a fleet of all-cargo…
Added 22 mins ago
Legislative Services Coordinator
City of Quinte West
Quinte West, ON
The Legislative Services Coordinator is responsible for providing accurate, technical, and timely secretariat support for City Council meetings and various boards and committee meetings.…
Added 22 mins ago
Project Coordinator
Eclipse Automation
Cambridge, ON
Foster the development of a culture reflective of the core values of the business
Added 1 hour ago
Assistant Health & Safety Manager
Salit Steel
Toronto, ON
Direct root-cause incident investigations for critical injuries and high-potential near-misses, implementing business-wide corrective actions.
Added 1 hour ago
MD
Scanning Services - Office & Admin Specialist, Senior
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
…by providing benefits, support resources, and training and development…
Added 1 hour ago
PH
Research Projects Coordinator
Provincial Health Services Authority
Vancouver, BC
- Full-time
…Bachelor’s degree from a recognized university in Science or Business Administration plus a minimum of three (3) years of recent related experience in project management and/or a research…
Added 1 hour ago
VA
Learning And Development Coordinator
Vancouver Airport Authority
Vancouver, BC
- Full-time
Working closely with Learning and Development, Technology, business partners and external vendors, the learning and development coordinator will ensure the system is reliable, accessible…
Added 1 hour ago
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Coordinator, Information Management / Coordinateur, Gestion de l’information
CATSA / ACSTA
Ottawa, ON
- $62,889 to $78,610 CAD / year
- Contract
Supports the Senior Advisor, Information Management in the development of CATSA’s IM policies, procedures and processes to accommodate legislative and operational changes and business…
Added 2 hours ago
WC
Service Coordinator
Wiseworth Canada Industries Ltd.
Surrey, BC
- Full-time
…in North America and awarded the Consumer Choice Award for Business Excellence. Our partnership with Ingersoll Rand, a global leader in compressed air innovation, positions us as the…
Added 4 hours ago
P
Commercial Manager
Portland
Calgary, AB
- Full-time
The implementation of Marketing and Business Development plans
Added 4 hours ago
YR
Abilities Management Specialist
York Region (The Regional Municipality of York)
Newmarket, ON
- Full-time
Collaborates with divisional staff in the research, development and implementation/administration of occupational health, safety and wellness programs.
Added 4 hours ago
V
Network & Telecom Analyst II
Vale
NL
- Full-time
…technologies. And at Vale Base Metals, we are transforming our business to provide a secure and responsible supply of these…
Added 5 hours ago
LC
Athletics & Recreation Coordinator
Lambton College
Sarnia, ON
- Internship
Assist in the development and operations of intramural sport leagues
Added 5 hours ago
HN
Human Resources Coordinator
Hartmann North America
Brantford, ON
- $60,000 to $62,000 CAD / year
- Full-time
Reporting to the Human Resources Manager, the HR Coordinator provides administrative and operational support across the Human Resources function and Head Office. The role is responsible for…
Added 7 hours ago
H
IT Project Coordinator (Infrastructure)
HCLTech
Brampton, ON
- $74,000 to $83,000 CAD / year
- Full-time
We are seeking an experienced IT Project Coordinator with a strong background in IT Infrastructure projects, Jira, and ServiceNow. The ideal candidate will have 6-8 years of experience in…
Added 8 hours ago
UO
Undergraduate Advisor and Coordinator
University of Waterloo
Stratford, ON · Digital Media Stratford
- Full-time
Faculty of Arts - Stratford School of Interaction Design and Business - Administration and Recruitment
Added 8 hours ago
Coordinator, Construction Services
Defence Construction Canada
Montreal, QC
Support and/or lead business development activities
Added 9 hours ago
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Strategic Support Supervisor
City of Winnipeg
Winnipeg, MB
- Full-time
…programs. Additionally, we offer education, training, and staff development opportunities to ensure that our employees are equipped with the necessary skills to advance in their…
Added 9 hours ago
M
Manager, Supply Chain / Gestionnaire, Gestion de la chaîne d’approvisionnement
Merck
Charlottetown, PE
- Full-time
Development and leadership of the Supply Chain team
Added 9 hours ago
AC
Marketing Coordinator - Contract Position
Aramark Canada
Kingston, ON
- Contract
Queen's Hospitality Services is seeking a creative, energetic, and student-focused Marketing & Student Engagement Coordinator to support the promotion and growth of dining, retail,…
Added 9 hours ago
K
Logistics Operations Coordinator
Kelly
Oakville, ON
- $50 to $60 USD / hour
- Full-time
Our customer is looking for a permanent Logistics Operations Coordinator who is detail-oriented, proactive, and able to thrive in a team environment while taking ownership of their work.
Added 11 hours ago
BW
Registered Nurse (RN), Families In Recovery Program (FIR) - BC Women's Hospital and Health Centre
BC Women's Hospital and Health Centre
Vancouver, BC
- Full-time
…as necessary. Liaise with the Ministry for Children & Family Development regarding discharge planning for the women and their infants, as…
Added 11 hours ago
MP
Key Account Coordinator - Bilingual (Mandarin / English)
Michael Page
Richmond, BC
- $70,000 to $90,000 CAD / year
- Full-time
The Key Account Coordinator will play a pivotal role in supporting the sales team by managing client relationships, processing orders, and ensuring smooth operations within the sales…
Added 12 hours ago
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Conseiller / Conseillère service client – Customer Support Advisor
TOPRING
Granby, QC
- Full-time

First Canadian Financial Group

Case Coordinator

Sherwood Park, AB, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 3, 2026
Experience: 0-3 years of relevant work experience in customer service, administration, insurance, claims, or a related field
Posting language: English
Posted: Nov 3, 2026

Original job description

Opportunity

Are you a strong communicator who enjoys helping people, staying organized, and learning something new? Do you enjoy picking up the phone, asking the right questions, and making sure nothing falls through the cracks?

Millennium Insurance is looking for an eager-to-learn and customer-focused Case Coordinator to join our Care-First Claims team. Care-First is Alberta’s new auto insurance model focused on helping people injured in automobile accidents access the care and benefits they need to recover.

As a Case Coordinator, you will be one of the first points of contact for injured claimants, providing helpful and empathetic support throughout the claims process and helping create a positive claimant experience.

What you will be doing

Receive and review incoming Care-First claim notifications and assist with establishing new claim files.
Contact claimants by phone and email to gather information, explain the claims process, and provide helpful and empathetic support throughout the claims process.
Follow up with claimants, insurers, and service providers to obtain outstanding information and documentation.
Maintain accurate and organized electronic claim files, including correspondence, reports, invoices, and file notes.
Review incoming documents for completeness and refer information requiring technical review or a decision to the appropriate Case Manager or Team Lead.
Assist with invoice and payment administration by reviewing supporting documentation and preparing eligible payments for processing.
Respond to routine claimant questions and provide updates on claim status, documentation requirements, payments, and next steps.
Identify missing information, delays, discrepancies, or concerns and escalate them to the appropriate team member.
Provide day-to-day administrative and coordination support to the broader Care-First team.

What you bring to the team

0-3 years of relevant work experience in customer service, administration, insurance, claims, or a related field
Strong verbal and written communication skills, with the confidence to communicate with customers by phone and email
A customer-focused and empathetic approach when assisting individuals who may be injured or dealing with challenging circumstances
Strong organizational skills and attention to detail, with the ability to manage follow-ups and multiple priorities
Comfortable using Microsoft Office and learning new systems and technology
Good judgment and problem-solving skills, including knowing when to ask for assistance or escalate an issue
Ability to handle personal and confidential information with discretion
Eager to learn, take initiative, and develop knowledge of insurance claims and the Care-First model

How you will succeed

Success will be demonstrated by your ability to provide a positive and supportive experience for claimants, accurately coordinate claim intake and documentation, stay on top of required follow-ups, and provide reliable administrative support to the Care-First team. As you grow in the role, you will build your Care-First claims knowledge, confidently respond to routine inquiries, and recognize when matters require escalation.

How we take care of our Employees

Benefits

By joining Millennium Insurance, you will belong to a passionate and purpose-driven team. As part of the Wheaton Group Companies, we pride ourselves on being family oriented, socially responsible, and in doing business the right way. Millennium is proud to be Great Place to Work Certified for creating an outstanding employee experience and an amazing workplace culture. Some of the amazing benefits our employees have access to include:

Generous Paid Time Off Program
Group Retirement Savings Plan with Employer Match
Fitness Subsidy
Training & Development Assistance
Health, Dental and Insured Benefit Offerings
Health and Lifestyle Spending Account
Employee Discount Programs

About Millennium Insurance

Millennium Insurance is a locally owned and operated property and casualty insurance company based in Sherwood Park, AB. We pride ourselves on offering relevant and competitively priced insurance products, along with industry-leading customer service. Our business lines include personal automobiles, personal property, home warranty, commercial property, and commercial liability insurance. With over $400 million in written premium, Millennium Insurance is proud to be part of the Wheaton Group of Companies.

Interested in applying?

If you are ready to pursue a new challenge, visit our careers page at My Job Search (ultipro.ca) and apply today!

We thank all candidates for their interest but only candidates selected to advance in the hiring process will be contacted. Final candidates will be asked to undergo pre-employment backchecks, results of which must be satisfactory to Millennium.

Millennium is committed to fostering an inclusive, equitable and accessible workplace. If we can make any adjustments to the hiring process to better accommodate you, please provide feedback when submitting your application or let us know when we reach out about a job opportunity.

This role not a fit for you? Stay connected with us through LinkedIn for information on other career opportunities that are available.

Apply About employer

More about this job

Responsibilities

Coordinate Care-First claim intake by contacting claimants, gathering information, maintaining accurate claim files, and following up with insurers and service providers for outstanding documentation. Respond to routine questions, assist with invoice and payment administration, provide team support, and escalate missing information, discrepancies, or matters requiring technical review.

Requirements

The role seeks candidates with 0–3 years of relevant experience in customer service, administration, insurance, claims, or a related field, along with strong communication, organization, and attention to detail. Candidates should be empathetic, comfortable with Microsoft Office and new systems, able to handle confidential information discreetly, and willing to learn and escalate issues when appropriate.

Skills

Customer Service
Verbal Communication
Written Communication
Empathy
Organization
Attention to Detail
Follow-Up Coordination
Microsoft Office
Problem-Solving
Judgment
Confidential Information Handling
Claims Administration
Document Review
Payment Administration
Escalation

Benefits

Paid Time Off
Group Retirement Savings Plan With Employer Match
Fitness Subsidy
Training and Development Assistance
Health Benefits
Dental Benefits
Insured Benefits
Health and Lifestyle Spending Account
Employee Discount Programs

Visa sponsorship

Not detected in the job text

Keywords

Care-First Claims
Auto Insurance
Claims Intake
Claim File Administration
Claimant Support
Customer Service
Insurance Claims
Claims Documentation
Electronic Claim Files
Microsoft Office
Email Communication
Phone Communication
Follow-Up Coordination
Document Review
Invoice Administration
Payment Processing
Claim Status Updates
Confidential Information
Escalation
Service Providers
Insurance Benefits
Care-First Model

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